It's that time again when Breast Cancer Awareness is front and center. We have to think about and…read moretake precautions all year long and one way to that is by having your mammograms. Find a doctor that you feel comfortable with and that listens to your concerns. West Clinic has some of the best doctors ,medical staff and volunteers around. If something feels off or wrong , male or female contact your physician, if they do nothing then get a second opinion. I would certainly recommend this place for anyone that's looking for experienced quality care.

In 2019 my son was diagnosed with Facto V Leiden which is a blood clotting disorder. In my son's…read morecase it causes open wound ulcers on his feet and lower legs. Dr. David C. Portnoy M.D. was instrumental in diagnosing the symptom. My son had one marker of the disease. In December 2021 I contracted COVID and my symptoms were like just a bad Sinus Infection. I was never hospitalized for it but was treated. The next month January 2022, I could not breathe and was hospitalized for eight days. I had multiple blood clots in both lungs and was a result of having COVID. Dr. David C. Portnoy at the West Cancer Center diagnosed me with the Factor V Leiden and let me know I have two markers for the disease. He and his staff have been the best at treating me and are taking great steps in keeping me safe.

Dr. Norma Edwards is hands down one of the best Memphis surgeons. She has performed surgery on me…read moretwice and I have to say she truly made the experience much less stressful. She has a true gift for her line of work. There's some people that you just know are here for a reason and she's a doctor that definitely is. You hear her the happiness from the patients and family members as they wait in the waiting room. You know the last thing you wanna do is wait in the waiting room at the doctors. Let's just say if you ever wait more then you feel like you should I promise once it's your turn that frustration is erased cause her care for you is worth that extra few minutes waiting. If you are ever in need of general surgery I highly suggest Norma Edwards.

When he has time, he MAY take care of you My family's…read moreexperience with Dr. Donald Gravenor was horrible. At every interaction he seemed to be an uncaring physician with a horrible bedside manner (if he shows up), who to us seemed to care about money more than his patients. My Dad was diagnosed with pancreatic cancer. The chemotherapy nearly killed Dad and we had to take him to the ER. When Dr. Gravenor came in to see Dad the only thing he said was "We've got to get you out of here and back on the chemo!". No words of concern or asking how Dad was or why he was there. All he wanted was more chemo treatments. It seemed that he just wanted to make more money and did not care for his patient. Dad could not do more Chemo treatments, Dad did go through Stereotactic Body Radiation Therapy (SBRT). On March 12th, at the conclusion of these treatments Dr. Gravenor took blood tests. Thursday, March 14, 2019, Dr. Gravenor's office said that Dad's potassium was low. They would call in a prescription for him. Grace Healthcare said that Dad was jaundiced so they were going to try and do a liver panel on him. They noticed the jaundice when Dad returned from his doctor appointment at Dr. Gravenor's. Dr. Gravenor and his staff did not notice the jaundice and, therefore, did not mention him looking jaundice or try to determine the cause. Dr. Gravenor's office called about 2 p.m. that afternoon. Some of Dad's blood work came back with some elevated levels. His tumor markers, for one, were too high. He was ordering a scan. I rushed to get Dad to the CAT scan because I knew the weekend was coming up and the scan was done at 4:00 PM Thursday. They said the scan would be read Thursday evening, but they would most likely call us tomorrow (Friday) unless there is something so urgent that they need to call today. Friday, March 15, 2019, I called Dr. Gravenor's office and told them we were still waiting on their call. They were supposed to call me back but never did. Saturday, March 16, 2019, Still no word from Dr. Gravenor's office. Dad was not feeling well. Very weak and no appetite. Sunday, March 17, 2019, Dad is extremely weak. Can't walk on his own, must be in wheelchair. Barely eats anything. Monday, March 18, 2019, 9:34 a.m., I called Dr. Gravenor's office. The office said they put a note in his nurse's work queue to call me back. Monday, March 18, 2019 10:47 a.m., Rachel, at Dr. Gravenor's office called to say that Dr. Gravenor is not in the office today so he will not look at the scan results until tomorrow. They called me and told me to get dad to the scan THAT day (Thursday) because his blood results did not look good. NOW they are postponing looking at the results because it is not convenient. Tuesday, March 19, 2019 11:55 a.m., I called Dr. Gravenor's office and told them we were still waiting... Tuesday, March 19, 2019 12:28 p.m., Dr. Gravenor's office called and said he has been in clinic all day and had not looked at the results yet. They said as soon as he gets in the office he will look at the results and call. Dad is still very weak with little appetite and experiencing bad stomach cramps. No word from Dr. Gravenor. Wednesday, March 20, 2019 10:40 a.m. Dad is much worse. Stomach pains are severe. He cannot even get up from the bed with assistance. Decided to have Dad taken to the ER via ambulance. They had to use a hard body-board to get Dad off the bed because the pain was so bad he could not bend or move. I called Dr. Gravenor's office as Dad was being loaded into the ambulance to give them an update on Dad's situation. They said that they were planning to call me that morning because Dr. Gravenor had FINALLY looked at the results. The plastic stent had become dislodged and Dad's pancreas was blocked again. Another stent would be put in. This time they would put in a metal stent. Dad was admitted to hospital and they planned to do an MRI and put in another stent tomorrow. DAD SUFFERED 5 EXTRA DAYS while his bile backed up into his system and poisoned his body BECAUSE Dr. GRAVENOR FAILED to look at his results. Dr. Gravenor's office told us it was important to get Dad up there Today (Thursday) for the scan. The results were ready Friday but were not read until the next Wednesday because Dr. Gravenor was "too busy" to care what happened to this patient, my Dad. From that point Dad quickly went downhill. He was in the hospital for a week and Dr. Gravenor never showed his face one time! He was moved to hospice the next week and, again, Dr. Gravenor, never once showed his face or even called. Dad died April 8, 2019 while in Hospice. Dad would not have suffered as much and probably would have had more time with us, even if only weeks or months, if Dr. Gravenor would have just cared enough to read the results of the scan that HE had ordered. I believe no one should be under his care. If you have a loved one needing care then find a doctor who cares and is willing to do what is best for his patients.

