Does not maintain equipment they had jump ropes stolen so they just stopped providing them it is so crowded that the facility is comparable to gyms that cost half as much it's a nice gym but definitely not even close to worth the price. If you don't have a problem spending money this is the gym for you and will be very happy here but if you don't have a LOT of extra spending money there are lot of better options. read more

The place is nice just do not come Hungry it is not good food and overpriced so beware but it rest is cool just don't come hungry

So disappointed that they think a 12 year old child should have full access to the gym and get charged the same price as an adult. My 12 year old would not be allowed to wander around that gym by herself nor use most of the equipment. Too young!!! read more

The Membership Support folks do NOT return phone calls. Very, very disappointed in their Customer Service. They have a lot going for them but their Customer Service stinks!! read more

This review is for the yoga program at Lifetime, for I do not partake in most of the other activities the gym has to offer. The yoga program offers a wide variety of yoga styles from hot vinyasa flow to a yoga sculpt which incorporates weights into the practice. Kristin, Andrea, Renee and Leah are the instructors I have had the most experience with, but all of the girls are extremely knowledgeable of the physical and spiritual aspects of yoga. They are warm and very welcoming to anyone who is new to the practice and make it challenging to those who are more seasoned. The classes are also fun and light. I find myself even smiling while in the most challenging pose! Oh! i cannot forget that the instructors also host many workshops and special yoga classes. The reason I did not give them five stars is because I often have to arrive 30-45 minutes early to ensure myself a spot. The gym does offer many classes a day but I feel the space is just to small to accommodate all who want to take these classes with the wonderful instuctors! read more

AVOID THIS CLUB! Awful customer service! I have been a loyal member for over 5 years at this club. My grandmother suffered a fall, brain bleed and subsequent stroke last winter, and I was one of two people caring for her as she needed 24 hour assistance. Needless to say, I had no time to work out for a while (I also have two children and a job). I called to put my membership on hold, and was told I needed a DR's NOTE from my grandmothers doctor stating I was a primary caregiver. SERIOUSLY??! Two phone calls later, Patrick agreed to put it on hold as a courtesy. He sent an email confirming my hold status, but did not mention I needed to reply to the email. So, they continued to charge the full rate of $90. I called and AGAIN was told I needed a Dr's note as "proof" of caregiver status (even after providing the email from Patrick from months before). MORE TIME WASTED getting the run around from the club, then corporate. Therefore, I have now CANCELLED my membership and they refuse to refund the difference between the $10 "hold" fee and $90 membership that was charged the past few months (after Patrick's confirmation email), unless I get a doctors note. Who would make something like this up?? I was treated as though I was fabricating the situation by Monica in membership, as well as corporate. I am truly shocked at how horribly my loyal patronage was rewarded for simply trying to put my membership on hold until she no longer needs care. Please take your money and put it towards another club that will work with you when you are in crisis, because this club definitely will not! read more

Great gym not packed and alot of room so when it is busy it is still very open.

Highly unhappy with how they treat customers-they only care about $$. Sadly it is reflected in everything they do. We will no longer be members and also will not participate in swim team due to swim coaches leaving for the exact reason we are -they care about bottom line nothing else!! read more

I would give negative stars if I could. I moved away and forgot to cancel my membership so I wrote a letter to the gym in September. Since then they have charged me EVERY month. I've tried to get in touch with customer service representatives but no one seems to be helping me. This is unacceptable. Over the past 4 months I have been charged nearly $400 and no one can seem to explain to me why my account has not been cancelled. read more

This is the best club you'll ever go to. Hugh selection of equipment, all new and clean. They're always cleaning. The personal trainers are the very best and will work with you no matter what your level is. Friendly staff always ready to answer questions. Highly recommend. read more

I recently started here and have absolutely loved it. Everyone is extremely friendly, the equipment is great and I would highly, highly recommend working with Alli, especially if you are hesitant about signing up. read more

I reached out to the club because I was looking for a particular type of class which my local clubs stopped offering. Lifetime offered this class one day a week, according to their schedule. I had over a dozen emails back-and-forth with Dakota and Ryan over the course of almost a month, and made it crystal clear that that was the one and only reason I was going to travel half an hour away to try their class and see their club. We had to reschedule once, and then I finally drag myself there on a Sunday morning for a clearly nailed down appointment with Ryan. When I show up, he's not there, no one working there has the foggiest idea why I am there, they have me lock my stuff up in the locker room and then take me to try to find this class that they have no idea about. That's when we discover the class is canceled. They couldn't have let me know? Idiots. read more

