I went to ideal appliance parts I think in August 2023 honestly, I can't remember for what but it…read morewas a small piece that I needed. And they had it. The price was reasonable and the gentleman was helpful. I would definitely go there again if needed.

Saved me money. Cared about my problems. Writing more words so this review will post, but I said it…read moreall... Saved me money. Cared about my problems. What more do you really need to know.

For both vintage and new stoves they are the best. Leo knows stoves -- the kind of knowledge that…read moreonly comes from many years of experience. He is thorough, professional, and very generous with his time. He responds quickly and explains things clearly. These days it seems rare to find this level of expertise and service and we are so grateful. He worked on our 1950s O'Keefe and Merrit and we suggested him to our friend who has a 20 year old Viking -- we were all equally very happy with our now perfectly working stoves.

Horrible service. Came out, diagnosed the problem. Said he found the part but it would be almost…read more$400. I specifically asked if Leo thought it would be worth it. Leo said yes. He installed the part and it did not solve the problem. When I called, texted, wrote on their website, the owner never came back out to see if it was a bad part or if he diagnosed the problem wrong. He claims he told me it may not work. That is a lie as I would never spend that kind of money if he would have been honest with me. He claims parts have a warranty and so does The work. That is a lie. Do yourself a favor and call someone else.

Went in hoping to see a specific refrigerator. They didn't have it on the floor but said one could…read morebe in by the next week. Then a weather-related delay pushed that back a week, so Carnival parades were starting in our neighborhood. Terri responded promptly to emails regarding its arrival on the floor, we went and saw it, and ended up purchasing it. She was able to arrange for it to be delivered first thing in the morning so we would have it before streets got blocked off. Delivery/installation guys she recommended are independent contractors and were great. They also hauled away the old fridge and said they'd donate it as I wished. No issues at all.

This review is not connected to a purchase, but rather a one time shopping visit to look for a…read morespecific range, which sadly they didn't have. That however didn't take away from the fact that they had a decent inventory of some appliances that looked to be "scratch & dent" or perhaps factory seconds, along with what appeared to be thousands of new in-the-box appliances. The prices seemed reasonable. The sales person went out of her way to recommend another appliance store that did in fact, have what we were looking for. I wouldn't hesitate to shop them next time I'm in need of appliances, and would definitely recommend them to anyone who is.

Have used this outfit for over 15 years . . . Reliable,…read morehonest, and hard working. Would give them 10 stars if I could . . . . 1950's dependable service in the 21st Century

The moron I spoke to at this company about my new garbage disposal install refused to install my…read morenew Waste King. He said they were junk. I asked if it was because they were difficult to install or parts don't work right or what? (I watched the video of how to install and literally if I was younger I would do it - super easy 10 minutes) He just said "no, I don't like Waste King". He then said I needed to return the one I have and go buy an Insinkerator. Then he said normally he charges $100 for instal of Insinkerator but it would be $150 for Waste King. I then asked him when was the last time he tried to install a Waste King. He told me 20 years ago! I said no wonder, you don't even know how they are made today. He then just said find someone else and hung up on me! Damn. When a guy is that ignorant and doesn't even know how a product is made today compared to his 20 years ago experience, then I am letting all potential customers know, I wouldn't bother with his "expertise". It certainly isn't up to date.

Positive experience from start to finish. We were dissatisfied with the quality of products…read moreavailable at other larger chain retailers, prompting a search that led us to Ferguson, a decision we are pleased to have made. The showroom is impressive, boasting an extensive selection and expertly designed vignettes. Throughout the process, we received exceptional customer service from our rep Hanna. If you are looking to remodel or update your appliances I highly recommend exploring their offerings.

I dropped in because I was in the area and planning my bathroom remodel. I wasn't dressed…read moreparticularly well so was apparently dismissed The receptionist greeted us and said she would find someone to help us. We were simply ignored from then on. I guess I didn't look classy enough. Lol. They have no idea what they missed in sales.

Our go to appliance guy fixed our washer, dryer, fridge, you name it, you got it. Gio is friendly…read moreand can breakdown technical issues and explain them clearly and concisely and plus very reasonable prices. I recommend these guys to any of my friends who need work done in a jiff.

Will now be our go-to for appliance repairs. I did a project request late Thursday evening, got a…read moremessage back almost immediately, and spoke on Friday. Mr. Giovanni was able to come out Friday afternoon, diagnosed the problem quickly, and repaired it even quicker. Great conversation, fair pricing, and answered my many questions, without frustration! I appreciate honesty and will definitely keep the number for any future use.

Devin answered my call right away and looked at my photos of my dishwasher. I was able to send him…read moreA picture of my serial number and make and model of my appliance. He ordered the parts that very minute, texted me to keep me in the loop and promptly came to my house and FIXED my dishwasher perfectly! I give him 10 starts for service, professionalism and a very fair price!!

Quick quote, great price, quality work, quick scheduling on a kitchen disposal swap out…read more Recommended and I'll call him again!

Horrible customer service Not one person greeted or offered assistance. Appliances are crazily…read moreoverpriced. The place was junkie with outdated overpriced rd procucts

I shopped here before. Their management always had the take it or leave it attitude. It has gotten…read moreworse. Their website is totally inadequate. They are not helpful on the phone, and less so in person. Their delivery service is prima Donna. I would consider starting a discount appliance store if I was thinking of staying a new business because they must be making a lot of easy money in this business or they are really inept. Anyone can eat their lunch with a little customer service.

The best appliance company I have ever dealt with. Also the delivery team was so thorough and did a…read moregreat job.

Costed us $195 for them to change out a $10 dryer belt in 10 minutes!!! After multiple no call no…read moreshows. Happy with the Job being done quickly, but that price is outrageous. When I called out of shock becuase I figured it was a complex job that would take a long time (reasoning for high price)...they offered $20 off. If that was hourly, that's over $1000/hour. He mentioned they don't charge hourly... Anyway, heads up... not hating, but it would save me lots to learn how to change a dryer belt.

I have a 3 week old washer that is leaking. Instead of getting a new machine, it has to be…read moreREPAIRED. The part was ordered today but it won't be in until March 2!!! CRAZY that the policy is repair, not replace a 3 week old washer.

An absolutely horrible experience. I spent $20,000 on a new range, hood, built-in, microwave, and…read morerefrigerator. It took months to get my appliances, as well as a nightmare getting them properly installed; and the refrigerator drawer had tape chemical marks on the black covering of the drawer. It has taken me forever to try to get a new drawer for my refrigerator, one big cluster 'f'!!! I will never shop at A1 appliance again.