Went there to replace my Dodgers hat (100% cotton) because I couldn't find a good one anywhere else. They had a full selection of hats and a good supply of the 100% cotton hats! Not only that, the associate, Tina, was so friendly and helpful. She explained things and greeted us as we walked in. They were also having a sale on tons of items, which seemed to be a great value. I will return, not because of the vast supply, but because of the awesome customer service on top of that! Tina was awesome! read more

Lids - Sports Wear Near Me - Redondo Beach, California

I was in for one hat, maybe two, to giveaway as a gift. I left with a dozen for the bargain price of $82.23. Oh, I know exactly how it happened! They had a BOGO free sale! It was such a great sale, I couldn't just go for one or two hats! And what made this experience even better is staff (I didn't catch her name) was incredibly helpful in helping me find even better bargain buys (she found some tagged at $5 - and yes, it was included in the BOGO sale. (Seriously, she was AWESOME!!!) Where else can you get two hats for $5?!) They were serious about getting rid of the stock and I was happy to help 'em do it! I left with the feeling of making out like a bandit! And of course what makes me feel even better is the idea of making a few people happy because of this score. Great run. I shall certainly be making more stops in the future! read more

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Visited: Sunday, July 20th I rarely write reviews, but my experience at the Lids in South Bay Galleria deserves to be shared. I went in with a vague idea of wanting a fitted hat for an upcoming trip to the Sahara Desert, but what I left with was something far more thoughtful, and personal, all thanks to Alex and Darren. Both of them were professional, helpful, and incredibly patient with my indecisiveness. I explained my travel plans: Egypt, intense desert heat, long flights, dusty roads, and right away, Alex gently steered me away from my usual 59FIFTYs. He recommended I try a 39THIRTY flex fit, and the second I put one on, I knew it was exactly what I needed. Lightweight, breathable, and snug without being stiff, it felt like it is made for travel. I told them I still wanted a fitted for nights out and events, and Alex showed me a few Dodgers options with patches until I found the perfect one. While I was trying things on, my daughter, who came with me, started asking about hats of her own. Without skipping a beat, Alex went to one of their racks and came out with a pink youth Dodgers hat with a unicorn on it. Of course, she lit up instantly and hasn't taken it off since. That moment meant everything to both of us. And then came the part that really made it all unforgettable. I wanted to personalize my black 39THIRTY with my daughter's name in pink, to honor my wife, who is a breast cancer survivor. Alex took that idea and elevated it, he suggested adding a pink patch that said "Fighter". That small detail, that gesture, the simple suggestion turned the whole experience into a moment I'll never forget. They executed it flawlessly, and I now have a hat that carries meaning, pride, and love everywhere I go. On top of all that, what stood out most was how both Alex and Darren treated every person who walked in. They greeted everyone, were engaged without ever being pushy, and maintained that energy the entire time I was there. That kind of service is rare. I came in looking for a hat. I walked out with the perfect one for travel, a meaningful tribute to my wife and daughter, and a reminder that great customer service still exists. Thank you, Alex and Darren, for turning what could've been a quick errand into something I'll remember for a long time. read more

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I stopped by Lids for the first time today just to browse but Tina was so friendly and kind, I ended up picking up a hat. Everything was well organized and displayed, clean and labeled. I was surprised to discover the business was military friendly as well. I was looking for something to put a smile on my kid's face after his upcoming surgery... but honestly price on everything these days is a bit intimidating so I was just brainstorming for ideas while he was at Wonder of Dinosaurs with his friends on my own, but Lids turned out to be reasonable. Definitely not my last visit here! Thank you Tina. read more

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Not much. Looking for blank, fitted, medium crown ball caps. Very difficult to find and not much available.

I have made several purchases over the past year at the two Lids outlets at Del Amo Fashion Center. There prices for new sports team gear are on par with other outlets. At time they are very competitive, and you will find bargains, and discounts. They offer a $10 yearly membership fee, that gets you a discount on each purchase. The staff at both locations are people friendly. For a great hat, and variety check these in-store and online supplies . read more

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Tier 100 level shit location. Been here for 10 minutes, not a single employee in sight. This generation blows. No easy way around that lol. Just useless lol. If you can't have pride in your job when you're just starting out enough to show up, then don't bother seeking higher paying level jobs. This is the most you will ever deserve ‍ 1 out of 5 stars. Obviously. read more

