Cut finger. Facilities are clean and functional. Staff friendly and committed to high level of…read morecare. Stitches and tetanus shot in and out in a hour.

My son had to go here for a severe cut on his finger. May wife took him. This is her experience:…read more I brought my 8 year old son into the office for a bad cut on his finger last week. The dr or np (unsure of her credentials) named Monica (unsure of her last name) showed up annoyed and is firmly NOT someone who should deal in pediatrics. She chastised my bleeding son multiple times for his fear and tears (mild and understandable tears given the trauma of the moment, mind you).  She referred to his "dramatics" more than once. The dramatics in question were simple whimpers, some shivers, and mild cries of a cooperative child in excruciating pain.  I was honestly surprised with how well he handled the very scary situation. I promise, his behavior did not warrant the chastisement.  I am a mom of 14 years with an additional 20 years of childcare experience under my belt. I am perfectly aware of how difficult children can be. I also came prepared to support my son and assist the medical professionals while he went through a truly traumatic experience.  One single ounce of patience, understanding, or kindness would have gone a long way. Unfortunately Medical Professional Monica did choose that option.  The only reason this review ended up with a 2 star rating was because of the care that the nurse, Brianna, gave us. She was kind and patient and (despite the fact that she was also being treated poorly by Medical Professional Monica) still showed the most genuine care for my son. When Monica had to cut off the flap of skin left behind after his cut, Brianna gave my son a game to play to distract him. She showed empathy and kindness that went such a long way. She was a shining example of how compassionate someone in a helping profession should be! She deserves all the commendations a nurse can receive!  The rest of the staff was kind and helpful. The front desk got us back immediately and did not make us wait in the waiting room for help. We are so grateful for how they treated.  I wish that Medical Professional Monica would learn from this incident to take a breath next time she handles a pediatric patient. Patience is difficult, but not impossible.

Staff is friendly, helpful and professional and work well with Dr Scott…read more Dr. Scott is efficient and professional and interested in his patients.

Wasn't feeling well and I did not want to go to the hospital so I came to this location to be seen…read more While I was in the waiting room, apparently there was something going on with a neighbor business. The argument I overheard was so petty about someone parking in a parking space, I got up and left. The staff was very rude and short on the telephone to the person on the other end of the line. They took great joy patting themselves on the back after the phone call was over when the physician hung up on whoever she was speaking to. I would rather take my chances in a 10th grade biology class being treated for whatever I have than come here ever again. Highly unprofessional. Not everyone with a higher education meets the high standards you hold them to and this place and staff fit the bill to a tee. I got up, left, and went to Walgreens instead and got some NyQuil. Congrats, you may have won a petty verbal exchange over the phone but you lost a customer for life.

