Spoke with Josh. One of the best and well prepared customer service representatives I have ever dealt with. This is a very stressful time not only for the patient but also for the family. He assisted me with all the paperwork that was needed and was very patient in doing so. So big Kudos to John. Thanks so much read more

I work at a medical facility and a patient was scheduled to be picked up at 9:15 am. The patient was in a wheelchair and elderly, we called several times because no one came to pick them up. The patient was not picked up until 11:30 am. They didn't seen to care about the care of the patient at all. I would not reccomend using this service at all. read more

We booked a ride and prepaid and was told the pick up time frame was 10:00am-1:00pm. As 1pm approached I called to see what was going on. I was told they're running behind and pick up would be 2. Received a text pick up is 2:34. At 3:49 I called and they said they were dropping off a patient at the same facility and picking up my Mom. She was finally on her way at 4:17. There was zero communication unless I called for an update. I had an aide waiting for my mom since 3pm...who pays for that since they texted eta is 2:34? So disappointed and don't recommend. I asked for a partial refund and we'll see if they get back to me. It's three days later and manager never responded to me. Don't use! read more

We were extremely satisfied with this transport company. Edison, the driver, was extremely pleasant and very careful with my friend who is in a wheelchair and needed to be taken down some steps to be lifted into the van. She was secured in her wheelchair prior to leaving the house and was safely secured in the van. I was happy that I could ride with her. Our ride home was scheduled for 12:00 but her exam ran later than expected, and Edison waited until we were ready to go home. We would use this company again. read more

I was extremely satisfied with this service which I used to transport my father from a rehab facility back to his home. The driver, William, was very pleasant and patient with my father, and was so much more helpful getting my father into the home than his job required, and so helpful with the wheelchair transport. I would absolutely use them again if needed, the service was exceptional. read more

Life Ride is completely unreliable. In case you need this timeline to see for yourself : 1. They were scheduled in advance to be at CC at 7am to pick up my mom and they got there at 7:32am for a scheduled surgery my mom had that morning. 2. The driver, to my surprise was the same driver who took my mother into oncoming traffic last Friday 1/3. 3. When they dropped off my mom at 8:10am, the surgery center asked them how much lead time they need for a call to pick her up after surgery and the driver said 1 hour. 4. After my mom's surgery the nurse called Life Ride at 12:30pm to pick her up. 6. No one called to say they would be late. So the nurse here called again at 2:30 and they said they would be here at 3pm. 7. At 3:15 pm the nurse called life ride again and they told them they were about 21 minutes out. 7. At 3:40 pm the nurse called again to see where they were and they were 17 minutes out. Sorry but this is completely irresponsible and unacceptable. Do they only have 1 van?! read more

I would recommend for people on wheelchair. They are late sometimes. But care and quality are excellent. They pick me up on time for my appointment but on way back home I have to wait long to get ride home. I like Liferide. I wouldn't be able to survive for my appointments. read more

The most incompetent medical transport company ever. They show up whenever they feel like not caring about the patient and where and when they have to be. EDIT: I'm in a medical rehab facility and it's a month later(March 3, 2025) and they used this lousy company once again. I was supposed to be picked up 2 hours ago and here I still sit. I am Type 1 Diabetic and need food but the owners doesn't care about their patients. Horrible. Reporting to the State read more

I needed a basic ride back home from a colonoscopy, and they did a good job. They arrived within 15 mins of the requested pickup time, driver was courteous, and got me home safe. The hospital staff (Morristown Medical Center) also seemed familiar with this transport service. I did reserve the ride several months in advance, prepaid, and gave a pickup time that turned out to be quite accurate--so maybe that helped with on-time performance. Services like this are appreciated, because not everyone may have a ride available, and our medical care is important! read more

The level of care and quality offered here is unmatched in any other medical transport service. The incredible EMTs are highly commendable, making it an excellent option for your loved ones. read more

Life Ride - Ambulance unit. - Transportation Near Me - Livingston, New Jersey

These guys are the WORST service providers you will ever find Please do yourselves a favor and find someone else They made me wait for hours TWICE when I have booked them And they just say there is nothing we can do without even apologizing read more

Rides with this company were arranged by a rehab hospital I was at. This company was never on time for pickup. I have waited over two hours for them to show up after doctor appointments. They are always apologetic but that doesn't change the fact that the service is horrible. I'd recommend find another company for your transport needs. read more

Worst company ever had a scheduled return ride for 12:15 it is now2:45 and still waiting.