Despicable business practices. Gave my teenage daughter the run around when she tried to cancel her membership. Stretched it out just to make a couple more bucks. Lifetime is the length of the contract! read more

Absolutely love this place. I enjoy all of the classes they have to offer and the amazing pools! Sometimes I don't even feel like I'm going to the gym when I am here. Definitely a facility you must check out if you are in the area. read more

It is a beautiful facility, hands down. Yoga classes, cardio machines, and weights were all great. Pilates was overpriced to the point that I would go somewhere else for this, which worked fine for me. My issue with Lifetime, and the reason I cancelled, is simply because everyone was always trying to sell me something. When I workout, I have headphones in and trainers would literally come to me, signal to take them out, and give me their sales pitch. The funniest part of this is that I already had a trainer, and I am a size two. I don't know, it was Justine a used car dealership in the end. read more

Love this place. Like a second home. Very clean have tons of extra work out equipment. And lots of activities for the kids to do

I am a member of this Club and -- for the most part -- I find it to be an absolutely wonderful place. I joined for the pools -- which are awesome! I have been very impressed with the friendliness of the staff -- until today. I intentionally use the pool during non-open swim times because I do not enjoy a bunch of screaming, splashing children. However, at Lifetime Fitness you have to also avoid Swim Lesson time -- which is supposed to end at noon. The Manager of the Aquatic Program ROUTINELY ignores these posted times, often having multiple children taking lessons until well after 1pm. Today, he had four children, two new employees and himself in one of the lanes which is set up for lane swimming. When I asked him about it, he was EXTREMELY rude and told me to leave if I didn't like the splashing. I replied that I would file a complaint, to which he replied "That's fine, I'm in charge of Aquatics so don't expect anything to be done about it." I was completely taken aback by his nasty attitude, because the majority of the help at this facility are extremely nice and bend over backwards to be accommodating. This "Manager of the Aquatic Program" really needs an attitude adjustment or maybe just to be relocated to the Parker facility on the other side of Denver. The really pathetic thing about this treatment, was that a lane was set up for the children in the middle of the pool, which was empty and which he refused to use. Meanwhile, the lap pool was fool and SERIOUS adults were waiting for the lane that he insisted on monopolizing. It really was the most unprofessional behavior I have ever encountered at a Health Club Facility. read more

This rating is more geared towards the management of this particular facility. My membership states I can bring 1 guest per month. no problem. now the management has posted a form at their front desk stating I can't bring a guest during my 6am work out. no reasons why, the person at the desk just pointed to the letter that says this and no exception. I politely asked if we could have an exception for this day since I had a guest with me at 6am and the rude front attendant simply said no and ignored me. At no point was I communicated to in advance that my membership was changing to include this new 6am rule. additionally, to not allow for an exception, but rather have your own member and their guest turn away a work out is really disappointing, including the poor customer service. I asked to speak to a manger, he simply gave me a card and ignored me. Customer Service should pay, it should never cost you. I'm contacting their corp office because this rule just infringed upon my agreement rendering the benefit of bringing a guest useless because I work out at 6am. read more

I commute for now to work in this area and since my office is so close by I wanted to check this location. Honestly this was much more friendly, clean, professional, diverse, ironically cheaper and efficient than the one in Colorado Springs. Fernando was Awesome and for once I didn't feel rushed (I was on my lunch break), didn't feel pressured into upgrading so that I could access multiple lifetime locations here and elsewhere (he got me a better deal than the pushy salesman at Colorado Springs for multiple locations) and it was so refreshing that he took the time to look up what would be most cost effective for what I wanted (I'm military and used to be a member in AZ). I totally appreciated the professionalism of everyone at this facility which was what I experienced in AZ and why I came back to Lifetime (they don't have them in LA, but other gyms here are gross), this gym's staff are Amazing!!! When I walked in my first experience was incredibly different from the horrible ones in Colorado Springs-specifically the staff acknowledged, warmly greeted, and were attentive as they should be for this higher end gym(this is why I pay a premium price)!!! Omg they actually asked if I wanted a free salon visit too which was amazing-never ever did anyone in the springs ever offer any assistance, they always are in their own little world (hello your whole job is customer service and providing knowledgeable, helpful service). It was so shocking to finally meet people who you could tell genuinely enjoyed their job and wanted to give you the information that you were asking for (case in point the activity desk here actually knew what classes/events and where/how to join. This is huge because in the springs the lady I've had to deal with sucked-she complained about things irrelevant to what I was inquiring about, didn't know her job/couldn't be bothered to check the computer in front of her for up to date information or use said computer to set up the activities I wanted). Cleanliness is huge and so are the free toiletries this location has/provides- is this just a better area and customer service focus here? I loved that surprise because I had those same little luxuries in AZ and this is huge if you forget something and you're on your lunch break getting in a workout before heading back to the office!! Every part of this place was immaculately clean that I saw, the pool didn't hurt my eyes- I think they actually pay attention to the PH here, the sauna and steam room were super clean and didn't have a weird funk like the ones in the springs, showers were so clean and big, water pressure was finally decent, there was a friggin ledge which was so useful for putting all my toiletries on and didn't have to worry about them falling off of the little shelf thing. Locker rooms were so clean and the blow dryers here also had the hair attachments!!! Again it's the little things that truly make a huge difference between meh customer service and incredible experiences with a brand/company. I didn't this location. I definitely will be back and have recommended this place to co workers read more

