I came to them to repair an inguinal hernia in my lower abdominal wall that had quickly progressed into the size of a soft ball. I first spoke to Gregory who is very much the face of the clinic and just a genuinely a really caring guy, and that becomes apparent within the first 2 minutes of speaking with him. Not only did he get my information to move forward, but he took the time to talk to me, to get to know me better and to make sure that any question or concern I had was answered.
For me Greg was the guy who got things done. Within 3 days of calling him to set an appointment Greg had cleared me for surgery that same weekend, had facilitated our insurance paperwork, spoke with the clinical specialists to get me in to surgery as quickly as they possibly could and was there at any time if I had a question. Every member of the staff contacted me to field questions, to advise me on what needed to happen, and really focused their efforts on just taking all the anxiety and stresses of dealing with the coming surgery away from me and made sure they handled everything.
While this particular incident didn't directly involve me, I believe it speaks to their nature and to the high regard that they hold for their practice. I was sitting in the waiting room filling out the paperwork needed prior to my surgery. A couple whom I had shared the waiting room with was also there for a surgical procedure, and when they arrived Gregory came out to greet them and sat in the waiting room with us all. (He is very much the face of the clinic and the facilitator behind the scenes.) Greg knew every patient and his wife by name, he knew the patients father, and I could tell by the conversation they were having that Greg also knew a great deal about the man's father on a level that would have suggested they had known each other for a good deal of time. When I asked how long they had known each other I was surprised to hear that they had only recently met. Gregory had known the man's father from a previous procedure a few months ago, and had remembered every detail the father had told him. So, it wasn't that Greg had been a family friend, but that he had committed their conversation to memory because he genuinely cared.
My procedure went forward without issue, and I was home again that same night and able to rest and recover in the comfort of my own home. The next morning, I didn't just get a follow up phone call from their front office. Gregory, Jenny the Head Nurse, Dr. Sedrak, and the anesthesiologist all called to check on me multiple times over the course of 5 days. If I did have a question or if I needed anything they were there to answer it. In fact, on the second day of recovery I had contacted Jenny with a question and she let me know that Dr. Sedrak was in surgery at that moment and that she'd let him know to call me back as soon as he came out. Within probably 10 minutes I received a call from the anesthesiologist who Jenny had also called and asked to answer all my questions. After which Dr. Sedrak again took time in between surgeries to call me and ensure that every single question I had was answered as thoroughly as possible.
It's been 2 weeks since my surgery. I've healed incredibly fast and am able to walk without pain, there are no signs of my hernia protruding through my abdominal wall, and the scar is almost non visible. Still, even now they continue to text me and make sure I am doing well.
So, what sets them apart? It's simple; they genuinely care about the well-being of everyone they meet. For them, treatment is the most important aspect of their job. You're not just a patient, or a pay check, and they're not just there to treat you. They are there to give you your life back, and as a result they make the world a little better with every person they are able to help.
There is no better Doctor. There is no better team, than that of Dr. Sedrak and his staff at Life Back Medical. They don't just meet the standard of a great clinic, they set the standard. read more