1. Lien Agent

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San Diego, CA

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Lien Agent

5.0 (8 reviews)
Open • 9:00 am - 4:00 pm

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7 years ago

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6 years ago

I wish I knew about the Lien Agent years ago. They helped me receive title, and answered all of my questions.

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West Miramar Automotive & Transmission - This clown telling me he's the manager and he's a service consultant.

West Miramar Automotive & Transmission

(183 reviews)

Sorrento Valley, Miramar

Our 2009 Hyundai began experiencing ignition problems last year -- just wouldn't start rarely. The…read morefrequency increased slowly. The Hyundai dealer thought it was the ignition switch, and replaced it with a hefty bill. The car seemed to work fine so they thought they had fixed the problem. It was just the intermittant nature of the problem that fooled them and cost me a lot. A few weeks later, the ignition problem recurred and then more and more frequently till the car could not be started. I refused to take it back to the dealer and had it towed to West Automotive. They told me that I didn't need to accompany the car to their shop. They called me when it arrived and quickly diagnosed the problem as a starter motor failure, and told me that the pattern of increasing intermittent failure to start was typical of starter motor failure which any good auto mechanic should have known about. They had the starter in stock, replaced it, and i had the car back by the end of the day. Problem solved! Great job, great communication, transparent billing -- worth the price, which was very reasonable. --James S.

The front office service was atrocious and removed all trust I had going into this repair. I'm only…read moregiving the 2 stars instead of 1 because I'm assuming the mechanic did what was claimed, although no "after" pictures were provided - only "before" pictures. I went here as an AAA member and it is an AAA shop. With the radio show and all, I expected a higher than average cost but also a higher than average job. Not the case for me. I'll try to just state what happened and let the reader draw their own conclusions as to whether they want to go here or somewhere else. 4/28/26: The estimate called for a cabin filter replacement. I had to point out that my model of truck doesn't have one. After approving $4K of repairs, Brandon emailed me, "I will call you tomorrow when it is finished." However I never received any communication the next day (4/29) saying it was ready or delayed. I had to inquire the day after that (4/30).  4/30: "All the services are completed we have to smog the vehicle still my smog guy went to lunch so i am hoping to have it all set by 2or 3 this afternoon" 2:05 "...  my technician is setting up all the monitors, and the catalytic converter is taking a little while to set. There is nothing wrong with the cats but the monitor takes a drive cycle to set so it might be a little bit past three." 3:03 " ...it looks like we have to do what's called a coldstart. Everything on the vehicle must be under 100 degrees. Would it be ok if we kept it over night in order to perform the cold start in the morning? We should have the vehicle back to you no later than 10am  " 5/1 10:14 "We have finally set the monitors and the truck has been smogged." Brandon emailed me my address for confirmation before sending the shuttle, and I replied it was the correct address and repeated the address in my reply. "Perfect he will be there shortly!" I waited in front of my house and was surprised to get a call saying they were in front of my house waiting for me. I said they weren't and repeated my address. They were waiting at the wrong address despite all the address confirmations. The driver never apologized or mentioned it. The office never apologized or mentioned it.  I made the $4K payment and got in my truck to leave. I noticed my phone holder was broken and the piece that broke off was on the floorboard. Something I would have notice before. I also noticed the gas tank was near empty when it was near full when I dropped it off. I compared the mileage when I dropped it off to the current mileage and there was a difference of 135 miles. I went back into the office and asked about the mileage. Brandon then told me he drove it for the smog test. Brandon never mentioned that he drove the truck 135 miles nor did he ask permission beforehand. While the estimate had some "before" pictures of repairs needed, no "after" pictures were provided after the work was done.

Lien Agent - registrationservices - Updated October 2026

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