My boyfriend came here to get a hat he owned embroidered. They told him the wait would be about 45 minutes. He was a little taken back that they only had one machine that sews onto the hats. He also wanted them to add a number on the side of his hat and they stated they are not able to do that. He told them that at the Yankee stadium they can do it and have the same machine. I am not sure if Lids has the authority to do that vs Yankee stadium. The staff was helpful and friendly I give this place a 3.5 read more

See all

believe the reviews on here I would like to go straight to corporate about this matter I had come here to exchange a fitted with my kids upon entering the team here makes you feel uncomfortable there is a guy short stature looks Asian with glasses that kept ranting about how people come in with kids and steal from his store he was talking to his coworker how he doesn't trust anyone with kids right in front of me I didn't appreciate the fact that i was there simply wanting to exchange my fitted and didn't need to hear about this I decided to get a refund instead for the unprofessionalism these people have I prefer shopping online on lids where I don't have to deal with this and again a 0 star for sure lids look at the reviews it explains it all read more

They refused to sell me a lids membership by itself it an attempt to up-sell me on some extra product. They were more concerned with talking loudly about the previous night's basketball game than in assisting customers. The older, vertically challenged employee with the dreadlocks is supposedly in charge, but he has no customer service skills if you don't happen to be a female in tight pants. I called customer service and they informed me that I have every right to buy a lids membership by itself. I won't be shopping at this store anymore. read more

This is an official complaint directed at Lids located in Roosevelt Field Mall, Garden City NY. More specifically this complaint is directed at the store manager, Leo. My family suffered a sudden death of our 24 year old family member. Being that we are all die hard New York Yankees fans we wanted to commemorate my young cousins life buy purchasing 33 Yankees hats and having his initials stitched on the side of the hat. Before showing up at the store I called and spoke to the assistant manager, John. I explained the situation to John and he was very understanding over the phone and explained to me the sale that was going on in the store, he also added if we had a Lids card we would receive an additional discount, he concluded by telling me the store manager may even be able to throw in a couple hats for free. I was very satisfied with John's response to our situation. Upon arriving at the store, I was immediately met with inconsideration and outright disrespect from the manager Leo. I explained to Leo the situation and the conversation I had with John over the phone. Instead of using empathy, Leo decided to be crass and tell us there are no such discounts and he could do nothing to help us. I asked him about the discounts John mentioned to me on the phone and Leo proceeded to laugh in my face, telling me there is no such thing. I can understand if John misspoke and there was truly no discount that could be offered, but to laugh in my face and take an argumentative attitude toward me and my family in a time of deep pain is uncalled for. We immediately walked out of the store and used Hat Club, Champs, Dicks Sporting Goods and Stitch-It to complete our order that totaled over $1000. The associate who helped us at hat club was not able to give us any discount either but he used empathy and understanding to explain the corporate policy, which we understood. Leo on the other hand, never once said "sorry for your loss" or tried to console us in any way. My family and I will never step foot in another Lids for the rest of my life. This was the worst customer service experience I have ever had, and I hope these words make it up the ladder and the appropriate discipline is given to Leo. At the very least explain to the guy what empathy is, because he cleared had no clue. read more

If you are looking for customer service, go somewhere else. Anywhere else. Hat Club, Champs, Dick's, truly anywhere--just not this Lids, because the manager Leo does not know customer service. Here's the TL;DR: the manager, Leo, in the store was astonishingly rude and dismissive when my boyfriend asked about a discount he had been told about on the phone with a nice assistant manager, John. The whole reason he had called inquiring about a discount was that there had just been a tragedy in the family and the family was looking to buy hats and stitch initials into the hats in remembrance. Here's what happened: My boyfriend and his family just experienced a devastating and sudden loss of a family member. They were looking to purchase a large number of hats and get initials stitched on the hats in honor of the young loved one they lost. My boyfriend called ahead and the person he spoke to on the phone was helpful, suggesting ways that they could maybe get a discount, even saying that if the manager was in at the time they came to the store, maybe he could throw in one or two free hats. Obviously they weren't going to be given thirty free hats--that's not what my boyfriend was asking for. He just wanted to see if there were any options given the sheer number of hats that were to be purchased and the tragic circumstances. Just looking for a practical discount for the bulk purchase and, you know, some compassion. So we headed to the store, a group of eleven of us, expecting to purchase more than thirty hats from a business with some integrity. Needless to say, we left empty-handed and Lids lost literally more than $900 of business. My boyfriend relayed the conversation he had had with John the assistant manager on the phone and explained the circumstances to Leo the manager. Leo laughed. He LAUGHED. The funeral was yesterday, and this man just laughed. He shook his head and scoffed and said, "He [the assistant manager] didn't say that." So my boyfriend asked about other options and the manager gave none. And my boyfriend reiterated the fact that he had spoken to someone on the phone, and again this unhelpful and unfriendly manager Leo shook his head and dismissed him: "He did not say that." We purchased zero hats from Lids. Instead we went to Hat Club, and received above-and-beyond customer service and empathy. And we went to a kiosk for the stitching. The most unbelievable part of this story is how EASY it would have been for this manager to throw in a free hat or give a little discount. Just something to say, "We appreciate that you chose us for this meaningful purchase and we'd be happy to do what we can to make your experience shopping with us just a little better." Just a business doing good for the customers it's there to serve. How much would the business lose throwing in a free hat? Maybe thirty dollars? But can you imagine how much they'd be able to make off an order of more than 30 hats to be stitched there in store? But instead the manager chose to laugh in the face of a group of people grieving. Hope that thirty dollars was worth the lost business. It's a big family, and none of us will be shopping at Lids ever again. read more

Would have been nice if any one of the four sales associates asked me if i needed help while searching for a hat for 20min. They were all too busying talking about getting drunk after work. Store was empty with the exception of another gentleman shopping with his young son. He too recieved no help whats so ever after searching quite a bit for his sons correct size. Ultimately we all ended up leaving without making any purchase whats so ever. I refuse to support poorly operated and and managed businesses. After all, there is an entire mall worth of stores to choose from. Ended up buying my hats elsewhere. read more

Always a well stocked store with a big variety of hats. Staff is helpful when getting your size. Probably best to ask for your size since they have a good idea where hats are placed. read more

The store is too small for the amount of customers that come in. I went in to get a customized hat and people kept bumping into each other. They have a wide variety of hats and you can customize your own. read more