What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.

Rudest bloodwork lab . I dont know who helped my mom but im so bloody angry the fact theway that…read moreperson treated my mom just half an hour ago . My mom does not understand nor speak English well , very limited. And i guess the person who was helping her was annoyed and took it out on her during the blood work after getting her information. My mom was telling me that blood was running down on her arm , and someone else saw and had to rebandage for her . 10/10 im not coming back to this location .

Zero professionalism. Asking loudly when people are born, asking loudly "is your urine ready". One…read morepoor guy came in and explained he had a standing order for a test, and the whole team argued with him in front of everyone only to find out he was right. One person even said "this documentation is confusing everyone". While getting checked in myself, one girl behind the desk was talking about how she wanted to get Botox, her colleague talking about how excited they are to graduate. Some people are coming to these testing centres waiting for critical lab results, this is not the place to be behaving this way as professionals. It is terrible.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I've been to this location at least 3-4 times in the last 6-8 months for my standing order thyroid…read moreblood test (yes it sucks to have to be poked every 6 weeks). Upon entering you lineup with your carecard to check-in and then sit until your name and a corresponding room is announced. Save time by booking your appointment online ahead of time although be sure to let them know if you've arrived early like I did today (appointment was 1:20pm but I was able to be there just before noon). I prefer this location over many of the others in the vicinity.

My family doctor gave me a pink sheet to call and ask if I'm eligible to do breast screening, so I…read morecalled this company and this lady called Debbie received my call. During the whole conversation, she is not in a patient tone in explaining to me if I'm eligible to do it even I have already claimed my situation at the beginning that my sister have diagnosed with breast cancer, and during the call, she says there are few requirement in order to meet for doing the breast screening and she said first is the close relative such as mom, sister have diagnosed with breast cancer (which I have already mentioned), and she said I need to provide proof to that, and when I asked her what I need to bring to proof, she says, "well, I don't have the same gene as you, how do I know about your family history?" I was shocked at that moment! Firstly, this is a place for providing medical services, I didn't expect that the receptionists here are lack of sense of humor! I'm calling in to seek for medical info due to the reason that my family member got cancer and see if I'm eligible to do breast screening even if I'm under 40. Of cause I know you don't have the same gene as me! I was not expecting to receive very good service from a medical service authority, but respect and a sense of humor are a must as you're providing professional services and you're representing your company! As a medical service receptionist, do you think it's appropriate to say these kinds of things to a person when her sister is already diagnosed with cancer? I have never been treated by a medical service receptionist in such a mean way. To be honest, I think it is a must to have phone recording system for this company so then they can check back on the calls when there's any issues and complaints as the receptionists here are not acting professional enough to their patients or customers. After all, she told me I can come to the office to have the screening service done (in a better tone), which is the answer to my original question! Then why you have to treat people in such a mean way at the beginning before providing me the answer to my question?

They're all up in your face up front with early COVID regulations (for which I'm grateful for)…read more Mask, mandatory temperature check (daytime, but not at night), screening questions, mandatory hand sanitizing upon entering. 5/5 However The receptionist was wearing a latex thumb, which I'm allergic to. Why are you still wearing latex? Next...I'm here to get a pelvic ultrasound. It's like my zillionth, so nothing surprising (if you've never had one, prepare to hold an extreme amount of pee in for external exam, THEN they'll ask you to go pee, then they do an internal exam). My biggest concern: they're up yer arse entering with masks & hand sanitizing, but the bathrooms have no paper towels, no sanitizer...so you're expected to pee in a cup, then wash your hands in a public (germy) bathroom, then physically turn off taps, blow dryer ONLY (so more germy wind), then open the door with your bare hands!!! And no hand sanitizing stations in between (please), or hand towels in the loo. PLEASE either install paper towels in the bathroom OR hand sanitizer stations just outside. OMG why nothing to protect me?????? Especially after the drastic front-of-house stringency!!??!! I'm absolutely shocked at the disparage between front of house vs back of house (washrooms). (You're required to empty your bladder for a pelvic ultrasound, and they also collect urine samples, so washroom use is required). Add to this: I've had many pelvic ultrasounds, my tech was friendly but frankly hurt me soooo much, I'm still bleeding. Maybe she saw something I need to know about, but otherwise she tore me to pieces! In all my 20+ years, I've never.... Front of house: 5/5, back of house 0/5 (gross bathroom situations, tech made me bleed, room bin was overflowing & I couldn't dispose of my drapes & Kleenex properly, got ultrasound goop on my pants & panties, oh...did I mentioned she tore me to pieces???) I wanted to contact them directly, but that's not an option. Edit: I've updated my grading because the staff were very friendly, and they have extended hours, which helps out those of us who work daytime hours). There's free street parking in front and side streets.

