I found Rachel from Life Change Therapy Now after switching jobs and having my health insurance provider changed. I was sad to leave my old therapist, but happy about this wonderful life change. We left on good terms with the office. A coworker, with the same health insurance provider, suggested I give LCTN a call and so I did! Rachel is no longer a part of this office. I liked her, however, but I can't blame her for moving on with her life from this elementary, disorganized, and unempathetic office.
At first, I was very clear about my needs. As a daughter of refugee parents and as a first generation immigrant, my problems were very specific to this. I made this very clear in my intake interview and while they did their best to hear me, I can tell they did not understand that growing up as a first generation immigrant is not the same as having issues with immigration. I emphasized this several times. If you browse their Meet The Team page, it is very apparent why they are not educated about the difference in the difference, no matter how hard I emphasized that immigration was my issue. There is not much diversity in this team to help the needs of POC or those who are children of immigrants. I understand it may be due to location of this office, this may be my fault but it is still good to note if you are of minority background to avoid this place.
I messaged this office to notify them of my illness (flu) with over 24hr notice from my appointment date and they refused to refund me the no-show cancellation. They said this is due to the fact this was my second time having a no-show (the first was due to my therapist switching hours and my appointment got changed around). I was disappointed by the lack of communication, understanding, and empathy for my being sick. If fact, their appointment reminder came AFTER I had cancelled my appointment. Absolutely unprofessional. BOTH this incident and the incident on not understanding the difference between having immigration concerns verses growing up in a refugee household were both handled by the same person--Zoe. So maybe other staff could be more helpful and empathetic, but I have not had that experience.
Their emails that are sent to your inbox are full of very amateur and unsettling clip-art-esque images that have their worded updates in it. I do strongly wish they would spend time working on their client care than to draw up an email that is just so ugly and unappealing to read. In addition, their online portal is absolutely abysmal. It is not user friendly.
As the coworker who had recommended me this office also needed to leave due to being underwhelmed with her service, she was then sent a satisfaction survey to complete. I did not because I upfront told them I was unhappy with my service. Therefore, please take any testimonial on their website with several grains of salt. read more