I did a walk in l waited less than 10 mins and then then l needed to have EKG it also took only…read moremins to do. Very happy with this LifeLabs.

Care is excellent. Challenging to get an appointment and the backlog if you need a test done asap…read moreis unacceptable. Staff is great but over worked.

I just had a multitude of blood work/urinalysis tests done a few weeks ago ordered by my…read morespecialist. My family doctor then wanted to give me a requisition for my every 3 month standing order blood work. On this family doctor requisition there were 2 tests that my specialist had not ordered, everything else had already been done through him. When I gave the requisition to the lady at the front desk at Life Labs I explained I already had all tests done a few weeks ago and only needed 2 tests that were new. She was not happy about this and said I had to have every single test done again because it was easier for her (she did not want to go over the previous tests and to see that she only needed to do 2 tests). I explained I could not do urinalysis work because I had not drank any water beforehand not expecting this and was not able to give a sample. She did not care and said I would have to book another appointment for that test (again which I already had done by my specialist ), so now this would be 3 times coming for the same test. I also have very small veins and do not appreciate having multiple tubes of blood taken when only one is necessary. She did not care and said to come another time and gave me my requisition back. I was so upset I phoned Life Labs contact number, and the customer service rep was very nice and explained that the techs have to follow exactly what is on the requisition. I could understand what she was saying, but at no time did the lab technician I was talking to say anything of this nature, just that it was easier for her to do everything all at once, I still would not be able to have done the urine test. The difference between the 2 people I spoke to was night and day, the tech just saying it was too much work to check what I had had done a few weeks ago to the customer service rep who explained things carefully (although I have had them do this before in same situation). The lab technician appeared rude to me, didn't care about my concerns with not being able to leave a sample, and would have to come back a third time. So now I will just forgo the missing tests and wait another 3-6 months when my specialist orders more blood work and coordinate it with this. What a waste of my time and energy. Plus the tech really appeared to not care at all about what I was saying. I gave one star because the customer service representative was very kind and understanding and explained their rules carefully.

I googled Fraser Health Medical Lab to see their hours. It shows they open at 7 am. I did not go to…read moretheir website at all. I walked there in pain for bloodwork and when I got there I was told that if you don't have an appointment you must come back at 9 am. It is a fasting bloodwork and my doctor told me to go right away in the morning. I wasn't treated with empathy or patience I was treated so rudely. I didn't remember learning to be rude in my MOA course. She said," Ahhh I deal with this every day, if you look here on this paper it says walk in at 9." Sorry ma'am but I did not get that paper, my doctor did not provide me with that info. She could have just been nice and said, Sorry, we do not take walk-ins at this time. You are welcome to wait. Some people wouldn't go back and get their bloodwork done because of how they are treated. Just a little kindness goes a long way!!!

Made an appointment on their website on Friday morning for a Friday morning (same day appointment)…read more Arrived early and the place was quiet as there was no one in the waiting room. I signed in at a mobile kiosk with my driver's license and insurance card. A few minutes later I was in the back with a friendly young phlebotomist. She was super patient with me (I have difficult veins) and I have to say she is one of the best I have dealt with in recent years. What could be easier? Nothing! Very clean, nice parking lot with lots of spots. Safe area. My new go to lab yay!

treated well by staff, efficient at blood draws. Like being able to make appointments.read more

Going to this Lab for over 20 years.The staff are friendly and helpful + very gentle…read more Would recommend this to everyone

I am disappointed with the staff members. we went there with my wife ( she's pregnant) we don't…read morehave an appointment today (12-13) but we went when the clinic open at 7am to get in the line. she has 2 hours glucose testing and fasted for 8 hrs. Wandering why the staff can't think that she will stay for 2 hrs and wait. They are still saying that. Seat and wait for the name to be called. I was telling them that if my wife can go and drink the glucose while waiting for two hours.. They said She still needs to wait. UNBELIEVABLE!!!

The place to get quick health testing done with high professional standards located in various…read morelocations around the the metro area of lower mainland

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I've been to this location at least 3-4 times in the last 6-8 months for my standing order thyroid…read moreblood test (yes it sucks to have to be poked every 6 weeks). Upon entering you lineup with your carecard to check-in and then sit until your name and a corresponding room is announced. Save time by booking your appointment online ahead of time although be sure to let them know if you've arrived early like I did today (appointment was 1:20pm but I was able to be there just before noon). I prefer this location over many of the others in the vicinity.

We have been UC BABY Abbotsford location last week. It was great experience for me and my partner…read more We have seen our little girl and technician showed us all the details. It was amazing experience for us and I highly recommend Abbotsford location.