Car number 106 was driving on 4/23/25 around 7:35pm in the Millburn and Livingston, NJ area. Leaving the Short Hills mall, the scary driver honked people for no reason at a light when cars were turning right. Then, the scary one started changing lanes several times without signaling. Very dangerous and unprofessional for driving a medical vehicle. Even if he may be frustrated at things in his own life, he shouldn't take it out on the road. read more

Very Incompetant-WORST EVER! Instead of scheduling me for 1:00 pm they scheduled it for 1:00 am and no one showed up. Alfter I called they arrived a half an hour late. The girl who arrived sat in the van and after yelling for her to help she got out of the van, lit a cigarette and started talking on her phone. No help, didn't care and very very incompetant. Will never us again read more

Worst ambulance service on the planet. Did not buckle in the patient. They use clueless drivers who can't speak English and have no idea where they are going. I called a few times to complain but always got put on hold. The owners have no respect for human life. If I could rate them below dogshit that would be a compliment to this joke of a company.​ read more

If I could do no stars, that is what they deserve! This place is a joke! They leave their patients in the office for hours and when you call they tell you that your ride will arrive in 15 minutes, and still leave them sitting for hours!!! These patients need medication and are on oxygen and NO ONE CARES!!!!! DO NOT USE THIS SERVICE!!!!!!! read more

Sent a driver with a "bad back" to assist a client who was over 100 yrs old and in a wheelchair... I had used them probably 20 times for the exact same trip Client missed appointment. Used to recommend them but clearly will not anymore. Gave me 40 refund on a 200 trip. HORRIBLE Customer Service read more

Unfortunately I have had several incidents with this particular medical transportation company. They really don't care about the quality of service they provide. The issue today is only one of the many reasons that I am leaving this review. I had an appointment to have a tooth extracted @ 11:30. My ride was scheduled to pick me up at 10:45 am. At 11:00 I call to find out what time they would be arriving and I received a text message as I was calling telling me that they would be 10-15 minutes late. I returned inside my place because I was waiting outside for them because when they come to pick me up they knock and aggravate my dogs. They still had not arrived by 11:25 so I called again and actually spoke to a representative. I was told that the driver was not going to arrive to get me for another half an hour, causing me to miss my appointment. Leaving me in pain for an additional three days because the next available appointment is not until Friday. This is the first time I have had issues with pick up. Last Thursday I was taken to an appointment and never picked up. Fortunately that appointment was close enough that I could get home however it was not safe because I am a wheelchair user and there are no sidewalks to get to the doctor's office and I had to ride on a very busy road to reach the sidewalk during rush hour. I had another incident where I was left at the Cancer Center after radiation and chemotherapy for 3 hours and 45 minutes and had to call a family who was working quite far at the time to come pick me up. Life Ride is a third party provider so I don't really have any choice if they are sent to provide me transportation but I have requested to never to use them again. These are just some of the worst experience I have had with the company, there are more. I would not recommend anyone who has a choice to use the company. read more

Terrible service. We waited after same day surgery for over an hour that was promised in 20 minutes. My FIL was in terrible pain, he should not have been put in this position. I should have researched more. The customer Service supervisors were supposed to respond to multiple calls, they did not. BBB Business Profile for Life Tech In Medical Transportation 70 South Orange Avenue Livingston, NJ 07093 Visit Website (551) 225-0080 Customer Reviews 1/5 starsAverage of 1 Customer Reviews Customer Complaints 4 complaints closed in last 3 years 2 complaints closed in last 12 months BBB Rating & Accreditation F BBB rating read more

My 99-year-old cousin was at rehab and upon discharge, life ride was contracted for a wheelchair pick up to take her home, up 10 stairs and into the home. We were given a 3-hour window, which the company did not show up for nor did they call regarding being late. They were called numerous times! Apparently, they only have 1 person that can do this type of pickup and overbooked him! 3 hours after our window of time, Reggie arrived (who was wonderful - hence the star for him)! He was on his way home when he got the call to pick her up?! How could you book a pick-up without notifying a driver? How does a company stay in business that lacks communication skills and the ability to schedule -- I don't know? I do know that I will not be using or recommending them, and I don't believe the rehab facility will be either! I've called twice to talk to Life Ride management without a return call to make amends! read more

This company has dispatchers that are complete idiots especially Vanessa. Her answer to arrival is always 25 mins. One day she tells me 16 mins for the driver whichnthe driver was in Clolster NJ and my pick up is North Haledon NJ. That is 40 mins away. Last Saturday the dtiver was on time only problem was Marcus took the wrong patient and left me at the dialysis center. Then when I complained to him he stated he would unload me out of the van and leave me there, not very good customer service. On the most part other than Marcus and Jennifer ( never on time always in the phone or playing with her hair thedriversare good. You ask for a manager to call you never get a call back. If you are looking for a wheelchair medical transport try a different one. I don't understand how they got so many good reviews when dispatch lies too their customers. If I could leave no stars would for the dispatchers I would. Just stay away you'll be better off calling a different company read more

