I set a first appt. at Old Towne Dentist after reading reviews for Dr. Houpt, which were very good…read more After being seated in the dental chair I heard Dr. Houpt was part time retiring and I would be seeing Dr. Redgate whom I had no background check or reviews. I thought I Would see Dr. Houpt and thought he was the only dentist there. I continued with the first appointment with a laundry list of recommended work for my 71 year old teeth including replacing old fillings etc. In the world or unlimited funds and time maybe that would be a good plan. I was going to wait to see the cost associated with the proposed plan which I have yet to receive. The purpose of my visit was to get a quote for bonding for chipped front teeth, nothing else was bothering me. I was also interested in the cost of veneers. When I got home I checked online what I could and learned Dr. Redgate had excellent school history for Dentristy, apparently worked as a dentist in the military and the only history I could find of dentistry in general public was in CA in 2021, changing offices in 2023 and now at Old Towne Dental in WA.. I certainly cannot know if there is more history with general public - this is what I could find online. I would love to see real patient reviews both from California and Washington. While serving as a Dentist in the military is relevant, serving as a Dentist to the general public is also important. I think the skill set would have differences, but I am not a dentist. I am someone who has seen many dentists over 70 years, some bad, some good, some excellent. It is hard to know until the work is done and then it is what it is. Therefore - public reviews from prior patients are important to me. I wish it was easier to select a dentist. I wish Old Towne Dental and its associates great success and many good reviews.

I had a dental emergency yesterday and the practice endeavored to treat me within a day. The…read moreservice was excellent, professional and greatly appreciated. Thank you. I highly recommend this practice.

Totally pleased with my results. Aftercare terrific. Pleasant atmosphere. Friendly folk.read more

When I started at this clinic in Silverdale WA, in June of 2023, I had not checked for their Better…read moreBusiness Bureau rating. That was my first and biggest error. When it came to my new bridge, it was painful during the numerous times it was adjusted. It never fit properly. Becoming more and more frustrated, I asked that the amount for the bridge be transferred to another clinic. This was approved and then rescinded. I asked that Care Credit refund that portion so I could go to another dental service. This was also denied. The end of this debacle dental happened in March of 2026 after I had saved enough money to obtain a new bridge. So for nearly 3 yrs. I was unable to chew my food. Be aware that the 100% guarantee is false advertising.

Scott and his staff are unfailingly professional and friendly. They greet you by name with a big…read moresmile when you walk in. Scott has a great bedside manner and does great work. When I started coming here if you years ago, I hadn't been to the dentist in 15 years. Scott was able to start filling my cavities and stop the degeneration that was taking place. I just finished another visit and nothing is getting worse, which is impressive considering many years of not getting Dental Care. Scott's hygenists are great at their jobs as well. The office is a relaxing environment with beautiful views. I'd give 10 stars if I could! My wife and I moved to Tacoma but we will continue to come back to Silverdale to see Dr Scott!

I got laid off from my job and had to move back home to a different state. After having no contact…read morewith them for several months, they sent me a bill for 2 no show appointment, keep in mind they never called/email/text me to confirm I was going to attend these appointments. How are they going to charge me for appointments I wasn't even able to attend when I communicate to the staff months before that was I no longer able show up to these appointments. It's a shame that they prioritize making money over patients.