On 07/17/2023 was my first day to work for Dr. Norris. He hired me in knowing I did not have any…read moremedical training and I'm not a licensed MA. I was hired to run the front desk was my understanding but that wasn't the case. The girl that was training me that has worked for Dr. Norris for the past year wasn't a licensed MA either. When I interviewed with Dr. Norris, he didn't want me to start working for him until September because he's moving to another location. On 7/11,7/12,7/13, he called me asking me I could start that Monday 7/17 because one of his employers quit on him and the girl that was going to be training me was quiting him in October. I had already found a job and explained that I was just going to stay where I was at. Dr. Norris sends me a text saying I was making a big mistake if I didn't come work for him. He called me on the 7/13 and persuaded me by offering me more pay than I was making at the place I was working and made me think it was a great offer. I explained that I don't like to up and quit a job and he said, "they'll get over it!" I started on 7/17 and trained several days with the girl that wasn't a licensed MA. She told me I was going to have to do everything an MA is licensed to do. I was so scared and stressed about giving a patient a shot. This girl wasn't coming in to train me through out the month and 2 weeks I worked here. After not even 2 weeks, I was thrown out to the wolves! She didn't come to work for a week. I was made to check in the patients, triage, give shots, Covid tests, clean out a patient's ear, UA test, and make sure everything was in the patient's charts. I worked and stressed myself to death at the same time getting chewed at if I did something wrong. Remember I was not fully trained and never been to nursing school to do the things he was making me do. I had no clue how to send off lab for testing. I made several mistakes trying to teach myself looking at a computer screen about stuff I've never even heard of. Dr. Norris finally hired another girl and yes she's an MA but needed training as well. So the girl that was training me worked whenever she wanted and only trained this other new girl for a week. I've shown her everything and we both still made fixable mistakes and Dr. Norris would talk to me and her like we were 12. Dr. Norris even insisted on me to give a good review because patients were giving him a bad review. There are several reviews that are not true patients that came in his office, they are people that have worked for Dr. Norris. Dr. Norris has came into the doctors office grouchy and tired from hanging out at the bar drinking. There were times he would be passed out in his recliner in his office when patients were in the office. The girl training me and the other new girl quits on Dr. Norris and me and the the girl weren't fully trained. Dr. Norris was so rude and frustrated because she quits and lashed out at me and the new girl because things weren't getting done. Dr. Norris decides to hire a girl back that has walked out and quit on him 3 times. First day she comes in she's 30 minutes late and late everyday pretty much since she was hired back. She's a licensed MA and was hired back to train me and the other new girl. Her 3rd day back she comes in saying she was out all night and felt like she was still drunk. She mentioned about how she goes out drinking at bars with Dr. Norris and bragged about how she cussed him out and quit on him 3 times. Dr. Norris started to pick at me over mistakes that I made on stuff I haven't been trained I that were made the week when it was just me and him running the office. I seen 18 patients in one day and at least 12 the other days working by myself. He tells me 8/31 that I could have off 9/1 since the office has been slow on seeing patients. I get a phone call from the MA he hired back that has quit on him and goes out drinking and shows up to work late and tells me that her and Dr. Norris decided to let me go. She said that I was still in my probation period and that it wasn't working out. This isn't where I needed to work in the first place. Dr. Norris is a rude man and does not know how to speak to his patients and he talks crazy about them as soon as they walk out. He belittles his employees and hires people like me that have no experience and made to do things that he knows they have never done or went to school for. This was probably a blessing leaving a place like this. Just be aware of this office. I just wanted to share this experience because I didn't deserve to be treated the way this man treated me or anyone that has dealt with him.

Saw Dr. Achin Sharma here last month for flu sumptoms. He was friendly & assessed me quickly. He…read moreoffered things I could do at home to ease my severe upper respiratory distress:cough,nasal drainage,facial edema. Seemed to be general flu signs,for which no curative help effective now. He took extra time to suggest general life style habits ,beneficial to me . He gave me a steroid injection & scrips for cough suppressant & pain relief. I gave whatever crud I had to my wife. She was not appreciative. I worried about her recovery,but we were over this in about 2weeks. His treatment seemed right on ,to me. I was grateful for the easy, walk-in,quick care & the clinic was close by.The price was right too. Could not get the same at an all day ER.!

This isn't like any other doctor's office I have ever been to! And that's the absolutely beautiful…read morepart it is a calm serene environment that takes out the nervousness often associated with going to the doctor. The eastern and western medical treatments offered in one place is set up to provide absolutely amazing seamless care. The Doctors as a couple have so much knowledge and take the time to explain treatment and options under their care. They have changed my life significantly in just about one month, I can't wait for my next appointment!! WISH I COULD GIVE TEN STARS!!

What an amazing experience. The staff, including the doctors, made eye contact and didn't rush me…read more They all listened. I felt confident in my diagnosis and treatment. The facility is spa like and you instantly start feeling better after wrapping up in the terrycloth robe and sitting in the heated recliner in a cozy, well appointed exam room. Far from sterile in style but very clean and organized. The whole experience was well organized. We were buzzed in the door, checked in at the desk and immediately whisked away to our exam room. Upon exiting, there was another patient checking out so we waited in a posh cubby for very few minutes before we were out the door. So happy to find this hometown medical team and get out of the big medicine machine. So sick of being just a number.

