The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

July 22/2026 I did not realize they had life lab in this location. Went saw a allergy…read morespecialist. Found out they had one here. So went got my test done at this location asked how long since did not have an appoinment. Since you must pay for parking here. As it turns out was safe to wait and get it done. Yes was a list of pre appoinments and yes also a list of walk in like me. Between the receptionist who said not a problem.Cedric who did blood work Thanks. Great staff and excellent actually and thank You so much for fitting me in and guarantee my time would be before my parking time was up. yes so Thank you you are awsome and thanks for that so appreciated this. Rosemary F

Wasted my time taking time off work to show up and have the tell me to rebook because their…read morecomputer doesn't work. Are you kidding me? You couldn't even call me to tell me this? And not waste my vacation hours? What a joke

This time I had an urgent ultrasound sound test. It was the fastest procedure since I moved to…read moreCanada. I saw my family doctor at noon (2F) and she booked my ultrasound test at 2pm (1F) in the same building. In the 2 hours, I got call from lab staff about full bladder preparation and other call was appointment confirmation from the specialist (3F). These people collaborate so well and very efficient service. Lab room is very clean and new.

This review is for the pharmacy only. It's located on the ground floor, street-side on Hornby. I…read morewas looking for moisturizing eye drops (non preservative) in preparation for an upcoming cataract surgery. The pharmacist was friendly, insightful, and helpful in making my choice.

Waited over a hour because their system wasn't working properly and they couldn't print anyone's…read morerequisitions, had to leave go print it myself and come back. Then came back and Nurse Honey was in such a rush, she showed zero care and aggressively took my blood sample. It was the most painful blood sample I've ever given, felt like she stabbed through my entire vein. Then I got large lumps immediately that looks like cysts around the injection site which I've never had before and I had to ask if that was normal, she just said apply more pressure and went and got an ice pack and held it there for 10 min. I'm pregnant and was there for blood work related to my pregnancy so she knew I was pregnant and should have shown more care.

Looked on save my spot...no option for appointment but on the app said 21 minute wait...arrived…read morewith 7 people in line In the hallway...was waiting for 25 minutes no movement in line..one person doing intake...no offering to sit down as the wauting riom was completely empty.., zero communication... Ended up leaving..thanks for nothing Go; if you have all the time in the world...

Unfortunately both Dr. Henderson and Dr. Russell appear to have left the clinic or stopped doing…read morewalk-ins. The new walk-in guy can't be bothered to appear like he wants to be there. Enough of a quality downgrade that I switched clinics.

This clinic is one of the only clinics still taking walk-ins. When the doors open at 9AM they are…read moretaking limited walk-ins on a first come first serve basis. This has been a life saver for me as I moved here just over a year ago and finding a family doctor is difficult. I'm happy to call this clinic my home clinic now. Dr. Henderson and his staff are awesome. I appreciate their help. Highly recommend.

This review is for the walk-in service. You must line up at 7:30 to get the few appts they offer…read moreduring the morning and half the time the walk-in doctor isn't available. I've gone there about 4 times and was met twice with a sign saying 'no walk-ins today'. So frustrating. Switchboard is not geared for walk-in's either, last time i called to inquire about walk-ins i spent 15 minutes listening to prompts and calling back a few times to talk to get a real person. If you can make it past all the obstacles, great clinic. Wish they took new patients!

It all went well when I went there and needed them to help me out when my regular doctor was on…read moreholiday, great staff and friendly doctor

So this is like any other Life Lab. I took my parents here for their routine checkup. Make sure you…read moremake an appointment online first before showing up. I mean you can still walk in. This place is pretty empty. Only fall back is parking. Yes there are pay parking in front. Its not that bad because in and out is like less than 30 mins so parking is not bad. Service is ok. Same as all other Life Lab. Only one person working here on the weekend. Yes they open on Saturday.

I go to this location every few months, and the staff are consistently efficient and genuinely…read morecaring. The technicians are quick and make the procedure painless. I used to be totally freaked out going for blood tests but am now fine with it, thanks to the great staff at this location. Thank you, you do a great job and are appreciated.

