If I could give this store a - 1 I would. I stopped in today as I was interested in purchasing perfume from a brand that few stores carry. In the cosmetics/perfume area, head banging music was blaring at a decibel level where I could hardly hear the salesperson that was trying to assist me. We were literally shouting at each other. She told me that 'the manager turns that on and then she goes upstairs'. Really? Is this a kiddy store or an ultra expensive department store? Busy mall, and this place always looks deserted....now I know why. 'The manager' cost the store a sale and also cost a salesperson her commission. Shameful. Contacting corporate as well. read more

I am here to review the cafe in Neiman Marcus. I had excellent service and food selection was amazing. I like the vibrant decor, the theme reminds me of LA. Great value for the money. No dress code, I like the idea of shopping while taking a bite. Great job! read more

I placed a pre-order with Neiman Marcus a while ago, but I was double charged for a $1,700 bag -- the charge appeared twice on different days. When I checked my bank statement, I was shocked and immediately contacted customer service. Their response was absolutely unacceptable. The representative tried to explain the system using a condescending math example, and then told me to "figure it out," with a smirk in their voice -- it was mocking and humiliating. I've never felt so insulted by a customer service experience in my life. This experience completely destroyed my trust in this store. I now despise this company and never want to shop here again. Just seeing the name Neiman Marcus makes me feel sick. read more

This store is so ridiculous. There's not a lot of people here and 2 separate sales People absolutely weren't very interested in helping me and I kept getting pushed along to somebody else. I wanted to buy a large bottle of Bacharach perfume, and the guy that was standing behind the car counter, barely acknowledge me the store so ridiculous . There's definitely got to be other Neiman Marcus stores where the sales people actually care about their job and want to help the people that are walking in the store . read more

Neiman Marcus - The guy with the hat is a bad sales person. Maybe he's just working there for decoration and isn't really interested in selling anything ! - Shoe Stores Near Me - Garden City, New York

I bought a summer sandals and it got broken on the first day of wearing. I left my sandals for repair more than a month ago but I have not heard from them since. Terri service! I probably get it back once summer ends. read more

Genuinely the rudest worker I have ever met. I work in retail, and I would never treat someone that way. I sprayed something in the air because there were no tester strips in sight, and nobody seemed to be helping us (my mistake, i guess) and the associate working at La Prairie yelled at me to not spray it in the air, and began chastising me several times whilst shaking his head at me. Wow, never in my life have I felt like more of an idiot... He continued staring at me and my friends, shaking his head... I was looking to buy one of the Harmonist perfumes from you guys.... Ill go take my business elsewhere. This was at 5:00pm on 10/13/25. Safe to say I wont be back. If you dont like interacting with people, dont work retail maybe? read more

Here at Neiman Marcus, this is quite a bit to take in, with a lot of products that will catch your eye, and how clean the store is. I found quite a variety that I don't personally find, but the choices to offer go for decision-making. The styles are fun to look at, and I'm sure you'll think the same. It's no surprise to fall into the trap of looking for quite some time. On a Sunday, I didn't find a lot of sales associates on the floor, despite it not being too busy, but something to see improve. The time of day I'm sure is a factor, which makes it understandable. They also provide the NM Cafe, which I didn't take note where it was until I looked on the website. With the store looking in great shape, no doubt this is not a stop to miss. read more

Very helpful service. Kind and Knowledgeable customer service employees. Thanks again for the help

Sales associates here seem helpful and friendly before you make a purchase, but that amicability seems to die once the order is complete. My mother-in-law purchased a handbag for me, but since it wasn't in stock, the sales associate offered to have it delivered directly to my home. When I asked about delivery times, she estimated it would get to me in around a week. Two weeks have now gone by without a peep, and since then, I've been given the runaround. I've made calls to the department, urgently requested callbacks, and even dialed the exact sales associate's number from her business card. Each time, it's felt like I've been given the brush-off. I'm tempted to call them out in light of the purchase price, but the truth is that no customer should be given such a hard time, regardless of how much an item cost. What's worse, I've had both friends and acquaintances who have had similar issues with Neiman Marcus orders - wrong shipments, no communication, and carelessly packaged or damaged luxury goods. Bottom line: Beware of placing in-store delivery orders here. You're better off purchasing available stock, or - better yet - someplace else. read more

Want to say that Alma Alas in alterations is the BEST. My daughter's wedding is in LA this weekend, and I have to fly there on Thursday. On Sunday I tried on the gown I'm wearing and it needed a last minute alteration! Disaster to be sure unless I could get it fixed immediately! Alma to the rescue. Alma did it while I waited at the store on Sunday. So accommodating. Plus now it's absolutely PERFECT. Thank you, Alma, for saving the day! read more

