WOW. I do not have words to summarize how beyond helpful he was!!! He went above and beyond to save…read moreme every little dime that he could and tried to avoid me having to do unneeded/expensive work. I have been fighting a month+ long battle with my flood insurance agency and former agent. Everyone was doing behind the curtains stuff and never helped/even told me what was going on. He sat down with me and explained EVERYTHING to me and helped me understand what my former agent did wrong. He helped me organize my current insurance (not even through farmers) and helped me set up how to switch that over to farmers. In addition, he also saved me a tremendous amount of money by giving me names for land surveyors to do my elevation certificate. Seriously can't thank him enough for listening to my hell of a situation and really helping me understand what went wrong. He DEFINITELY knows his stuff! I would HIGHLY recommend him! Office staff was extremely nice too.

I left email with request. Received call within 24hrs. Everything taken care of efficiently.read more

Customer service is horrible! No vengan aquí! My father always pays for all six months every time…read more He paid cash and it looks like he only had insurance for one month. The person that was here and took the cash is no longer here. My dad is older and didn't check for receipt and pretty much scammed my father of 500.00 This place is shady as hell and I will be reporting this place to the California better business bureau. Don't came here to get bad service and scammed!

Liars! You would think with a name like Adriana's insurance it would be fairly cheap compared to…read morebig names like AAA. I was given a fairly good quote after disclosing an accident/everything and was given an appointment to sign papers. At that time I was given a completely different quote that was almost $20 a month more! Bottom line they were more expensive than AAA and Progressive! A complete waste of time! Don't bother with this hole in the wall place in Escondido!

Awesome service ! JoAnn took the time to explain my coverage and made sure that I received the…read morecorrect amount of insurance necessary to take care of all my future concerns. Her kindness and people skills are an asset to your company. I have 2 companies policy with her and will refer all of my business professionals to her. It's not just about selling a policy with her, it was about building a professional relationship and that's very impressive.

Awesome Lady to work with JoAnn is always available to assist with questions or concerns, I am…read moregrateful to know her. Professional patient and kind. She knows her stuff. Rebecca C.

Thank you, for the service of finger printing you provided me, very professional, I came in and got…read moretaken care of right away, great business.

The friendliest business owner! I came in for a finger print scan to send to the DRE for my Real…read moreEstate Application. She helped me from start to finish and even gave me some great insight tax deductions once I start my journey as an agent... what more can you ask for? Thanks again for your help! I'll gladly recommend this business to any future candidates.

Fast service, clean office, staff are pleasant. Passport photo fee is reasonable. Got it done…read moreless than 15 min.

Another frustrating experience with AAA. I went in to pay my daughter's vehicle registration, and…read moreeven though she's listed on my AAA account, they refused because my name isn't on the vehicle registration itself. Meanwhile, the DMV allows you to pay anyone's registration without an issue. At this point, AAA has turned multiple simple DMV-related transactions into unnecessary headaches. I'd recommend using a registration service or just going directly to the DMV instead.

Just want to give a big shout out to Pedro Mendoza he went out and about on getting me insurance I…read morefinally got my license back and no insurance wanted to cover me ...but there goes Pedro and got me insurance that same day beating everybody else's price ones again thank you so much Pedro for doing an amazing job and great customer service I highly recommend Pedro

Greg Cole was awesome today when he helped me with my insurance. Fast, efficient, & saved me money…read more If you need Auto insurance give Greg a call and he will take great care of you. Thanks again Greg for being awesome at your job. You made a usually drawn out process fast and easy. Thanks again.

The staff in this office are always very helpful to me. Alma and Joe have consistently provided me…read morewith exceptional service. Today I called with a few questions and I needed some support with my account and Nancy was super helpful!

We trusted Steve Beechs and his team with all our business--and got burned. They told us our…read morepaperwork was "processed," but corporate had received nothing because it was never sent. I had to call corporate myself to uncover the truth. Service tanked after Joe left. Under Alma, there was zero follow-through; she even told us it wasn't her job to follow up on claims or changes. When we asked for help from the owner, Steve was no better--curt, dismissive, and he hung up on my husband when he asked for clarification and turn times. Bottom line: rude to clients, misleading about status, and allergic to accountability. We won't be back, and having our last life insurance policy transferred to another agent. I wouldn't recommend them to anyone.

Alma did a very fanastic job she helped me lower down my cost and now I can affor car insurance and…read morethe payment she is very hard working person

DO NOT USE THIS AGENCY! I bought a new car in January of…read morethis year. Called freeway to obtain coverage. They quoted me $348 a month for 6 months! They told me "this is just the market right now" I just received a quote with Progressive for $94 bucks a month for the SAME COVERAGE! This place is a scam so Agents can collect more commission.

Aloha is super helpful with any questions we had to make sure my mom's house was insured with the…read moreright coverage. Kelly and the team always answer every question with such patience and knowledge and we always feel taken cared of. Thank you to the team!

These guys really make things difficult if you've had an accident. They require a claim loss report…read morethat takes a long time to request. I recommend not wasting your time. Other insurers, like Geico, can pull the information directly from nexislexis. Not sure why aloha west can't do that.

It's been over 4 months since i canceled my policy. And they are yet to refund me my $5731. It's…read moreFraudulent and stealing NOT to return someone's money in a timely manner! They it takes 24-48 hours to speak to a manager! That's ridiculous. And after 4 months I'm entitled to an over night check being sent to me. They took my money in one day! Why would it take over 4 months with a large company n in today's technology! Shame on them for Mistreating a disabled grieving widow! They show no empathy for what I'm going through. So I told them i would right to the home office, which I did. And I told them I would post on Yelp! I will never do business with a company with No Integrity!

I was involved in a car accident three months ago with someone who hit me from behind. I…read moreimmediately report a claim and long story short, progressive did not try to call the other party insurance until 2-3 weeks after the incident. My assigned agent kept saying that they are not picking up the phone so there's nothing he can do. I called the supervisor and managers and non of them got back to me until a month later. Everyone that I have spoken to seems really lazy about their job and kept passing me to someone else. So basically I just paid monthly for years and when I really needed them, they do not advocate for their clients and abandon me with the damages to my car that I have to deal with on my own even though it wasn't my fault. I am sharing what happened to me so people can be warned and not go through the struggle that I went through. DO NOT USE THIS INSURANCE!