Dukhon Tax is unreliable and careless. They would stop responding to emails for months, even for…read moresimple admin questions like where to upload my documents. I wasted hours calling and following up, all the while stressing out about whether my taxes were going to be filed on time. Also, they barely made the tax filing deadline. They submitted my taxes past 9PM on the due date!! I never want to repeat that. If you're considering Dukhon, just ask yourself - can a guy who can't even answer his emails do taxes right?

Dimitry is a really impressive and informed advisor. I enjoyed working with him from 2020. However,…read moreover the past two years the service declined sharply and they do not seem to be able to manage work. I get no response from emails. Turnaround on documents takes MONTHS. There is no proactive project management. When I call there are different people every time. The two people who worked on my case have left and I have no clue what the status of my project is. It is not the kind of feeling you want about your taxes. Go elsewhere.

I would stay away. Doesn't even sit with the customer to file taxes(no private office) and leaves…read moreout so many important details. Then emails me back with someone else's income tax file. When I replied to the email to let them know that they have shared a wrong files, owner doesn't even recognize the mistake.

I was in a situation where I hadn't done my taxes and the deadline had passed. There were changes…read moreI needed to account for, for which I had no familiarity. I put it off and missed the deadline. I went to Reliable Tax Service and they were able to help me quickly and easily. I was embarrassed that I was submitting late but they were so kind and patient with me, and put me at ease right away and completed my taxes quickly. Prices were more than reasonable, and less than the chains. I will be going here from now on.

3rd Edit: Wow I never expected this much attention on someone who's not a client. You really spent…read more12 edits and spanning 4 days just to say I will never be a client. Don't worry I already said in my first edit that I will never have the pleasure of knowing your service. This should issue should have been closed a long time ago ending with my original review of your intake service call, but glad to know you're spending so much of your precious time disputing my yelp review. -------------------------------------------------------------------------------------------- 2nd Edit: I don't recall ever asking for a free 1 hour consultation. I simply asked if you guys could help me to which again a simple no would have sufficed because no matter how simple it was there would be no time, right? If there was no intention of taking on my case there wouldn't be need for you to clarify that you had a $350/hr fee and that you can't put other businesses on hold for me. Again there was no misunderstanding here, it was blatant disrespect in the crudest fashion. I'd understand if I caught you on a bad day, I'm a person too, but to keep justifying your tone and behavior is frankly insulting. I did reach out via chat first and received an immediate unavailable which prompted me that it might have been an answering bot and wanted to see if that was the case -------------------------------------------------------------------------------------------- Edit: I called in for an inquiry, if you are busy or I inquired too late you can simply say no sorry we are unable to take your case, which is perfectly acceptable. I did not appreciate the condescending tone of telling me if I had came to you guys earlier, completely unnecessary. Finally you do not have to appreciate my review but your business is viewed as a whole from start to finish and that includes the inquiry process. You might be the best at what you do but because of this experience I will never have the pleasure of knowing that service. Hope this helps. -------------------------------------------------------------------------------------------- Called in and had a pretty terrible time with the person on the phone. I was asking if they are able to help me with an individual tax filing, and was replied with "we are at capacity". Perfectly reasonable explanation so I said "oh okay so you guys are busy", to which the person on the phone said "well we'd need need to file an extension and the fees that are associated with that would have to be calculated afterwards..." I was confused why I'd need an extension since it's 2 weeks till the deadline still and got hit with "well we have 500 clients we're trying to get out the door and if you had came to us earlier..." how many people that their firm is trying to get out the door seems irrelevant to my inquiry. They also said "well we charge $350 an hour and I can't put my other clients on hold for an hour just for your case" So basically I'm not paying them enough to have the dedicate even 1 hour, and doesn't matter how much it is an hour if I agree to it then I should also get the same level of service as everyone else. But again if you don't have time that's totally understandable I told them that a simple "we don't have time" would have been an adequate response, and it still would have been perfectly reasonable but instead of just telling me a straight answer they kept trying to justify why they can't help me with my filing and how busy they are, and how many clients they have. All seems pretty irrelevant to what I was originally calling for, ultimately I got a "Well I'm just gonna say we don't have time and leave it at that.-------------------------------------------------------------------------------------------

I've worked with Water Street Associates the last few years and I can't recommend them enough. As a…read moresmall business owner taxes were starting to get too tedious for me to do on my own and I have been happy with having them take care of taxes for me. Michael and Didi were quick to clearly and politely respond to any questions I had regarding the tax process. If you are looking to have your taxes done correctly, in a timely manner, and reduce the stress of handling taxes on your own you should seek them out.

