Responsive and quality work at a reasonable price. I'd recommend Devin for any appliance work.read more

I'll update after the repair, but I quickly got a call and they made suggestions over-the-phone on…read morehow I could fix it myself! That blew my mind- it was great advice and Darren immediately recalled the specifics of the model of garbage disposal that I had! And offered all of that free. I didn't have the tool needed so they are coming onsite tomorrow but they will be my first call going forward!

They were very help just try to get them some costumes!!!! I…read morewas Mr Kala to fix my garbage disposal

Our go to appliance guy fixed our washer, dryer, fridge, you name it, you got it. Gio is friendly…read moreand can breakdown technical issues and explain them clearly and concisely and plus very reasonable prices. I recommend these guys to any of my friends who need work done in a jiff.

Called in to fix our dryer. Accomplished nothing. Spent well over an hour lecturing my wife about…read morechristianity (including a weird analogy about locking her in a basement) and followed this by hitting on her. $200 down the drain. Don't let these weirdos in your house.

If you are LGBT or not Christian I would be wary of hiring this company. During the time they were…read morein my house they noticed that I had some spiritual items and began a conversation that turned into a 60min discussion of how I was going to hell and needed to be saved, how LGBT people have "a mental disease", how the earth is only 6000 years old, and how Jewish people, Catholics, Muslims, and people of other faiths are going to hell as they are not saved. I am a woman living alone & did not feel fully safe after the tech gave an analogy about God's love and free will that opened with "if I kidnapped you and locked you in my basement and made you my wife..." - so instead of pushing back firmly I just tried to smile and nod my way through it. After he left I realized how deeply inappropriate and unprofessional the interaction was. It also turned out there was nothing actually wrong with my dryer (seems like it had just frozen up, but worked fine when he first arrived and tested it), so I paid $180 for him to clean dust from the unit with a toothbrush while telling me I was going to hell. I am still trying to unpack the whole situation. He also kept trying to convince me to go to his megachurch, Victory Life. I don't think it's appropriate to proselytize on the job? When he left he also asked me whether I lived alone. I felt pretty uncomfortable

The technician was excellent. However the staff needs to apologize for their mistakes and not argue…read morewith the customer, i.e. booking an appointment incorrectly, thereby me wasting an afternoon was for an appointment, then calling the company and was told I was incorrect, however I have a text message informing me of the appointment.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.

Dave, was great came a few days early! He does a quick& reasonable diagnosis of what is wrong. The…read morecost was also reasonable. He was able to get it fixed, and going again. My husband and I really appreciated getting it fixed before the possibility of Tropical Storm coming our way!!! THANKS again!!! Will definitely keep you in mind and also recommend you!!

Once again David has come through for us. We called him to check out our Whirlpool…read morerefrigerator/freezer. He determined problem was an improperly installed tube on the ice maker that caused water to spray into the interior building up ice on the defroster and fan which then made a tremendous noise. No need for a major repair. While he was working on the fridge, I asked him if he could look at the washer. Within one minute he determined the suspension was shot causing the tub to shake the washer making a tremendous noise. He had that problem diagnosed and repaired with parts off his van in 15 or so minutes. I found him very reasonable, too.

I went to ideal appliance parts I think in August 2023 honestly, I can't remember for what but it…read morewas a small piece that I needed. And they had it. The price was reasonable and the gentleman was helpful. I would definitely go there again if needed.

Saved me money. Cared about my problems. Writing more words so this review will post, but I said it…read moreall... Saved me money. Cared about my problems. What more do you really need to know.

Our A/C suddenly stopped working and in the middle of a Louisiana summer. In other words hell was…read moreunleashed in our home. I did what we all do and hopped online to find the quickest fix possible. I stumbled upon Justin's yelp page and saw the rave reviews. I called him without hesitation. To my surprise he was able to come the next morning! I was filled with relief knowing I only had to make it one night through the unbearable heat. Later that night, however, the air seemed to be working again! Huzzah! I texted Justin that I no longer needed him. Upon waking at 5am, however, I realized the A/C had given me false hope and was broken once again. Later that morning I called Justin hoping he'd still be free. Not only was he free, but he was at my house within hours. Within 30 seconds of arriving Justin knew exactly what the issue was. He walked me through the steps I could take to prevent it from happening again and gave me tips on how to not get scammed by other contractors. I had also been having issues with my dishwasher which he kindly took a look at. A true jack of all trades! If you need a contractor, handyman, or just a reliable guy to chat with, Justin is your guy.

Requested new thermostats. Justin Waldron changed them. A week later found that one of the…read morethermostats had stopped working. (which meant I couldn't control my heat or AC - quite uncomfortable,) Justin agreed to fix it and pay half of of a new one. (Seemed strange that he would only pay half since he basically didn't complete the work.) I talked to him twice over a few week period and he said he would come back and fix it. It's now been a month and haven't heard back from him so, I gave up, bought a new thermostat and installed it myself. Gene D'Amour

Called Mike on Thursday to see if he could save my ancient (parts-discontinued) wall oven (50+…read moreyears) that was having trouble getting up to the correct temperature after I had replaced the dry rotted gaskets that fell off by piecing together similar ones since they no longer sell ones for my model. I could see that the door wasn't closing all the way but didn't know what to do. I need to squeeze a couple more years out of it since they don't make them narrow enough to fit in that wall anymore! Mike came out the same day (in torrential flooding rain,) said I actually did a great job with the gaskets and he was able to adjust the door hinges so that it closes properly now. I was able to make bread at 450 degrees that night with no problem, when it could barely reach 350 before he came. Someone else on here complained about having to pay a service call for something that took only a few minutes. Well, I was thrilled to do it because I appreciated his honesty and expertise which saved me THOUSANDS of dollars. And making a trip to someone's house for free doesn't put food on his table. He gave me a $10 discount since he wasn't there long. Very grateful! I'll definitely call Mike again if I need any other appliance repair. Thanks so much!

I had already called a few other places to see if they would come out and check a clients wine…read morecooler that had stopped running, and they either couldn't make it for over a week or didn't work on the brand. Mike came out the next day ( I did call Monday late afternoon) and had it up and running in no time. His prices were fair and he was honest about the age and condition of the unit. I will call Mike again, first this time, for any personal or client needs regarding appliances

Drove 30 minutes to get here just to discover they are out of business. Nothing online indicates…read morethey have closed but when I arrived, their sign is down and their windows are papered over.

I've had machines serviced here for many year, and have always been very pleased with their…read moreservice. Last year, I bought a new Babylock serger from them, and again, the service was fabulous. Really good people.

Do not deal with these people…read more I called this company to fix my oven, and they completely misdiagnosed the issue. They claimed the heating element needed to be replaced, charged me $100 for the diagnosis, then another $250 to install a new element. After spending $350, my oven still didn't work. When they came back out, they suddenly decided the real issue was the motherboard--something they failed to check the first time. Now they want another $300 to fix their own mistake! When I asked for a refund for their incorrect diagnosis, I was met with extreme rudeness, especially from an employee named Page, who was not only unprofessional but outright dishonest about the situation. This company refuses to take responsibility for their own errors, and their lazy, careless approach to diagnosing appliances is completely unacceptable. They should have properly assessed the issue from the start instead of making assumptions and wasting my time and money. I would strongly advise anyone considering their services to go elsewhere--you'll save yourself a lot of frustration and unnecessary expenses.

This was an absolute nightmare of a service visit. I called them in to diagnose a Bosch dishwasher…read morethat will randomly stop its wash cycle and report the cycle clean, despite having standing water in the basin. We seemed to be able to fix the problem by rolling the dishwasher out and jiggling the drain in the back--but this was getting tiring so I decided to try to get someone out to fix it. The technician roughly pulled it from the wall, opened it while the cycle was running, and began looking around inside. He was unable to diagnose the problem, but after his expert service, the seals at the bottom of the door were totally shot, causing the dishwasher to gush water onto the floor. The technician and the service dispatcher said this was obviously MY fault, for having an old dishwasher. The fact that the thing has never leaked before was chalked up to a coincidence. "Seals get old," I was patronizingly informed, as if seals naturally "get old" in 10 minutes after someone yanks your dishwasher out and pops the door open while the cycle is running. Destroying my dishwasher cost me $115. The technician was clueless (none of his explanations for the problem I actually called them about made sense or was consistent with the symptoms I was describing) and the dispatcher couldn't care less that I was dissatisfied or that they'd destroyed my dishwasher. She wanted that $115. Ok, she got it. But I would never consult this business again and I urge ANYONE to use ANYONE ELSE. You will end up worse that you started, and $115 poorer. This company's attempt at service was an abysmal failure.