I've been shopping with Ray Roop virtually since 2016 when I lived in Seattle and have moved all over the country since then and he's been nothing but amazing helping me with what I need! He's helped me find tons of products from hair products, makeup, perfume, bags, shoes & clothes. He responds extremely quickly & the shipping is always super fast! I cant wait to visit him in person one day & officially meet him in person! He's my go to person for anything and will continue to be whenever I need anything! Best sales associate ever!! read more

I think I secretly love this store. I need to stay away for awhile after today's purchase. Shhh...don't tell my husband :x I bought 3 jackets (& some shoes) from here over the past 2 years and never had a bad experience. My SA, Emily is the best, she works in the coats / jackets dept. and has helped me out with every one of them. Never once have I walked in and was looked down upon even if I was just browsing so Idk what is up with all the negative reviews about that. A sales associate (no matter what dept.) always approaches me & ask if I needed help with anything. I actually feel more comfortable @ Neiman than at an upscale steakhouse. Don't blame the customer service if you return something after the 30-day return policy window or bought a pair of expensive shoes, wore it once & want to bring it back bc they hurt your feet, that's not their fault. Once their worn, they cannot be returned. This store is very clean and has a good selection of high-end cosmetics, designer shoes, outerwear, etc. And a Louis Vuitton + Bottega Veneta too. read more

So I see someone wearing a pair of sneaks that I must have so I head to Neiman Marcus. Walk in on a busy Sunday and I quickly find Wendy. She says she's not sure about my size but said she will run upstairs and check. Not sure what department is upstairs because Neiman Marcus isn't my usual spot. Anyway she find the size I try them on and realize I need half size larger. We order them on Sunday. Today, Monday she texts me with a shipping update. They're to arrive on Thursday. The best customer service. Now I pray they actually do come on Thursday so I don't have to update my review read more

Purchased online for same day pickup and without any notification order was unavailable and basically was told too bad we will let you know when, this was a gift for that evening, subsequently that evening I received a text it was now available for pickup which was too late, I did pick it up the T because I had already paid for it and now they want to investigate ha ha This is the reason Amazon thrives and the big stores don't, was there next store was EMPTY! read more

Ray Roopnarine is amazing. Honestly it's because of him I shop at Neiman Marcus!!! He always finds the perfect items for me and my husband. He is definitely an asset to Neiman!!! read more

Neiman Marcus - Thanks Ray Roopnarine!! - Shoe Stores Near Me - Garden City, New York

After doing a foreign currency exchange at Travelex nearby , I came here today by chance. The high end vibes of this store is scary to anyone that has limited budget like me :) I admit that the price of any item in the store is out of my financial senses. Are the sales persons judgmental to whom they need to offer their service? I don't mind not asked for any help. I love walking and roaming around as in window shopping mode - Retail therapy anyway is good for women. The building is smaller in comparison to the neighboring department stores but it has its own security guy. Nice ambience. Clean and modern building. I heard so many good review of their cafe. I was pressed with time so definitely coming back for a try out. read more

Neiman Marcus - Shoe Stores Near Me - Garden City, New York

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I placed an order online for store pickup assuming the store has it in stock. Instead it is being shipped to the store for me to pick up. The order has not been shipped but they claim they cannot cancel it. I see why Neiman Marcus is in it's last legs. Horrible service. read more

I ordered two YSL handbags online, which I had to return. One came with no box and the bottom half of the leather was wrinkled and misshapened due to being stored without protection and the other bag was assymetrical at the rounded corners of the bag which is a manufacture flaw (mini camera bag). It's sad that they would ship out supposedly new, designer bags that do not match the quality of the price tag or designer label. Please be more diligent with your quality control in your inventory. read more

Made a return here and it was super easy and near the doors. Way easier than returning at the post office. I saw he charge reversed in 2 days. I was quickly looking for a new shirt and got something that did NOT look like the website pic. I'd def shop Nordstrom over this place in the future. What I didn't know was it's not as good in service. read more

Terrible customer service. Most sales there are just on their phone and pay 0 attention to customers. I was going to get some baby stuff but I'll take my money online. read more

I have to say this rating is for Neiman Marcus on line ...whom I placed an order and spent 160.00 for makeup, So I didn't like the shades on my skin , eyes . Wanted to return these items and called the stores customer service . Then explained my situation and was told , "WE DO NOT ACCEPT RETURNS" ... WTH!!! Ok so this is it in a nut shell!!! I am so mad...wont shop there ever again. read more

Purchased a Christmas display item from NM. Poor and unhelpful service through the purchase and delivery experience. I ordered the item for Christmas in late November. After weeks chasing the order online and three different phone calls, the 'white glove' delivery came in early Jan, weeks late, went to the wrong address and then left behind an enormous pile of packaging for me to dispose of. I used to be a huge NM fan, but based on this experience I wouldn't recommend them for any purchase physical or online. read more