I found this office through word-of-mouth on social media--tons of great reviews and personal…read morerecommendations. Scheduled my initial appointment on their website, which I thought was incredibly convenient. I was also able to complete ALL of my initial paperwork online so I didn't have to do any when I came in for my first visit. So, initial impressions on appointment day (today). This location is fantastic--super central being in The Trails. I parked at 8:45am and there was still plenty of parking, although the parking spaces in The Trails can be a little challenging if you drive a large vehicle like I do. Once in the clinic, the guy at the front desk was super friendly and got me checked in quickly. Sat down and waited maybe 10 or 15 minutes before being called back. The waiting room was very clean, as was every hallway/room I saw and went into for the duration of my visit. I will say--the atmosphere is a bit sterile. It's kind of cold in there with natural daylight cool lighting. I do wish they would warm it up a bit. Everyone I came across was very nice, including Dr. Chen, who I scheduled my appointment with. She was so nice answering all of my questions, checking in frequently to be sure I was comfortable, and that I understood everything she was doing in my mouth during the appointment. I felt like I came out knowing more about my teeth and how to better care for them than I have when visiting other dentists, which I love. After my appointment was over, a care coordinator, Jen, came in to book some future appointments and go over expected charges for the dental care I needed. She did a very thorough job explaining all charges, what insurance would cover and what they wouldn't, and ensured I clearly understood all of the financial details. I was thoroughly impressed that Dr. Chen was actually able to knock out half of the work I needed as soon as Jen was done explaining everything. She was very quick and thorough, and I found the charges to be very fair and clear. I was charged exactly what they said they'd charge, and they did not charge until I fully understood what I was paying for. Emphasizing that again because other reviews have complained about a lack of bill transparency. I didn't experience that at all. By the time I left, about two hours after I arrived, the parking lot was packed and I was so thankful I didn't have a later appointment. Overall, I am VERY happy with this clinic. Everyone was kind, charges were fair and clear, and Dr. Chen was awesome. I have to go back for a second session of work in one week and I'm actually excited. I'll definitely recommend this clinic to others.

I've always had positive experiences with Silverdale Dentistry in the past, which makes today's…read morevisit especially disappointing. I was asked to arrive at 1:45 PM for a 2:00 PM appointment, but I wasn't called in until after 2:20 PM. When I approached the receptionist to ask about the delay, I was told, "It is not in my control"--a response that felt dismissive rather than empathetic. What made the situation worse was the doctor's reaction when it was clear I was frustrated. Instead of acknowledging the issue, I was told, "If you would like to go someplace else..." I found that to be both unprofessional and off-putting. Everyone has off days, but a little courtesy and communication would have gone a long way

A nice dental office! Needed to find a new dentist and this office returned my call within an hour!…read moreCheck in was quick, was immediately taken back to an exam room, things were explained as we went through the visit. X-rays were super quick and painless! Normally the cardboard bites into areas of my mouth but not this time! Dr came in and did his check up, explained things for future visit and then the actual cleaning and buffing came..again quick professional and painless. Will keep this office and will recommend to friends and family as needed.

They told me an old crown was problematic and should be replaced. I had NO problems with it up to…read morethis point but took their advice. From the moment he removed the old crown it was painful. Said it would be fine when the permanent crown was on, it wasn't! After a month or so of pain said I needed a root canal so had one done through the crown. Didn't help. After another month of pain back to the endodontist and he re-did the root canal. During which he said he saw a crack in the tooth. Now, after all of this time and trouble there's a crack! Now looking at extraction, implant, and a new crown that ins. won't pay for because they only pay for one per tooth and that was already done. I'm looking at $7000. out of pocket! What a nightmare!!

My hygienist is very thorough and let's me know what she is doing, why it is important, and…read moreencourages me to ask questions throughout the cleaning, so I can improve my dental hygiene after I leave the office! The front desk staff are very friendly and professional, too! And as usual, Dr. Beck is a marvelous and caring dentist! Thank You!

Their websites states they do emergency dentistry. My wife called to setup an emergency visit for…read moresevere pain and was told they aren't taking emergency patients but could see her in 2 weeks to a month.

Very professional staff. my family enjoys all our visits!…read moreKeep up the good work! Great location and the Doc is wonderful.

The staff here is so kind and makes my experience pleasant. I take my mom into here and she always…read morefeels comfortable and cared for!

I have been with my dental hygienist since I was a kid and would follow her anywhere! Overall great…read morestaff!!! 100% recommend Dr. Pollard if you are in Kitsap.

Used to be great dental services. In part they still are: however, now they seem too over-booked…read moreeven for long-term customers, and they won't pick up the phone to reschedule you due to their decisions to close office and want customer to call them to reschedule and they send conflicting messages. It seems like service is not as great.

My daughter had to get a filling done by Dr Olson Smith and she was incredible. My daughter was…read morescared and Dr Olson Smith took her time to comfort her and wait until she was ready to proceed with the procedure. Overall staff is incredibly welcoming and kind.

Had a regular cleaning. Everyone was nice and friendly. They took very good care of me, and I'm not…read morea big fan of dental offices.