The wait time here is absolutely ludicrous. Waited over 2 hours and had numerous people who came in…read moreafter us be called back before us meanwhile we were forced to sit in pain for 2+ hours in uncomfortable chairs. Would never recommend coming here if you're in any discomfort. There's barely any people here at all either and the wait is astronomical. Ladies up front were nice though but I think they all forgot about us. EDIT TO ADD : It took 2 hours and 40 minutes to finally be seen and this was only after we finally came up to them to ask what the hold up was after yet ANOTHER person who came in over an hour after us was called back before us. They forgot about us entirely and we were sitting in front of the front desk.

Wait time was ridiculous. Arrived at 1:50 pm and was advised that attending nurse / physician had…read morejust left for lunch (surely you have more cover than just one nurse / physician). Eventually was taken back at 3:35 pm. Care was good, but front of house communication was exceptionally weak. Wake up Baptist - you need to recognize that the patient is always first. Best to avoid this location unless absolutely necessary.

I've been here a few times and have had very good service each time. The CNAs actually know what…read morethey are doing and generally the staff is much more personal than other minor meds. You can also use this group as your PCP and on some insurance plans due to their PCP status you pay the Dr visit copay instead of the larger minor med copay.

Accidentally called this place twice when looking for another alternative for going to the hospital…read moreto get an IV drip. I am severely dehydrated, in pain, and exhausted from the stomach virus I have and I needed a quick solution. As y'all know Germantown hospitals almost always require 6 hours in the waiting room so I was calling many urgent cares. The second time I called this place (on accident) the person on the phone said "Um you've already called here you're gonna have to go to the hospital nobody is going to give you fluids." In the meanest tone of voice then they hung up on me. Thanks a lot for the help as*hole I'm clearly miserable and seeking a solution. Just don't go here. They need to be run out of business so we can have a more effective place to go when we need help.

Very easy to book online. I was able to do a pre arrival completion of items so I wouldn't need to…read moredo so upon arrival, which was appreciated. I was the only person present waiting for service at my arrival. I was quickly checked in and was called to to the back in less than 5mins. Vital completed and the doctor was in the room in less than 5mins to complete my testing. I would definitely use this location again as the I really had a good experience.

I went for pain in the right leg and it being swollen. The nurse practitioner knew what she was…read moredealing with and the best treatment. Everything was great! Thank you

I am pretty sure that my review will be controversial, with some, because I know that there are so…read moremany unfortunate and even tragic experiences at hospitals. Trust me I intimately understand this more than many because I was a Navy Corpsman, paramedic, nurse and ER specialist, plus my wife is a medical technologist and naturopathic doctor who has over 4 decades in hospitals, and that life experience coupled with a couple of personal hospital stays and losing my brother and father to cancer, my mother and both my in-laws to heart attacks are among a plethora of other unfortunate experiences over the years. Indeed I am acutely familiar with the good, bad and ugly of hospitals, enough said. For the last 100 years, Methodist Le Bonheur Healthcare been serving been providing patient-centered care in our community and region.Their services include Behavioral Health, Cancer Care, Cardiology, Diabetes & Endocrinology, Ear, Nose & Throat, Emergency Medicine, Employee Assistance Program, Hospice Care, Imaging & Diagnostic Services, Neurology & Neurosurgery, Orthopedics, Primary Care, Transplant, Weight Management & Wellness, Wone's Health and they have a good Emergency Department. Having shared all that I am very happy with my last experience at Germantown Methodist. The staff in the ER were amazing. ECG, CT, MRI And blood work with a Dr exam in about an hour. Whoa! Two of my family members and I have each had to spend one or more nights as inpatients at this hospital and on each of our stays I am very satisfied with the performance of the entire staff from the highly-skilled, sometimes overworked nursing staff to the housekeeping and transport staff and I couldn't leave out the fast and furious lab folks, they have always been very fast and reliable. I actually know one of the lab techs and was able to communicate with him directly, on 2 occasions for a family member, so that was really very helpful on a personal level but I promise I never abused a personal connection for my own care nor did I ask for special treatment, really. Please note: This shining endorsement of the hospital and it's staff absolutely does NOT extend to the physicians, most of them are not hospital staff and can range from sharp to competent and from dull to incompetent and they all get there individual reviews/judgements apart from the hospital. Enough said Bottom line: I have had experiences at every local hospital and this one has the best all-around patient care.

Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !