FIRST - AND WORST - AND PROBABLY LAST - EXPERIENCE!
I placed an order through DoorDash, marking all but one item as "Refund this item" if item is unavailable. Upon receiving my order, I looked inside the bag to check all the items, though I hadn't received a phone call or notice that any were unavailable. I saw a label reading "Strawberry Spinach Mango Salad", but I didn't realize until I arrived back at my office that the label stated the item was unavailable. In its place, they substituted Crappy Coleslaw. Not even close to a fair trade. And not even coleslaw, more like make-your-own coleslaw. If I wanted a package of shredded cabbage, I could buy one at Ralphs. And it would be a small fraction of the price they charge here. Speaking of and considering the prices, one would think they would have the courtesy to contact the customer and let the customer decide on a substitution. I wasted 40 minutes of my lunch break driving there and back (Lieders opts out of DashPass, so delivery would have been a whopping $16 extra!) and ended up with no lunch for the day. Thanks for nothing!
So, trying to request a refund was impossible. DoorDash indicated the order was still In Progress, despite the store's claims that they had closed the order. But, not to miss the point, I marked the item as "Refund this item" if the item is unavailable. The store evidently ignored this instruction and claimed they cannot issue a refund on their end. Seriously? Other businesses have issued refunds without forcing me to contact DoorDash. So, then, what's the purpose of the Special Instructions to "Refund this item"? I believe they just don't want to issue refunds. They want to keep your money, so they substitute inferior quality items for unavailable ones, probably an effort to unload the unpopular items that remain on their shelves.
Going back-and-forth between live chat with DoorDash - insisting that the store needs to close the order before I can request a refund - and a simultaneous phone conversation with the business - insisting that they closed the order - became extremely aggravating, not to mention ridiculous.
Ironically, I was initially planning to order from a different - reliable - business but thought I would try something different. So much for that. I wish I had stuck with my original plan.
Additionally, this business offers certain items - I would have ordered today - only on one day of the entire year. Very disappointing. And, considering this experience, I wouldn't bother trying to order on that day, as I imagine the items I desire must sell out quickly if offered on only one day of the year.
As for the food, who cares? An experience like this leaves a bad taste in my mouth. And the Crappy Coleslaw - straight into the dumpster where it belongs, because it is GARBAGE. Needless to say, I will not be ordering from this business again anytime soon - or at all. read more