I was charged $249.00 for a repair to my spa because this company is using a play on words for…read moretheir service call. Here is their quote wording, read carefully. Check my google review. Unhappy long time customer of this company. No company charges $249.00 per hour, unless you use a play on words. Diagnostic Service Diagnostics Service: Our diagnosis includes troubleshooting your pool or spa equipment. With this diagnosis, we will provide a quote to the customer for the repairs, if needed. Your quote will also include a credit of -$100 towards the labor of the repairs. * This credit only goes towards the labor of the job, credit will not go towards the parts for the repair. *

Our outdoor hot tub has always had a small issue where it would trip itself off once in a while,…read moreand just needed to be reset with the breaker, however, recently (late November in Michigan) it was tripping out every day, and I was about to pull the plug (see what I did there) and winterize it, and sell it in the spring, when my wife suggested I call in the experts. Well, in came Affordable Pool & Spa, arrived on time, within a couple of days of my call, diagnosed the problem, explained it clearly, ordered the part, and within 2 weeks, our hot tub is back giving us a wonderful spa for the winter. Great job guys, would highly recommend, and would use you again with no hesitation.

We have been customers here for quite some time. Never have I seen something this awful when it…read morecomes to customer service. Our father passed away in October and it was a tough time for all of us. We had plenty of family coming through the house and we enjoyed going in the hot tub now and then. However, we noticed the water level was a bit low at times, so we called Lifestyles to come take a look. The first service rep came out and claimed "the water level was too high and he needed to come back at a different time." We were ok with that. The rep charged us $164 for a service visit and informed us that this charge would count towards the next time they came out to check. Again, completely acceptable. Then, the problems started. The rep took more than 2 weeks to come back out and when he did, he only claimed "the cap was too loose so we tightened it." He proceeded to charge my mother additional fees for that. That didn't solve the problem, however! We still noticed the water levels were low. We called them back to have them come out and fix it (as they should have the other 2 times they came). They did, but then proceeded to charge my mother ANOTHER $164 for a service visit. Basically, doubled the service visit fees despite a single fix and the reason for the multiple visits was their fault. When we reached out to them to discuss the charges, the person on the phone refused to transfer my mother to the manager and claimed "these charges look standard." Refused to help my mother with ANYTHING! Needless to say, we will NOT be giving them our business anymore and I would recommend the same to anyone else

The staff was very informative and knowledgeable. From choosing a size, choosing treatment options,…read moremaintenance, installation, etc. they took hours with us. They understand that it's a large leisure purchase and you want to be sure of what you get. They also gave us all the treatment chemicals free to start out with! At the end of my first month I brought in a water sample and they used a machine to give a detailed readout beyond what a test strip could do. Then the manager plotted out all the steps to bring my water into all ideal ranges and also wrote me out a cheat sheet for future use. I would definitely recommend using them and I really value that they are local.

2017 Update: After much discussion and several visits, we…read moredid receive a refund for the "extra electrical" that their subcontractor charged us on the spot, for electrical that was already included in our contract with Midwest. We also received a refund for the drainage repair we paid for after the Midwest workers crushed a large PVC drainage tube and then covered it up without telling us. Product-wise, we've been happy with the fiberglass pool. Granted, we've only had it open for one season. We also invested in a power cover, and although we're happy with the added level of safety, I'm a little concerned with the quality of the actual mechanics. We'll see how long it lasts. Here is some advice if you're planning on going with Midwest: 1 - Ask for a name and number of the Midwest employee that will be overseeing you're entire installation, and make sure they're at your house when the subcontractors are working. Most of our issues wouldn't have happened if their subcontractors were properly supervised by a Midwest employee. After all, that is what you're paying Midwest to do. 2 - Get everything in writing. Even if it's for something small. The labor to close our pool was already covered by an addendum, but we had to prove it on three separate occasions.

After thinking the same thing as a bunch of you that Midwest's service is horrible and complaining…read morebecause they never come out when they say they will.... I've had my spool for 3 years and true, i've had a few problems. Leaks, Heater broken, learning daily management, opening, closing... Then on Sunday of Memorial Day weekend, the owner, Scott, came over twice and personally repaired our pool heater. I think that they're doing the best they can but fiberglass pools are still fairly new and they're learning as they go along. He also has problems keeping good workers. There are not many other dealerships out there that are any better. So, if you want a fiberglass pool and you've read all the reviews and you get challenging service, then you're taking that risk. You can always pay more for a gunite pool from someone else but who knows if you'll get any better service. For the owner to come out himself this past holiday weekend. I think that says a lot and that he's making an effort. Let's all maybe try to be a little more patient and reasonable. I will still buy my next spool from them! Because when it works, it's Amaaaaaaazing~

We had quite a unique project. I always wanted a pool and we had a small space to work with. Jerry…read moreand his crew made it happen! It fit within my budget and space. We are a year out from build and I am very happy to say everything is going great this first summer! The team was also very patient and helpful when I needed any pool maintenance education as a first time pool owner.

We had a great experience having a pool installed by Blue Hawaiian. The crew was always friendly…read moreand answered any questions we had during the process. We put in a 12x24 smaller pool and it looks beautiful. Thank you.

Let me just start and say that I am not an employee of this company. But if you need help with your…read morepool these are the people to call even so much that the person answering the phone knows what to do as well. When I call them up she first said try this first and call me back. Most of the time she's wright on the ball and it will cost you nothing. If it's where someone needs to come out then they still only charge you for the work and no add-ons. They never try to upsell you and just give you good service. Call them they are the best.

Very knowledgeable with respect to all things pool related. Eric has opened, closed and made…read morerepairs on my pool equipment several times. He takes pride in his work and offers trustworthy service.

Best Landscape Supply Company around! Great staff and they always have Coffee, water, and pop for…read morethe customers. Snacks in the winter :)

From the owner: Rock Bottom Stone Supply is Burton, MI's premiere supplier of landscape and hardscape supplies and…read morematerials. Offering a wide selection of natural stone, soil, gravel, mulch and much, much more. Same-day delivery and 24/7 salt available.