One of the worst Ambulance services. They have forgotten to properly buckle patients into the Ambulance resulting in injury and the employees till has his job. Even after being told this was NOT his first nor the 2nd incident qith the negligent driver. Another time they forgot patients on oxygen at dialysis returning to the facility with NO oxygen left. Liferide does NOT care about patient care. read more

This is one of the worse companies I have ever dealt with. Patients wait extended period of time for rides. You call them and no answer. They lied about ETA times over and over again. read more

Transportation for a crucial post surgical follow up was arranged at least a week ahead of time for my father at a physical rehab facility. His condition is precarious and this appointment is urgently important as there are complications from the surgery. The driver not only arrived more than an hour late for the pickup, but then refused to take him because there wasn't sufficient ROOM IN THE VEHICLE FOR HIM!! He missed his appointment and had to reschedule after months of waiting for surgery and while now continuing to be delirious weeks later likely due to a worsening infection that should have been addressed this morning along with removal of catheter that is now also overdue and a further risk of worsening the problem. If he does even worse clinically because of missing this appointment or gets septic overnight, there will be a lawsuit. read more

Do not use this service if you need to get to a medical appointment! My 93-year-old mother had a doctor appointment to have a cast removed. Life Ride completely failed to show up - not even bothering to call or text. After I made many many phone calls to find out what was going on, they admitted that they often double and triple book appointments, which means they are often unable to show up on time. My mother missed her doctor's appointment to get her cast removed, and she now has to suffer for two more weeks, which is the next time she could get an appointment to remove the cast. This is unconscionable. Don't use this service! read more

Didn't perform as contracted. Supposed to send 2 people to assist patient out of home in wheelchair, sent one. Didn't pick up as contracted and we needed to transport individual home ourselves in a car. Mind you this was some that couldn't walk or stand. 2nd driver shows at our home 3 hours after pick up was supposed to take place, to help driver, that didn't show, to help get patient in the house, TOO LATE! Now, refusing to refund any of the charges. Don't use this company! Update: Refunded half of the charge after we placed total charge in dispute with CC company. No calls nor explanation as to what happened. Again, DO NOT USE THIS COMPANY, they are not dependable. read more

I wouldn't even give one star but I had to in order to post this comment. I wouldn't recommend using this transport agency. The driver was over 2 hours late, causing my mothers chemotherapy treatment to be delayed. When calling customer service, each time they said 15 minutes. They gave me the run around. Finally the 3 rd time I called they said it would be another 1 hour. Not to mention the call center, poor connection, I heard every other caller beside the person I was talking to on the phone. Desperate to get my mom to her life saving treatment, I had to wait. I will never use again. Zero stars and 2 thumbs down for this place! read more

This is my 2nd time using Life Ride. I cant say enough about the excellent service. From the online quote and reservation, always pleasure and caring driver, clean van and safe driving. I followed the van to the doctor appointment. I used them for my 97 year old Mom and she feels so safe and comfortable. They were on time and waited for us to be done my Mom's appointment for the return drive back to assisted living facility. The peace of mind from this service is priceless. Thank you!!! read more

Life Ride - Van lift for the wheelchair - Transportation Near Me - Livingston, New Jersey

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They had me late for my appointment while sitting in the parking lot of my complex not doing there job and cause my surgery to be pushed back because of these idiots I curse these asses out this is the price I paid because they was sitting in the parking lot doing nothing they did this ion purpose. Don't put people health in danger cause you want to be lazy and not take people to there appointment on time not at 11 am when I'm 25 minutes away read more

HORRIBLE SERVICE. Patient was left waiting in my office for over an HOUR past his appointment time! We called several times and were told the driver was "on his way." Absolutely unacceptable when we work with patients who are highly susceptible to developing severe COVID symptoms. Lack of care and concern for wellbeing of patrons. read more

If I could give this 0 stars, I would. I personally did not ever use this service, but I saw something that I thought others should know about "Life Ride" while driving today. I was driving on the Garden State Parkway South, when I switched lanes from the left to the middle (I was passing someone) and I looked behind me to a van tailgating me. I thought to myself, wow this person really has somewhere to be because I was already doing almost 75 mph to pass. When I finally switched lanes, the van zoomed passed me, accelerating to at least 90 mph. This was a time when I wished a State Trooper was hiding in the bushes somewhere. The van finally caught up to another car in the left lane and was tailgating them for the remainder of my drive down the parkway. I was appalled when I notice it was a "Life Ride" van. A company that prides themselves on medically transporting individuals with disabilities and wheelchair users. A company who's website states "The Safety of our Customers is our #1 Priority" and that there are Trained and Certified Drivers. I'm unsure if there was a customer in the vehicle with the driver, but I was disgusted by this persons driving. This is MEDICAL TRANSPORTATION, they should be driving more carefully. Just thought I would bring this to others attention before requesting to use this service. I wouldn't want any of my loved ones that are wheelchair bound being in the car with a driver that is driving 90 mph down the parkway. Oh and the van number was #24, and the incident took place this morning (3/12/2019) at approximately 8:30 a.m headed southbound on the GSP. The picture taken, I had to speed up to 85-90 mph to capture the van number and license plate. Shame on you "Life Ride", for priding yourself with safety, and having one of your "certified and trained drivers" driving a speed that could seriously injure those around them. read more