I have been looking at Lifetime Fitness to see if I want to become a member. I have attended some awesome classes like Mixed Combat which is a kick booty boxing class taught by a pro named Chance (he hurt me), zumba taught by Paul and Hot Vinyasa yoga taught by, get this name for a yoga instructor, Matt. The pool is fantabulous for the kiddos and I got incredible customer service from the group exercise coordinator, Meredith. She really cared enough about my workout needs to call me and suggest some classes I would like. They even have a cafe with delish salads like the Tuscan chicken with sundried tomatoes, red peppers and feta cheese. The only reason this is a 4 and not a 5 is because they body tested me and told me I was 18 percent body fat. This should have made me thrilled, but I know for a fact this couldn't be accurate! I wish it was! The also really were trying to push their protein products and bash any other that isn't theirs. read more

This is a nice gym but my husband and I joined solely to swim laps. In the summer it isn't too difficult to get a lane because the outdoor lap pool is open. After Labor Day (which is too early if you ask me, we have had like six days that were 85 degrees since then) they close the outdoor lap lanes, leaving five indoor lap lanes. However, they have swim classes every single weekday night from 5:00-7:45pm. The policy is to always leave two lanes open for members who want to swim laps, but two lanes is NOT enough for all of the swimmers to compete for. We waited 25 mins last night and the two guys in the only available lap lanes weren't even CLOSE to finishing. We left. My problems are: Why do the swim teams have to be scheduled at PRIME time for people who actually work, and, why do they have to be EVERY night? I think we will cancel our membership and join 24HR Fitness in Broomfield. The lap lanes are always open and they don't have swim teams. read more

I've been a member since this gym opened. Until today, I have been happy with it and recommended it to many people. Unfortunately, after more than 2 years, I finally had a reason to call and request a bit of assistance and it made me painfully aware that their customer service is lousy (actually, it probably isn't even fair to say they have customer service...I now suspect that is reserved only for prospective members). I took my kids swimming there earlier tonight and near the end, I had a very cranky 1 year old on my hands. In my rush to get showered, dressed and out the door, I left two swimsuits and a shower bag on the sink (which included my daughter's custom-made ear plugs). I realized my stupid mistake about 1.5 hours later when I was cleaning out the gym bag at home. To begin with, it took me over 15 minutes of of calling and working my way through the automated phone system to actually speak to a live person. The first 3 calls I made (no matter which number I selected) routed me to the Activities Desk - which a message told me was closed on Sundays. Finally, my diligence paid off and I reached a live person. I explained that I left a couple items in the women's locker room an hour earlier and was promptly interrupted with the statement that their policy is not to discuss lost and found items over the phone. I was then told that I would need to come in to see if the items were still there. Seriously?!?! I have a 1 year old and 4 year old that were in bed and I had to have a neighbor come over to stay with them so I could drive back there to retrieve my stuff (which I had hoped to just have them hold on to for me until the next day). What a joke. We have a family membership that includes 2 kids, we have the kids in swim lessons and the 4 year plans to attend summer camp, we've also spent quite a bit on trainers, spa appointments, products at the spa, etc., etc. You'd think that after spending that much money, they could spend the 2 to 3 minutes it would have taken to walk to the locker room, pick up the items I would have described in detail at the exact spot I provided and hold on to them for less than 24 hours. Apparently, that goes against their policy. Of course, on a Sunday night, there wasn't anyone with any authority working when I got there (and retrieved my items in the exact spot I left them) so I left a message for the GM to call me tomorrow and tell me why I shouldn't cancel my membership. So, the place is quite nice but just know that you don't get what you pay for if you ever have the unfortunate need to ask them for help. read more