I rarely write reviews, as I rarely get service so good or so bad that its worth my time to go…read moreonline and comment about it. For places like this, word of mouth is big and I generally stick to that. But I am making an exception here after being completely screwed over for the last time and being at my wits end. Really, I'm more upset that my guys are getting screwed, not me.
If you are looking for a place to stop in and get a pair of 5.11s or some such off the rack item, TurnOut is fine (little falls, don't ever bother with JC, they are a whole other animal and such a disaster they can't even get the in stock stuff right).
I have been on the job 21 years, dealing with turnout for about 15. Got so fed up with the Jersey City location, I started going to Little Falls a while back (maybe 6-7yrs ago) because I heard they were "a little better." In all that time, through 2 promotions and a bunch of changes to duty, dress, and ceremonial uniforms, I have NEVER had an order handled without delays and mistakes. Every time, without fail, something was delayed and had to be fixed. In one case, I had to bring a dress jacket back FOUR TIMES because they couldn't get it right. Not only did they not make any attempt to make things right (not even a store credit for all that hastle and wasted time for the multiple extra trips), they had the nerve to try to charge me for fixing the mistakes. I said nothing, and I didn't take to the internet - until now.
I was trying to get a gift for my squad - very simple embroidery on a few jackets right off their own racks. I went to little falls after JC didnt have the logo I needed (of course, why would JC have a common logo used by a JC agency?) but after waiting 20 minutes (you can expect long waits for even the simplest thing any time you go to either of these locations) I was assured that Little Falls did in fact have it. I went to little falls in person, purchased the jackets, paid for everything after being assured that they had the logo (which I physically showed to the sales staff) and could "DEFINITELY" have the work done within 2 weeks (before Christmas, as I made it clear these were a gift and time was of the essence). I was told that if there were any issues at all I would be contacted immediately, but the job should be done in about a week, 2 max. I called after 2 weeks and after getting the run around for 15mins over the phone, was told "it should be done some time this week." Now, being concerned about the time line, I made it clear that I was assured delivery by a certain date and reminded them this was a gift I didn't want "some time this week" to turn into some time next week - I was put on hold (again) and told "your order is next on the rack to be embroidered." That was a Monday; I called to follow up again on Thurs (hoping to pick up today, as they were to be given FRIDAY!) and after getting the run around again was told, "Sorry, we don't have that logo" - no work has been started let alone done, no chance anything can be done by tomorrow, we'll refund your money if you want. Thats it, as if that makes anything better - Im left with no gift for my guys the day before I was to deliver, and can't even get my money back for 3-5 business days. The worst part about this isn't that someone made a mistake (I've come to expect that, which is why I give Barney style instructions and hound them with follow up calls, which obviously made no difference); its not even the astronomical level of incompetence and even dishonesty; the worst part is that nobody ever takes accountability. "I didn't do it, its not MY fault" is all you will ever get from anyone here, and thats why it will never change. And that is why I will never go back and anyone on the job should never trust these clowns with your hard earned money or your sacred uniforms.
TLDR: If you go here, you need to accept that deadlines will not be met, you need to expect that mistakes will be made every time (inspect your items when you pick them up), and never count on them in a pinch.