Do not use budget placed reservations online 23 hours before move called and said they could not…read moreaccommodate everything I ordered

Upon arriving, I was told there was no truck available for me. They told me I should have received…read morea phone call the day before but I did not. (as if thats enough notice anyhow). After several minutes was told they found one, but had broken mirror. The attendant told me "you got lucky". mm..no I think THEY did. Waited in line forever, had the girl behind counter, take people coming in ahead of me. Not sure what that was all about. Wont ever use again.

26-ft truck was ready, very clean, when I arrived. Ms. Kelly made the process very easy and…read moreefficient and helped get a dolly as well. 5/5, would definitely rent from them again!

My SO and I recently rented a truck from this location for a long distance move. The office was…read moregreat about teaching us how to drive the truck before we took it off the lot. Unfortunately the truck broke down at a truckstop in the middle of nowhere in Alabama. It wouldn't start after refueling. We called roadside assistance and they had us check a few diagnostic items then told us that someone would be out within an hour. We had major doubts given that we were literally in the middle of nowhere. No more than 45 minutes later a diesel truck mechanic showed up. He crawled under the truck, worked on it for about 30 minutes, started it a few times, then told us we were good to go. It turns out that the starter had gotten stuck in the flywheel. Even though the truck broke down I'm still giving them 4 stars because their customer service and roadside assistance was great. I would feel confident renting again.

These guys are great. We have dealt with them twice and they were the best. Super friendly and…read morehelpful. They put us in contact with some great guys that helped us unload our rental truck. We couldn't be more happy with them.

Excellent professional service from Matt at the Uhaul on 4211 Mobile Highway! I needed a truck on…read morethe spot and he delivered. Whatever requests I had he honored and worked with me. I will be coming back to Matt for my rental truck needs every time! Greg Hoffmann

The store opens at 7am but waiting till almost 8am for an employee to even be inside the store…read morehelping customers.

I rented a one way Penske truck for a 370 mile trip with the drop off at this location in Foley,…read moreAl. It was the best rental experience I had ever had... I was too sick and had to work, so I couldn't unload my truck in time for the scheduled drop off time. Due to this, I called the 800 number and they gave me until the next business day (2 days later) for free! This was because the drop off location was not open. However, this location changed their hours and called to let me know. The owner did his best to accommodate my situation and I returned it a day late and paid $0.79 tax only...virtually nothing...even offered a storage unit at a discount when I told him how I was moving into a smaller place. I will continue to only do business with this establishment and let everyone I know that they are the best I have ever dealt with.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I never write reviews, but Larry was the nicest, most helpful person I have encountered in a VERY…read morelong time. He recommended a more cost-effective way to move and took the time to get it all coordinated. 10/10 recommend!

Larry took care of us from our move in Pensacola. He is so kind and welcoming, full of energy…read more Check this uhaul location out :)

Very unprofessional! ZERO communication! Don't waste your time nor money! I spent $80 on an Uber…read morefor nothing!! Employee told me "he meant to call me". Blamed everyone else but himself!!! In addition I am supposably a plus one member... I'm only applying one star bc it makes me!

My wife's company reserved her a truck 2 days ago. We arrived at the rental location and do not…read morehave a truck for her. Now my wife's company and us are scrambling around trying to find her another another vehicle. Unacceptable

Great service and awesome staff! Driving across the country isn't the easiest but Penske made it a…read moregood experience. The return was super easy at the Fort Walton Beach location and the staff very understanding. Will definitely go with Penske for now on.

We made an online reservation to reserve a 26' truck one way, picking up from Fort Walton Beach…read more(Dealer 325421) on January 24, 2020 and dropping off in Lawrenceville, GA (Dealer 300454). We picked up the truck as planned on January 24 at approximately 4:15 p.m. We took the truck to the first location and proceeded to load the truck. The next day (Saturday Jan 25), we attempted to head out to Atlanta and discovered that the truck wouldn't start. We called roadside assistance and they sent someone out to look at the truck at approximately 4:00 p.m. Roadside assistance indicated that the starter was dead. At approximately 6:00 p.m. we called Budget Truck to determine whether or not they had another truck we could swap out with as we needed to be in Atlanta ASAP. We called roadside assistance and was on hold for 74 minutes at which time a very rude supervisor named John R. came to the phone and told us that he could only speak to the person on the contract and that regardless, it wasn't his problem and there was nothing they could do as they needed approval from Budget Truck. We made another call to Budget Truck at approximately 8:00 p.m. at which time we were told that they were closed and that we would not be able to speak to anyone until Sunday Morning (Jan 26). Sunday Morning, At approximately 10:00 a.m., we were notified that there were no available trucks, therefore the moving truck that we rented would be TOWED from Fort Walton Beach, FL to Atlanta, GA (approx. 350 miles). The tow truck arrived and we proceeded to Atlanta at approximately 1:00 p.m. We arrived in Atlanta at approximately 8:00 p.m. (24 hours past our due arrival time). Due to the inoperable truck rental, the tow truck driver told us that he would have to drop the rental truck in the front of the house, we would need to unloaded the truck without being able to move the truck and then we would need to call Budget to come tow the inoperable truck. We unloaded the truck on Monday, Jan 27 and called Budget to come get the truck. We notified Budget that we had 2 additional storage locations in which we needed an operable truck to finish moving our household items. They brought us a different truck so that we could complete our move, however a move that should have taken 1 day, ended up taking 5 days. We called Budget customer service on Friday, January 31 to voice our concerns regarding this chaotic experience and was told that someone would call us within 72 hours. We received the below email and returned a call to Budget Truck on Monday, Feb 3. We spoke to Jason and he notified us at that time that our credit card had been charged an additional $426.76 on Feb 3, due to additional days being charged! He indicated that he would be able to refund the additional days as he saw in the notes that roadside assistance did not notify the receiving location the roadside delay. He also indicated that he could refund $90 of our original rental fee for any inconvenience your company may have caused. This is totally unacceptable!! As stated before, what was supposed to be a one day move with people waiting in Atlanta to help move our household goods, turned into a 5 day fiasco with myself and my son being the only people available to move due to your company not having a back up plan for mechanical issues. In my experience, engine starters do not just stop working all of a sudden. This leads me to believe that your vehicles are not maintained properly. In addition, I have read subsequent reviews that indicate that Budget Truck does not inspect their vehicles prior to renting. I understand that mechanical issues happen from time to time, however there should always be a back up plan in place for these situations. There should always be a swap out vehicle available so as not to inconvenience the customer as well as provide excellent customer service.

Be aware of this business! They will use enough gas to make the gauge read below full to call you…read moreback out hoping you don't come so they can charge you the $35. Had to drive 45 minutes one way back there to put 2.7 gallons of gas in the truck to avoid the charge. Be aware!!!

Were in town visiting the folk's new house, needed a quick truck rental to help get rid of their…read moremoving creates and such. Used the app to book fully on line, think like an Airbnb of truck rental, were in and out quick. Return was just as painless with a convenient key drop. Never saw or talked to a single person, fully automated