Quick if you're going in for urine sample. Loved that staffers apologize for keeping you waiting in…read moreline. Waiting room seemed full at 3 pm. Somebody in front of me was handing in a stool sample. Yikes. God bless whoever deals with those.

Perhaps I came here on an unusually busy morning. Perhaps, since I worked in labs in Seattle for…read morethe past seven years, I am unfairly comparing this lab to those in the States. Perhaps I got a phlebotomist having an off-day. All I know is, my experience at this lab recently was not the best and I am not planning on returning here. Had a "new patient" appointment with a doctor nearby who surprisingly ordered some bloodwork for me. I hadn't expected lab work to be ordered but, luckily, I was already fasting, and the doctor said there was a lab a block away, so I decided to just get it over with. I thought I'd be in and out quickly, as the labs ordered were few and commonplace (nothing complicated or exotic, lol!), and I have fabulous veins (have never had a problem with blood draws. I'm even a regular blood donor!). How wrong I was. The waiting room was full of people, waiting. There was a long line of people waiting to check in, with only one person at the counter doing the check-ins (after 10 minutes, another person joined her to help, thankfully). There's no privacy at all; as I waited in line for my turn, I heard the counter lady advise a woman checking in about the needed urine sample (ALL the details), and other tests ordered. This is SUCH a no-no in the States, where privacy issues are regarded so seriously. Other patients in a lab or doctor's office are never supposed to hear the details of other patents' orders. I gather people can make appointments online, which is great, but for those of us who walk-in, the waiting can be crazy-long. And after I waited 20-25 minutes or so after checking in, there was no-one available for me to ask for a status check (my kid was with me and I didn't want her to be too late to school). I was called to the back after a 40-45 minute wait. It really felt like a cattle call. I was sent to a tiny cubicle where I passed other patients in other cubicles in the process of getting bloods drawn. I heard all about all the tests being ordered for the patients in the cubicles in front and behind me (again, I consider this a breach of privacy. I heard all about the breath test and blood tests and urine tests ordered for the folks around me, as well as their names and dates of birth - since we all have to verify our identities, All this info should be done in private!). I won't mention my phlebotomist by name, but although she was sweet, she wasn't adept at her job. She dismissed my suggestion to draw from my left antecubital vein (the most prominent I have and the chosen site for all blood draws and blood donations), instead opting to go with a smaller vein on the right arm (my writing arm). At least she used a butterfly needle (small) but man, it still hurt like the Dickens! And she didn't get the vein! She went with a larger vein in the right antecubital and got it, but man, it too hurt like hell! Stung! Badly! I give blood and have blood work done regulary and it has never stung, ever! Sometimes there may be a momentary pinch, but this was different. And later that evening, my right arm was still tender where she poked me twice. I asked the phlebotomist how I might be able to check my results online. She said she'd leave the information for me "up front", to "pick up when I leave", as I was new to the LifeLabs system and had to get some info to create an account. Well, when I left, there was nobody in the front to ask, and since I had been there a good hour and my kid was late for school, I just left. Argh.

Convenient location, free parking block down. No need to make an appointment but still better to…read morecheck wait time before heading there The receptionist today was great, nice lady and quick to check you in. I called ahead and she was polite on phone too

In all honesty, I haven't had enough x-rays done to really gauge whether or not this is a super…read moreawesome over-all xray experience but what I do know is this place was quick, private and professional. When you go in bearing paperwork to get an xray done, they usher you into change rooms which (from having recently hung out in emergency at Van General) are super swanky for a medical facility. You get your own little change room, a bench to leave your things and a mirror so you can put yourself back together nicely (or take Instagram pictures in your awesome hospital gown...) The xray tech was super straight forward and speedy. Though, there was a whole, apron falling off/me awkwardly trying to adjust it while listening to instructions on how to do three things simultaneously while holding my breath... but the process was quick, painless and tops, 15 minutes total. The one thing I will say, is they don't really tell you what to do at the end. I didn't know if I had to sign something or submit a form and spent a good five minutes awkwardly hopping from foot to foot in the reception area before the tech noticed me and assured me I was done and could go. But like I said, xray newb so maybe this is the norm. All in all, pretty straight forward and painless 15 minutes at what could easily have been a stressful place.