Lids - Ridiculous. - Sports Wear Near Me - Redondo Beach, California

I purchased a baseball cap here shortly after the mall opened back up. Had it custom embroidered and it was perfect--exactly what I had ordered...except for one thing: it was the wrong size! I figured, since the cap had already been altered, there was no way I'd get to exchange it or get a refund. I WAS WRONG. The staff let me exchange the cap for the right size (thank you!) and even embroidered the new cap for me at no additional charge. This kind of customer service is what will bring me back here again and again. Thanks to the staff at Lids!! read more

Went to order 100 custom hats for my buisness. And was told my one of the associates that I have to do the logo in DST format. I was new to this so I asked the other employee if he knew how to do that and he ignored me and started talking to the other guy and saying " dam that's girl was bomb as f***, did you see her" sooooo UNPROFESSIONAL. So I was pretty much ignored. Will never ever do buisness here again. These employees represent your company what a shame. read more

Says open at 10am. No one there. Lol. Same as other reviews for this place and del amo. Sucks. Was going to get a friends birthday present now I won't have one. read more

The no return or exchange policy is fucken stupid they fucked up on my order and I can't go and exchange my brand new and sealed World Series hat to my actual size That's why I rather go to fanzz Or fanatics read more

This place is awesome they have a great selection of hats, it's located inside the South Bay Galleria mall on the third floor. They don't carry many jerseys and apparel, but they definitely have a vast array of hats and beanies.. The staff here is very friendly, and it is very easy to find your size of hat as they have a large inventory. They often place a good offer for a BOGO on the hats typically on the weekends, I recommend getting one of the buy one get one specials on the weekend they also apply to some of the newer hats read more

Lids - This place is awesome they have a great selection of hats, it's located inside the South Bay Galleria mall on the third floor. - Sports Wear Near Me - Redondo Beach, California

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I like Lids stores in general, but when a special order came in, and the item was defective, it had the wrong city on the back that was initialed on the front, the employees refused to exchange it. It didn't make sense, but they told me that special orders can't be returned. Mostly because they won't be able to sell it to someone else. Well, if the city matched, I won't return it would I? I called corporate and they told me that it can be retuned as long as I had the receipt and it was unworn, not to mention it was a factory defect. When I told the store what corporate told me, they told me they were an independent store and could refuse returns. Then they told mw to calm down when i let out a huge sigh. Finally one guy said that if I really wanted to return it, just buy the same one online, then swap it out and "refuse" it from the shipper and it was ok because he "did it all the time and no one cares." After buying 15 caps this is what I get. My most current two hats came from Tilly's and the store in the Miracle Mile. No more of this location for me until their quality of service improves. read more

Purchased three hats $41.99 each. I am a big fan of trying my hardest to support malls and local stores rather than online shopping. But I know I could have bought them for at least half off, online. The women who rang me up didn't even acknowledge or greet me, stayed on the phone throughout my transaction never saying thank you and goodbye! Not one word to me! Horrible customer service! read more

Matt has no idea what he is doing. My brother went into the store to exchange a hat with receipt & tags attached for his right size and Matt said he can't exchange it. Matt also said he was a manager which I believe is not true he couldn't answer protocol questions. So just to verify that I was right, I called Cerritos Lids store (where the hat was originally purchased) they confirmed that I can do an exchange no problem with gift receipt, & tags attached at any lids location. I will be going back to kids tomorrow to handle this situation once and for all. Also all the employees that were in there were being lazy and not trying to help anybody out. If you hate your job just quit. read more

I had bought a cap on December 6 as a Christmas present for my godson who lives in Victorville( a about 1 hour And half away). It did not fit so since we didn't want to visit because of COVID he mailed the cap to me and I received on January 9. So on January 10, I came in to your Redondo Beach store in the Galería Mall to try to get a store credit or exchange. But the person in charge was not cooperating and heartless of my situation and said that he could not do anything because there was a 30 day policy. I told him about my situation and I know other stores had extended there policy due to COVID because they actually care about their customers and their business. He said no and that was his policy and sorry nothing I can do for you. I can't believe how insensitive he could be at a time like this when we are not suppose to be going out. So needless to say I will be doing my business elsewhere and letting my family and friends know how LIDS conduct business. read more

Came to get my dads Christmas present. Received a coupon in the aim for 5 off 25 and 10 off 40. There was also the bogo going on. Asked if we could use them with each other, one dude said some bs oh that's for after the holiday sales. When the coupon says valid December 12-31st. Some other girl tried saying it's only one or the other. Said forget it, went to the del amo store where they honored it. Trying to come up on a sale and instead lost business. read more