Neiman Marcus - The delivery teams white glove service - Shoe Stores Near Me - Garden City, New York

The customer service is very bad They people work at the pick up are very rude I want 2 times and keep saying your order not ready but in the website says you can pick up next day Very bad service read more

I can't believe we are in a time where stores are closing left and right because of online shopping and Neiman Marcus doesn't care to service people walking in ... the reviews are so true on here . You want into the cosmetic department for example and no one approaches you they are on their cell phones texting instead some employees had two phones in their hands ! A lady with pink eye glasses just didn't want to be bothered ... it was a Monday no one was in the store the least they could do is greet customers . read more

I'm not really understanding this place. I know, I know, the Neiman Marcus customer service is paramount. I'm just not feeling this store. What's throwing me is the actual store. The Mens department is small and full of youthful clothing that I wouldn't wear. The Mens suits are off base. It's either uber expensive or brands that I wouldn't consider. Has anyone else been in the store (which seems small) and said, um no. Sorry Neiman, Marcus me out read more

Neiman Marcus - Yeah..... I'm gonna pass on this jacket. The men's department is very youthful - Shoe Stores Near Me - Garden City, New York

Nice store, nice selection of things, but that's as far as it goes. The employees talk to you as though you're annoying them by shopping there. No smiles, no pleasantries, just flat faces and tones. And this was at multiple registers. One register had 3 employees standing there talking to each other, they barely acknowledged me for 3 minutes before one woman decided she was done talking and stormed back to her department. Not sure if race had anything to do with it, but it definitely felt that way, since other customers received more pleasant exchanges. I've never seen a large amount of people in there and I'm sure this is part of the reason why. Sorry but I can't spend my money in a place where they treat you like that. read more

The store managers at this store are terrible. Rude service . Not helpful to good customers. They are only nice to you when you purchase something. If you try to return something no one wants to help you. They are all rude . The whole shopping experience in this store is terrible. Zero stars read more

So I was impressed that someone actually called me back about having my makeup application done before a wedding. I was staying at a nearby hotel and the Mall was very convenient for me. I was unable to schedule makeup at the two places referred to me by the hotel so I took a chance and called NM. They were unable to connect me to someone in cosmetics but took my phone number. I was pleasantly surprised to get a call back and even more thrilled to be told they would do my makeup for free! All I have to do was purchase three items. At first I was a bit taken back by this when the woman told me she worked for Chanel but I just had to buy any three things from cosmetics NOT only Chanel. Since I know pricing on cosmetics are set I figured I could get away paying about $75 and I would give her a nice tip $50. I do agree with many of the reviewers on not feeling comfortable in this high end store. From the moment you walk in there are workers are huddled together in groups of 2 or 3 and just look at you as you're walking by. No one greeted or asked if I needed assistance. Definitely not making you feel welcome. I had to step in front of the two cosmeticians to see if it was the person who called me, even though I texted her a message that I was on my way. The setup for makeup application is to put it generously, Poor. The lighting is not well placed and everything she had to get was on the other side of the counter so she had to continuously go back and forth. Luckily I had plenty of time. My makeup was done nicely and I was happy with the results. The part that really got me was that at the end she just says "OK which items can I get you? The lipstick, mascara and the moisturizer?" I said I flew here and need small stuff. She said oh no worries they are all small enough to travel. $150! I was not offered a choice of any other Brand. read more

Neiman Marcus - Makeup - Shoe Stores Near Me - Garden City, New York

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I just had the most amazing shopping experience today. My fiancé purchased a YSL bag for my birthday for an online pick up that was just thrown in the bag. No box, finger prints everywhere, basically a display item thrown in a bag with no thought or care. I was also returning a purchase and was greeted by the MOST AMAZING SA named Sandy who showed us the real shopping experience at Neiman! Thank you so MUCH Sandy for your amazing services! Not only were you knowledgeable about the items, you were passionate and understood the assignment honey! We love you and appreciate meeting you! We'll be back because of you!!! Now we're family! -XOXO Cousin Quanna read more

Came in here with my niece looking to purchase some sneakers. Before asking if we would need any assistance, the older black sale associates in the men designers sneaker section barely blinked an eye and continue carrying on they conversations. If you are ignoring guests and your income is commissioned based pay isn't in your best interest to engage with potential customers? Horrible just like the other reviews say. Take your money elsewhere. read more

I love this store. I actually need to stay away from this store lol. Super friendly in the purse section which is basically my section :) when I bought stuff last year I forgot gift boxes and didn't want to venture back to mall, online I was able to order gift boxes etc got them delivered for free! Thru live chat. Just the best. Plus in the winter they have Angelina hot chocolate which is the best stuff ever. Also watch for sales! I got my fendi bag 50% off last year :) read more

