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    In Focus Ophthalmic Plastic Surgery

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

    Services - In Focus Ophthalmic Plastic Surgery

    Eye surgery

    In Focus Ophthalmic Plastic Surgery Photos

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    5 years ago

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    Ask the Community - In Focus Ophthalmic Plastic Surgery

    Hello there, I would like some information on your Blepharoplasty Procedure? Do you charge a consultation fee?

    Thank you so much for your question. Yes we do charge a consultation fee. Please call our office at 833-333-7262 and we would be happy to explain more about our consultation process. We look forward to seeing you.

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    Steve T. Vu MD, FACS

    Steve T. Vu MD, FACS

    4.7
    (13 reviews)
    0.1 mi

    I was referred by my primary care physician to this office, when I called to make and appointment-…read moreI was met by a short tempered office manager named, Tracy. She asked me financial questions first, "will you be paying this cash or insurance." I said, insurance, and then immediately, Tracy, said "we don't do that procedure for that insurance." I was confused, and I'm thinking if my insurance approved this referral surely they should take it. She was huffing and puffing and scoffing trying to ask me questions I really didn't know. I remained cool and calm, and even thanked her for her "help." I was completely disappointed that a person with such a terrible customer service could be called "manager." There was a language barrier and she was completely frustrated and rude. Perhaps, I couldn't understand what she was trying to communicate. I could understand her words (they were not that broken) but she fell short of articulating her point. I went back to my PCP office to tell them they denied seeing me and please transfer the referral to someone else they told me they were within network. So I bravely called again and I was met with a frustrated attitude saying, "ma'am, we may be in network but our surgeon does not work on that procedure." I finally understood, what I'm being referred to is not his specialty. Which is weird because on his website he does indeed have an arm portfolio. Meaning he is taking on arm lifts. Unsure if their dishonesty is due to my insurance type which is discrimination, or just them not wanting to deal with the paperwork. Tracy, if you cannot find the words, I understand, take a moment, breathe and think of the words to communicate effectively instead of being rude to a potential cash paying customer/ patient. This has left a bitter taste in my mouth, so much, that I'd steer away from ever recommending this office or Dr. Vu. The manager isn't only rude but dishonest.

    Had nose surgery for a lot of extra skin from a medical problem,…read more Dr Vu has been amazing, his staff is also caring and patient. Dr Vu did a great job, on my 4rth week of healing my nose looks amazing, he is an excellent dr. The surgery went well, staff was caring I felt well taken care of. The office staff was amazing dealing with insurance. Very thankful and happy.

    Photos
    Mastopexy (Breast Lift) 4 months post-op.
    Mastopexy (Breast Lift) 4 months post-op.
    Mastopexy (Breast Lift) + Removal & Replacement of Breast Implants. 
7 months post-procedure.
    Mastopexy (Breast Lift) + Removal & Replacement of Breast Implants. 7 months post-procedure.
    Mastopexy (Breast Lift) + Removal & Replacement of Breast Implants. 
7 months post-procedure.

    See all

    Mastopexy (Breast Lift) + Removal & Replacement of Breast Implants. 7 months post-procedure.

    In Focus Ophthalmic Plastic Surgery - cosmeticsurgeons - Updated August 2026

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