The customer service was great...they helped me find the hat I was looking for, Specifically Amina and Matt, who provided excellent customer service, I was highly satisfied and I would return again read more

I chose this particular store at this location to purchase my first son's first new era hat (LA of course!) This was a big deal for me and bf. We wanted to wait till he was almost 1 y.o. so his hat would fit better and we could have fun trying some on! And on this particular day, it just so happened to be a bogo 50% off! Score!! So of course we got a blue and a black LA hat. The young man rings up our purchase and says to us (not strictly verbatim) "hey these qualify as a buy one get one 50% deal. So your total is only $xx.xx." Super score!! Me and my bf are ecstatic! We've been waiting such a long time! And what a great memory buying our son's first hat! But that moment was short-lived.. Unfortunately, the young man shouts across to his coworker, while she's actually helping another guest, that these hats are in fact part of the bogo 50% off. She leaves her guest, comes straight away to the register and changes it taking away the discount saying its not part of the deal. She then leaves with not a word or a glance in my direction. Not an apology. Nothing. I'm furious! What the f**k??!! What kind of customer service is this??! I mean it's already ringing up in your system! Not only did I not get the other hat, but as I asked the young man for details of this deal so I can see what the exclusions are, he could not provide it. I was ready to get the hell out the store and not get anything but my bf really wanted to get his son a hat so I didn't want to disappoint him. We got one hat because I refused to let him pay full price for both all just because of the shitty service I received. I am actually returning the hat he bought and purchasing it at another store because I can't stand to even look at it knowing where it came from. I will never return to that store until these employees are taught some better customer service. "You're only as strong as your weakest link." Remember that. read more

Love Lids in general. 2 things: 1) Some nice woman came in to return a hat. The manager told her to come back in 30 since he was on lunch. 2) Came in to buy the buy one get the second 50% off. They only had a large in the second hat, the broncos. The guy on the floor said since it wasn't in store I couldn't get the discount. The manager came out who was "on lunch" so he had an attitude, said it wasn't his fault they didn't have stock and there was nothing he could do. Pretty bad customer service. Wouldn't recommend this Lids. read more

I was totally disappointed when i came to shop for a cap here, it was 750pm and the shop was already closed. When I asked the guys inside what time they close they lied and said they close at 7pm on Saturdays yet on their website it clearly says they close at 8pm. Won't be coming back here again. They only get one star because i don't think i can post with ZERO stars. Lazy lead/manager! read more

I'm a big fan of the New Era fitted caps and Lids has always been a big supplier of them. Most Lids stores that you'll find at the mall are fairly small in terms of square footage. This particular Lids located at the South Bay Galleria seems a bit bigger than most, and has a really good selection of fitted caps and less of those adjustable slouch ones. Currently, in addition to the standard authentic MLB caps, they carry a line of comic book superhero New Era caps which are pretty sweet (if you're into that sorta thing). If you buy hats as much as I do, it's worth checking out their "Lids Passport" membership, which gives you a 20% discount on purchases for the duration of a year. read more

Yesterday at 5 p.m. I asked a young man if they still had world series hats (my dad wanted me to exchange his for him). He said they no longer had any.. I then asked if they had original SF hats. He claimed the only ones they had were fitted, which I didnt want because my dad wanted a medium/large. He said it'd be best to just take my dad. Great, I went all the way to the mall for nothing. So my dad goes today and gets a SF size medium/large hat..! Why would their employee lie and say the only SF hats they had were fitted? read more

Large variety can't complain! Downside customer service is not the best. You ask a question and they respond with the most unprofessional tone. Only go here if you know exactly what you are getting. read more

Pretty good selection of hats and good customer service. However, some employees don't even know the details of their own promotions sometimes which I find frustrating. read more

They have a good selection on hats. Specially for kids. The only reason i did not give it 5 stars is because of the size of the store... I would say the store would hold a maximum of 15-20. Aside from that the staff that works there has great customer service skills!!! read more

My experience was not a happy one. There was only one employee in the small store and it was crowded. The employee had me to wait while he waited on three others before me and in the end refunded my money for the purchase I made the day before. He did not try to help me make an order that could be picked up later. Instead he rushed me and said that I might try another company instead of ordering for a pick up later. Time was wasted with him going online to see if the product was in stock and it was BUT he didn't really want to order it and he didn't. I will never enter that store again. read more