One of my favorite places to go to. I go at least once a week here. The staff are all very nice. They have personal shopper offerings with any salesperson. I like how they all treat you with kindness no matter how dress up or down you look. I've had that problem with Macy's and bloomingdale's at roosevelt field so it's refreshing and comforting to know that i can always get consistent customer service here. read more

Oh boy! Again another case of employee's who believe they own the store and/or the brands they sell. No! No! No! Lady sorry to break it to you but you don't own La Mer you simply are there to sell it. No need to be snobby. Ps. The store's ambiance feels cold. I cant explain it but it feels very negative and heavy. No thanks. read more

Ray in the shoe department is absolutely amazing. He helped me find the perfect shoes and also ship them over because they were out of stock. He has a great eye for the latest trends/ style and is super professional as well. read more

The customer service department absolutely unprofessional and treat customer in very rude attitude. When I ask for manager hopefully she will provide some help, in response she was quite rude too, I really confused, what's going on with this store???? read more

I ordered baccarat rogue 350 perfume for my daughter. I took almost a month with emails in between saying the order is detailed, the order was cancelled and then the order was reinstated. My daughter recut and I her excitement opened it and the smelled it only to find it was the wrong perfume. They sent the a la rose which was $50 less expensive and yet seemingly and conveniently for them forget to may the proper adjustment to my account. Very surprised for an upscale store. Very disappointed. read more

Rebecca Shamtoob helped us with all of our shopping needs when looking for our new summer wardrobe. She was a doll to work with and very professional and has a great eye for style! read more

Today I walked into the shoe department to try on and purchase a Rene Caovilla shoe. Firstly I was not greeted by any of the 4 customer service reps standing on the floor. However, eye contact was made with me multiple times and then turned away. I held the shoe in my hands for about 3/6 mins as they proceeded to pursue their conversation and look at he occasionally. As a customer service rep myself for a know company I found that very unprofessional and I decided to take my business elsewhere since no one had the desire to help me. I will not be returning to this location. read more

Sadly I have been discriminated against by this merchant for the 3rd time and this time I'm filing a lawsuit for racial discrimination. My wife and I decided to spend Christmas in our New York home, we currently live in New Jersey and decided to do all the tourist attractions over the holidays. I ordered a 1400 coat for her and 172 turtleneck for myself and have it shipped to the store because the package pirates are out this time of year. On the 11th December I picked up the coat which is the more expensive item and I used my expired ID to get it. The transaction went over well. I also had it gift wrapped. On the 17th of December I returned to pick up the turtleneck. The parking lot was a nightmare. So I called inside for curbside pickup. Young woman came down with the package and asked for my ID which clearly displays my name and my NJ address. She first says my ID is expired and then she explains she has to take the package back from me and get a manager to approve the release of it. I waited for her and she didn't return so I entered the store. Normally All I need is the confirmation email to pick up my package so I don't understand all of this. I go to the package pickup area and I confront the woman again and she calls the manager Vincent who right from the start is unprofessional and bias towards me. I tried to give him my Neiman Marcus Card which also has my name is current and he refuses to accept it or look up my account using my phone number. Let me add that as I looked up within moments of entering the store, security was right behind me and I never went anywhere near store merchandise on the shelves or racks. They followed me to the package pickup area and stood around while I spoke with Vincent. I wasn't getting nowhere with him so I told him to send it back and I will be bringing back the coat as well. I'm a black male age 57. I own one of the largest black owned construction companies in NJ and I am sick of being profiled by this company. Mind you every article of clothing that I was wearing came from them with the exception of my COACH knit hat. I was wearing 1200 Bally Boots, a 1400 Coat, and 600 PRPS matching warmup suit. All purchased from them. So if you're selling me high quality clothing and you're still profiling me, then you're profiling the color of my skin. The Civil Rights Act of 1964 prohibits this type of discrimination and intend to make them pay this time. I'll see you in Court Mr Vincent who was very smart with his mouth and had the nerve to tell me later on the phone it don't matter how much money you spend here or what kind of car you drive! How do you know what kind of car I drove because you never came downstairs. Which means you and the woman who came to curbside pickup had a conversation about my vehicle which just happened to be 90k Benz.... But according to you I'm a black thief. Not a successful black man. read more

Tried to make an inquiry about ordering a pair of pajamas for my grandmother's funeral after the online system malfunctioned (it would start to complete the order, and then give me an error). I was bounced around to the wrong department several times, ended up in Sportswear where the woman refused to look up the order number because "they were very busy in the last 20 minutes so they were probably sold." Sales associate was rude throughout and completely unhelpful. Ended up at Nordstrom's--way better instant customer service and a better product for a similar price. Skip these guys; they're the worst. read more