I have had so many issues with Lids, both online and in the store. This issue I had today was purely the store. I ordered a hat online and had it shipped to the store, I was given tracking so I knew the time and day it arrived. A few days after it arrived I went to pick it up, I expected to be in and out in just a few mins. Wrong. I told the woman there I was there to pick up the hat, without even looking told me " It's still shipping" I showed her that it arrived on weds. Apparently this information was too much for her to understand cause she handed me off to someone else, who represented himself as the store manager. I wish I knew his name , but his name tag was blank. He looks at my info an tells me the hat was sent and signed for by someone else at a different store. I corrected him and showed him how that was not possible due to the tracking CLEARLY said the address of the store. Apparently Lids doesn't require reading to be skill they expect in there employees. The guy keeps telling,"Jacob doesn't work here, he works at Scanton" Again, I showed him the hat arrived days ago, to the location where we were both standing in. After about 10 mins of complete incompetence the hat magically appears on the counter that was no farther than 3 ft from both the man and woman. Well, you could just imagine how shocked I was that the whole time the hat was in clear view of both employees and neither of them ever thought to look at the hats that were sitting in-front of them, that were all deliveries. But the best part is after he hands me the hat, the guy says " Here ya go, no problem." Oh, no clearly this is a problem here, maybe its a lack of training or not being organized or perhaps this skill level to work at Lids is too high for some to comprehend. But yes, there is a problem. I have made myself a promise the spend the extra money and buy elsewhere if it guarantees I will avoid the experience I encountered today. read more