The wait times are unexcusable. When you have to wait two months for a simple blood test. The viper…read moreAmericans who own the company have stripped the staff down to a skeleton crew who work like slugs. They have no support, yet the Capitalist owners keep making their next quarter. That is all the Americans Care about. Maybe a Lab should be buzzing with nurses and patients moving through daily. When exam rooms are empty and not enough nurses are employed priorities are way off. This monopoly is hurting Canadians.

This location is very combenient from public transit users bus #20, #41 #R4…read more As I wanted to come by on weekend early morning, I had booked three weeks ago. Remember they accept only appointment now. Once you got room #, it's so quick. There are 6 separate rooms and all rooms running efficiently.

I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

Care quality is poor here. My daughter went for an ultrasound and the technician was so rude…read more Questioned why she was there, told her the diagnosis that the Dr was investigating wasn't possible (even though she has a documented history) and took less than 5 min to the exam which is significantly less time than previous scans. The report our dr got was 4 lines and didn't even list the area in question. Technicians are not suppose to question or judge the patient or the Dr. Will not waste our time going back here. Dr was made aware as to not encourage patients to choose this location. You are putting your health at risk with poor quality care.

Don't do your mammogram and breast biopsy here ladies, save your self, I had the most terrible…read moreexperience here, unprofessional, incompasionate and misleading, they will mislead you to put biopsy marker inside you even u can say no, not compassionate, I regretted doing mammogram. So traumatic and depressing especially in the wrong hands , ladies save yourself.....o star

Rude staff was on time for my appointment and they still chose to be rude and unfriendly I was…read morereally surprised .

Terrible staff. Unfriendly and cold. The staff won't allow us in when we were late by 3 minutes to…read moreour appointment. This is hard to swallow. They should consider to rehire anyone that really cares. Definitely not the staff on shift during 3-4pm shift on September 11, 2023.

My husband and I decided to do a full body scan as a preventative measure. The reason being some…read moretests or medical consultations are delayed in our healthcare system in Canada, Booking an appointment was easy. Medical history is done online prior to your appointment. The facility has two MRI machines. A full body scan takes about 45mins. There are small private change rooms complete with phone chargers. Copies of results can be furnished to your family doctor if you wish. You can also request for a digital copy in a USB. Highly recommend.

My last visit was at their old location on W Broadway, so I was happy to see their new location…read morewas a lot easier to get to via transit. The waiting area is large and bright. There is a fancy coffee machine that brews various types of coffee, a selection of tea, apples, various individually packaged snacks - granola bars, kettle corn, trail mix, etc. Once inside, you are placed in an individual waiting room where you change and put on a set of Prenuvo scrubs. There is a tray for valuables, and charging cord for your cell phone (which I really appreciated) I did the full body scan last time, and it was pretty uncomfortable to lie there for that long. They've upgraded now - it feels like a bed now. I was so comfortable during my scan, I actually fell asleep. They also have this headset type thing that you can watch Netflix or YouTube on. Customer service is pretty good and quick to respond to any questions. Booking process is fast and easy, albeit due to the popularity, you may have to book quite far in advance.