Worked with Cyndie and team for the first time this year and had an incredibly positive experience…read more They helped prepare taxes for me and my family, and everything was just smooth and easy. I shared some high level info over email, uploaded a bunch of documents, we emailed back and forth as questions came up, and they got everything prepared quickly. Totally hassle free. Everyone I interacted with was polite, responsive and helpful. Definitely going back to them every year and would recommend them to anyone needed tax help.

So I've done my own taxes with the help of CPA-in-a-Box for, well, ever. They were never more…read morecomplicated than a bank statement and some pay stubs, so I never worried about it until this year when I had exercised some stock options. I figured it would be pretty simple, but 18 hrs and a toner cartridge later, I could barely scrape together enough info to fill out my extension, which sucked since I really wanted my stimulus check sooner than later. Did I mention I was unemployed at the time? Tail between my legs, I headed for Cyndie based on some random yellow pages reviews. Even though I had attempted to do them myself *and* had made some incorrect assumptions *and* handed off a mass of jumbled printouts and random scribblings, she was very professional, fast, and super nice. She even caught a little handwritten memo I'd made to myself about an ancient savings account that I had forgotten to tell her about during our initial meeting. Hurrah for being thorough! I thought her fees were on par with other tax prep services (simple filing, renter, not self-employed, MA and federal ~ $160) and was totally worth it considering the time I'd already spent plus the extra fees for e-filing Turbo Tax or H&R Block would have stuck me with ( ~ $80 + HUGE UNCERTAINTY). Plus she answered all my additional questions for free, which other chain services don't do. Anyway, Cyndie really put my mind at ease. I got my refunds back within 2 weeks and my stimulus check came on time in the mail the other week as if I had never filed an extension. Awesome. I'm giving her a high-five next time I see her.

Returning client. Both Ann and Brad are friendly, helpful and great to work with. Did go in office…read moreduring Covid. Space was clean, sanitizer available and everyone was wearing masks. Have sent other family members there and heard no complaints. Definitely will be staying with them and recommending them.

One of the worst experiences I have ever had. It took them more then five months to complete a…read morebasic non-business personal related tax request, initial inquiry in May and being completed in October- I had to give the same information over and over to different people and would have to follow up multiple times while they left me in the dark for weeks multiple times. I was rushed into signing the approval documentation without even being told the amount I would be paying to the IRS or their business and was left taking a hit of 6k unexpectedly less then 24 hours later without any option for a payment plan, disclosure on the amount etc- they told me there was nothing they could do to stop the charge and apologized profusely. They accepted blame for the situation and admitted that the service I got was unacceptable and when I asked for my money back- as ANYONE WOULD when being given awful service, I was ghosted for two weeks before being told "I got the service I paid for" which was no communication, poor management, them admitting wrong in the situation and stress. I felt like I had to follow up with them to do their job and I paid them $300 to just be put in a stressful situation. Absolutely do not recommend, super poor management and awful taste left from the experience. Cannot warn anyone enough how AWFUL Rick and his employees were with handling the whole experience. I was even told they would "rectify it however they could" but when I said the proper solution would to be to refund me for the amount of time and stress their business caused I was then responded with "you got your service no matter how bad it was, I wont go back and forth on that..." so how were they going to rectify it then? A flower basket? Literally lost my entire savings in one day because of them. Rick said in emails he wanted to better work on the business and cared about client satisfaction, but has left me in such a financial hardship and depression with no way to solve the problem they caused. During this entire process I NEVER received a phone call except the last day to make sure they got paid. Literally go use turbotax.

This team is the absolute best! As a small business owner, I rely on competent, communicative…read morepartners to extend my team and our capabilities, and Doug and his team are always there to support us with the expertise and advice. Years later, I can't imagine our business without them. I wish every professional service company was like this firm.

They have a habit of "having a question" on your return, and it will lead to extending your taxes,…read morethen it takes forever to get it finalized....sometimes months later when all your info was submitted. If you dont mind being forced into extensions so you can wait inline after they take care of large customers, it isnt a big deal. They finish it eventually and i've only had one issue with IRS filing with them. Going thru it now, unfortunately...