Life Ride - Life Ride van #24 speeding in the left lane on Garden State Parkway South. - Transportation Near Me - Livingston, New Jersey

The driver (Marcus) arrived early and was professional and gave us the assurance we needed to take our mother to her doctors appointment. It was an easy round trip and extremely professional and immaculate. I would continue using and continue to recommend as there aren't a lot of great options out there. read more

Consistently late picking up my dad from dialysis, I don't mean 20 mins late either, more like an hour to 2 hours. My dad is at a rehabilitation center, this jacked up company is whom they've decided to use. The rehabilitation center has agreed to pick up my dad when we let them know Life Ride is late AGAIN. their motto, we always get you there on time, but they don't mention they'll leave you sitting for HOURS waiting to be picked up. I've to complain several times, they're always apologetic but the late pick ups do not change. I even called again yesterday to confirm they're running on time, she said absolutely, annnnnd they still showed up and hour late for pick up. read more

We had the best support and service from several people at Life Ride and will be forever grateful for them making scheduling a long ride/trip for a surgery follow-up from a subacute facility. Transportation is always a stressful experience when scheduling and when we don't know if/when we'll be picked up or have the return ride. Life Ride took care of us and reassured us especially after our second follow-up appointment. read more

we were moving my mother from a memory care facility to a nursing home about a 25 mile ride we - booked life rude because my mother is a diabetic, is incontinent and has late stage dementia. The ride was due to come at 11 AM at 11:09 AM I called ti see where driver was - they told me they would be 25 more minutes. I had already moved my mother down to the lobby and she was waiting impatiently. Having the ride come 35 minutes late was not acceptable because my mother is a diabetic and needs insulin on a schedule and to eat. I called them back 10 minutes later and told them I was going to cancel the ride because I had to get my mother to the nursing home. They charged us the full amount of $236 and after spending over an hour on the phone only gave me a credit of $23. Do not use these people ! read more

The worst. The first time I used them, the driver wasn't sure where he was going. The second time, they were 2 hours late for a pick up. We had to ride with another customer so they could make up time. The driver was very professional but Dispatch screwed everything up. Another company that outsources a vital part of their business overseas. Never again. read more

Horrible service. I booked a ride for my mom to go to a doctor's appointment and the day of the appointment the ambulette never arrived. I called them to find out where the ambulette was and they had no record of me booking the trip. I was asked for a confirmation number, which I have never received when I booked other trips. The person who answered the phone was clueless and not helpful. My elderly mother missed her doctor's appointment. It's unfortunate that this company is so horrible. If anyone has any recommendations for another ambulette service in Jersey City please let me know. read more

Since this site will not allow you to proceed without a rating I was forced to give them one star. I hired this company for my sons wedding recently to transport 2 adult wheelchair bound relatives from hotel to wedding. The venue was 15 minutes from the hotel. I spoke to reps from life ride 4 times that morning to confirm address and pick up time. The scheduled pick up time was 4:15 for a 5:00 wedding and the trip was 15 minutes at most. The van did not arrive , multiple calls were made and they finally arrived at 5:30 and dropped off the passengers at 6:00. My two sisters missed my sons wedding. I have called every day since to speak with someone in charge regarding this and what compensation they will make for their breach of contract. Always promised a call, never received one. As we are a family of medical and legal professionals I will be proceeding with a lawsuit. They are unreliable at best. If you use them make sure everything is documented. I have multiple documentations, both paper trails and time stamped video. Since this service is hard to find they count on people overlooking these incidents. We all deserve the service we pay for. read more

Life Ride has been a life saver for my family. I stumbled across their company while searching for medical transport to get my recently wheelchair-bound mother to/from my wedding. I called a number of other companies as well and Life Ride was by far the cheapest so we decided to give them a try and were very happy. Since the first trip back in October we have used them at least five more times (doctor's appts, holiday shopping, an early family Christmas dinner) and are still loving the service. The vans are all brand new, clean and ride well (we've used other transport through Medicaid and there is a very noticeable difference). The drivers we have had were all pleasant and very accommodating to my mother. I have and will continue to recommend Life Ride to other families in similar situations. read more