I have been a patient at this group for over 30 years and never encountered the problems that I…read morehave experienced this year. Apparently there is a new call center taking the office calls and they are very bad. I have been left on hold and no one came back, given miss information and waited for over 15 minutes for someone to pick up. They are overly polite but sadly, lacking in good customer service. I have no complaints with the office staff but this call center is a mess.

Finding a good clinic that can take new patients was tough. Before I discovered MMG-Sanderlin, I…read morebooked an appointment with another primary care clinic that did take new patients. But I started to have doubts closer to my appointment because of poor customer service. So, I canceled my appointment and was back to square one. Then I found MMG- Sanderlin. Thankfully, they took new patients. I checked in and I was called in a little over 5 minutes later. The staff were generous: Andrea, Nurse Practitioner Amanda Lee, and Lynda. They were respectful and answered my questions that I had. I was done within an hour. I enjoyed my time there. I highly recommend this place.

The Shot Nurse was recommended by my doctor. This was my first time going, so I didn't know what to…read moreexpect. The service was quick and easy. I went in, gave them my identification and insurance information. I was given a clipboard with paperwork to complete my profile. By the time I was done, they had already verified my insurance and I was ready to be seen. The medical technician took me over to their area and prepped me for my shot. After that it was over. I was there for a total of 10 minutes. There wasn't a wait time at all. Everyone was attentive and kind. I would definitely go back if needed in the future.

The front desk ladies have an attitude!! Do not go to that location!!!…read moreThey are staring and do not communicate, with an attitude, to hold you off.

AI answers the telephone, and it is a complete fiasco. Front desk is horribly rude and makes it…read morevery clear that they do NOT care.

They must have listened to the reviews. The receptionist at the front desk was amazing! I spent a…read morelong time in the waiting room waiting for my husband. She was extremely helpful to several people who issues with appointments. Very cordial on the phone, fabulous personality!!! All the nurses and techs were friendly, too!

My husband had been experiencing chest pains and persistent coughing. He finally agreed to go to…read moreMethodist Minor Medical. The moment we arrived, we were met with kindness at the front desk, and it continued to the Provider - Floytl Greshen; MA- Nyla B., and MOA - Alesia J. Our wait was minimal, the facility was spotless, and the care was excellent. My husband left feeling better, and we are still praising God for each professional who played a part in his recovery. Blessings to the Methodist Minor Medical team!

I went to this location at 8am. There were 5 people ahead of me in line to sign in. The…read morereceptionist opens the sliding glass window and says "there is a 3 hour wait, the provider is not here yet". The man behind me asked why she was late and the receptionist said "she doesn't get in a hurry". Really, it is her job to be there by 8am. Waiting for 3 hours because the provider is late. I left and went elsewhere. I have been here before with no problems, so it must be this particular provider.

Cut finger. Facilities are clean and functional. Staff friendly and committed to high level of…read morecare. Stitches and tetanus shot in and out in a hour.

My son had to go here for a severe cut on his finger. May wife took him. This is her experience:…read more I brought my 8 year old son into the office for a bad cut on his finger last week. The dr or np (unsure of her credentials) named Monica (unsure of her last name) showed up annoyed and is firmly NOT someone who should deal in pediatrics. She chastised my bleeding son multiple times for his fear and tears (mild and understandable tears given the trauma of the moment, mind you).  She referred to his "dramatics" more than once. The dramatics in question were simple whimpers, some shivers, and mild cries of a cooperative child in excruciating pain.  I was honestly surprised with how well he handled the very scary situation. I promise, his behavior did not warrant the chastisement.  I am a mom of 14 years with an additional 20 years of childcare experience under my belt. I am perfectly aware of how difficult children can be. I also came prepared to support my son and assist the medical professionals while he went through a truly traumatic experience.  One single ounce of patience, understanding, or kindness would have gone a long way. Unfortunately Medical Professional Monica did choose that option.  The only reason this review ended up with a 2 star rating was because of the care that the nurse, Brianna, gave us. She was kind and patient and (despite the fact that she was also being treated poorly by Medical Professional Monica) still showed the most genuine care for my son. When Monica had to cut off the flap of skin left behind after his cut, Brianna gave my son a game to play to distract him. She showed empathy and kindness that went such a long way. She was a shining example of how compassionate someone in a helping profession should be! She deserves all the commendations a nurse can receive!  The rest of the staff was kind and helpful. The front desk got us back immediately and did not make us wait in the waiting room for help. We are so grateful for how they treated.  I wish that Medical Professional Monica would learn from this incident to take a breath next time she handles a pediatric patient. Patience is difficult, but not impossible.

I would not suggest anyone come to this hospital for out patient surgery. You have to get here 2…read morehours before the surgery, but the doctor starts the surgery an hour and half late. On top of that once you come in you can't leave. So they expect you to sit in a room for 5 hours or more and you can't leave. How unprofessional the doctor starts an hour and a half late.

Always on time for the delivery. Have a website if you need any assistance or Customer Service are…read morealways there to answer you.

The visit felt more like a recruitment and sales pitch. While the staff was friendly and the…read moredoctor took time to ask questions and listen, there was no prescriptive care grounded in data provided. Instead there was a pitch for prebundled products.

I used them for Vitamin C infusion when I was coming down with respiratory junk…read more The staff was nice. I love the easy in and out. Would give 5 stars except they lost my prerequisite/obligatory lab work required for the very high dose infusion. Would highly recommend Pro Health.

Rhonda did a fantastic job administering the sinus blaster IV. She found the vein on the first try…read moreand administered the treatment to help me feel better within an hour after leaving. She was patient and in a very positive mood and her enthusiasm was contagious. I highly recommend this for a number of different ailments, especially when you travel.

Each time I come to this facility, I always appreciate the time and care provided by the staff…read moremembers even during some of the severe seasons. During my last visit, I had to bring in both of my kids. One child had a chronic cough and the other was experiencing severe ear issues. The NP who assisted was really delightful, was very attentive to kids and did a great job of keeping me informed. She also had really great bedside manner, some of the best I've ever seen. I really like this facility because of their expertise and proximity to Methodist Germantown in the event that something else is needed that is outside of their scope of practice at the facility.

We visited this location an hour before it closed on a Friday night and were seen pretty quickly…read more The check in process is modern. I filled out our information on a tablet in the waiting area. That process was pretty quick, so no complaints there. They took care of that night. The staff was kind and knowledgable. Overall, it was a quick and professional visit.

Dr. Getz is very likable and easy to talk to. She's very professional and shows lots of humility…read more Very intelligent and cares strongly for her patients wellbeing. She has a great sense of humor as well. I give her a strong recommendation. Her staff is very professional and kind as well.

Dr. Getz and her staff are so welcoming and kind! They are experts in handling family members that…read moremay struggle with anxiety and other mental health diagnosis. I appreciate their approach and the office setting is perfect for someone that doesn't want to deal with a crowded space. One on one attention and they make you feel at ease! Thank you so much Dr. Getz & team for caring for my loved ones! You are the best!