Be aware that Medford Tax does not accept clients who will be filing an extension…read more I was an existing client of Medford Tax from the prior year, and while John had made a bunch of careless errors on my tax forms last year that I had to personally spend time to correct, I decided to give them another chance. When I called in again this year, I reminded them of my situation about my forms, moving states, and that I needed to file for an extension due to a K-1 that comes in later in the year. They were ok with all that and I was sent a login link to the Medford Tax portal to submit documents for my taxes. After I reminded them that I was planning to file for an extension, they reconsidered and I was told that I'm "no longer a good fit" since they don't want to help people with extensions as they said it was like "preparing the same taxes twice". I understand that they may not like it when people file for extensions, but it is an extremely common practice with personal taxes that they should be accustomed to. I was surprised to be given this treatment and refused their services just because I am filing for an extension. Please be aware that Medford Tax does not treat returning clients well and are not very thorough when preparing taxes.

Akan helped me during a very difficult situation where I needed to file my mom's taxes for the last…read more10 yrs. Akan's calm demeanor and knowledge is unsurpassed. He explained everything in simple steps. I would walk into his office feeling like the world was ending, and by the time I left I would be motivated to keep going to find the information we needed. I feel so much relief that my mom's taxes are done. I don't know what I would have done without Akan! Thank you!!!

Made several mistakes on our tax return that took a long time to sort out. TurboTax has been…read morecheaper and more accurate.

TLDR: If you have a very basic tax return or if you are someone who is so wealthy that you often…read morefind people bending over to kiss your feet, Chuck King may provide adequate tax services. If you're anywhere in between, I would recommend looking elsewhere. I was reluctant to write this review because Chuck actually seems like a nice guy who probably got some bad advice from a business magazine in 1987 and took it as gospel--the advice being something along the lines of focusing on wealthy people or people who can do the most for you in return and not wasting much time on the "small folk". That may have worked 25 years ago, but isn't a great philosophy in the Internet age where everyone has a voice. I made an appointment to file my annual taxes with Chuck at least a month and a half before the April 15th deadline. The appointment went pretty well for the most part. He seemed friendly enough and confident in his abilities. My return had a small handful of complications that made it a bit more involved than a basic filing, but nothing earth shattering. There were about 3 or 4 things Chuck needed to research how to file before we finalized the return. That is totally fine. Tax law is complicated and I don't expect professionals to have all of the answers offhand. He told me we could leave things 98% complete and he would figure out how to tie up the loose ends later and confirm with me once everything was complete. He offered to let me pay when the taxes were filed, but I opted to pay on the spot. I'm not sure if this had any impact on what transpired next. It started off normal at first. Chuck would call me to check in every two days or so to inform me of his progress on closing out the open items on my filing. Then he began to go dark on me. I started having to call him for updates. He was not apologetic at all--he was actually frustrated that I was bothering him by checking in on a service that I paid for but didn't receive. He told me his methodology is as follows: for every filing he can't complete on the spot, he puts it into a pile towards the back of his office. When he has downtime, he works on the outstanding items in order from "most important client" to "least important client". These are his words, not mine. As you may have guessed, I was a very low priority/low income client to him and he made that very clear numerous times. To make a long story short(er), I went through a series of very painful emails, phone calls and in-person visits with Chuck to get my filing pushed through. The weaker I was on the phone, the more he tried to bully me, but once I started to (mildly) berate him a bit, he seems to regain some sense and started to act. Some people to respond better to scolding than gentle pushing, and Chuck seems to be one of those guys unfortunately. Chuck literally dragged this out until the 11th hour. Even though my appointment was relatively early in tax season, I had to go to his office the day of the deadline to ensure he filed it. And I had to take the initiative to show up--he certainly didn't seem that concerned about it (after all, I make peanuts--why would the IRS care about me?). Look I get it. People make mistakes. People are busy. People don't have all the answers. But what makes it worse in Chuck's case is that he was never apologetic about it for one second. There was never a "sorry you had to chase me down for the last 6+ weeks" or a "I swear, the service here is much better than this". I just felt like I was bothering him the whole time. I really wanted to like Chuck and there were many times I would look at him and see the "good guy" in him. I don't think his accounting skills are inadequate or that he was out to get me. But unfortunately for him, you can't put someone through what he put me through and be considered "good at your job". One star.