My husband was referred to Dr Gravenor after being diagnosed with pancreatic cancer. We elected to…read moresee him because of the referral by Dr Berhman. Initially, I had faith that he would be a good doctor,very optimistic about care. As time went on & we began to probe about prognosis & my husband's specific situation, he could never speak on his condition & would often pull up articles about European studies. He NEVER personally examined my husband & his bedside manner was terrible. We often waited over an hour to see him. It felt more like sitting waiting in the ER than in an oncology office. The final straw came when we questioned his initial conversation with him that he denied having & threw his hands up to state "whatever, it's on you." This would not be the bedside manner that I would expect from a dr treating terminally ill patients. Shortly after changing doctors, we received confirmation that other patients had similar concerns.

my boyfriend had a appointment here so me and my 4 year old was sitting in the truck. my four year…read moreold had to use the bathroom and they wouldn't let him when the bathroom was a few feet from where we were standing. They said kids under 14 couldn't be in there but i seen a baby come out in a stroller moments before that.

More training is needed for patient care. The Ambassador Trina Burton showed zero empathy towards…read moreme as a patient. When asked if she was the Ambassador she threw her hands in the air, waved me off and left the room. Not to mention this was the very first time I spoke to her. She was not a positive representative for this care setting. Her job title is ambassador to a cancer center not a prison warden. Ask questions before bluntly addressing an issue. Indivuals in this type of medical setting are often scared, sick, and even have anxiety. Therefore, your demeanor and how you treat people matters. This was my first experience here and first experiences are lasting experiences. This will not be forgotten. Makes me not want to return or recommend their services.

My husband went here and had surgery for a fistula by Dr. Moriah Wright. When I tell you her…read moreservice and experience is exceptional. Bedside manners were amazing. We appreciate her. Our first encounter with her was over the top she let us know everything even worked us in to a sooner appointment since we had been dealing with this for some time. Her staff was just as welcoming as Dr. Wright was. Nothing went unanswered or addressed. Upon follow-up visits nothing had changed she still was the same and it's rare to experience this type of care anymore and we greatly appreciate Dr. Wright. Thank you!! BEST SURGEON EVER!!