Brandon helped me out today and I had an amazing experience I had gotten the new 2024 World Series fitted hat and im very satisfied with my purchase they got great prices. They also have an amazing selection of different teams and clothing along with the hats. Definitely worth checking out! Thank you again Brandon! read more

Lids - World Series 2024 hat - Sports Wear Near Me - Downey, California

Lazy asf, can't even do a simple embroidery, don't waste your money here, F*** this place and Alex, all employees are lazy and will tell you it's not possible to do a embroidery, get real employees who know what they're doing and know what machines they're operating, they can't spell for nothing and will mostly likely misspelled your embroidery and won't give you a refund or a receipt and will blame it on you instead of themselves. read more

Alex refused to give me a receipt for my purchase. What kind of business doesn't provide a sales receipt upon request. And on top of that was very rude .will be contacting corporate office. First and last time I buy anything from them. read more

I was trying to find something at the mall to represent my country tomorrow morning and I couldn't find anything no t-shirts or International stuff at any of the stores. Lids came through for me and I was very happy with my purchase and it is something that I'll be able to wear hopefully on a daily basis. Cynthia helped me she sewed a flag on my hat and helped me customize it. She was very good very cool. The flag was not as detailed as I would have liked to be honest but I am still happy with my purchase read more

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It says online it closes at 7pm and when I came at 6:25p it was closed. They need to update their open and close. It was frustrating trusting the information online because I was coming for a last minute gift. read more

I went in around 11:15am. For the purpose of purchasing an Atlanta Braves hat and having it engraved. There's was just one employee helping out a customer on the engraving machine, I started looking for my size but I wasn't able to find it. So I waited a little hoping this employee would turn around and at least acknowledge us, and tell us he would help us next. Not once did he even try to make eye contact even after he turned around to show the other customer something. We went in and waited 15 min before we decided to walk out, this employee had one job, to sale a hat & be "COURTEOUS" and he failed miserably what kind of employees do you y'all even hire??? read more

Steven was helpful , He got the job done , Great customer service (: he was funny also. We will be returning again to purchase another hat soon. Thanks @lids read more

One of the few businesses in Southern California that installs a voicemail and keeps it full so they don't have to answer the phone. Next level business management. read more

I was in dire need of embroidery on a gift. It wasn't my intention to get it done here. But I decided to give it a shot. I asked Cynthia if they could help us out and she definitely did. She was kind and honest about pricing. She gave great suggestions! We could not have been any happier with the embroidery on our gift. Great customer service! Thank you to Cynthia and team! read more

Customer service is so bad here. Went in to get a hat for my dad and the 3 guys who were working (around 1pm on a Wednesday) were just conversing with each other totally ignoring me and about 4 other people. I guess they don't talk after hours because one line I remember one of them saying was " ay foo you going to the party this weekend or not"ummm can I just buy this hat please ....never coming back until they hire more professional staff read more

This place is great! I've never really been a hat person, but I've been wanting one so I went to Lids to check it out. Both the guys there walked me through buying a hat. As cheesy as it sounds, there is a lot to learn. Like... MLB Authentic New Era hats shrink just a bit, so I purchased a hat that was just a tad loose, but still comfortable. Anyway, the service was great. They greeted and attended everyone that was in the store while I was there (about one hour), offered and looked for (multiple times) different hats in my size. I ended up buying a Detriot Tigers hat (I'm not a fan, just like the hat). Very happy with my purchase and extremely satisfied with the service. This definitely beats the service at the Lids at my local mall, which will make me return. Why four stars? Well.... some hats weren't available in my size. And while I can understand that, it is a very common size that they didn't have in 5 different hats I wanted. read more

If you want a place where employees are just standing around, talking to each other and ignoring you as a customer then this is the place for you. Went in to pick up an online order that was sent here. After arguing with the girl at the entrance who insisted that my order wasn't there despite her not looking up my order number or checking anything in the system. Finally after talking to the third different person they actually checked the back and gave me the order they swore they didn't have. A place run by kids who don't care. read more

This is a smaller Lids location compared to some of the other mall locations, but they have a great selection of LA hats. Most of the time you can find some hats on sale, but they tend to be the ones that people don't want. Then other times they have a special where you can buy 1 get 1 50% off, but that excludes some hats. This time, they were having a back to school special where anything and everything in the store was buy 1 get 1 50% off. I couldn't pass up the deal so I got 2 new LA hats. The customer service was great and friendly. Playoffs are around the corner so I need to make sure I'm ready!!! GO DODGERS!!!! read more

Lids - Sports Wear Near Me - Downey, California

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Hours of operation?? This location never seems to answer the phone. Are the employees too busy working ? Every time I show up at this location , they are just talking with each other not doing anything . read more

Went in for lunch (rush hour) to buy a Christmas gift. Waited in long line to be told they didn't have change in register. I was asked to go try and ask a stand in the mall. The girls were trying to be nice and they had a great sale which is why I gave two stars. They need to be more prepared, one it's the holidays and two during lunch hour. This was an inconvenient stop today. read more

If you want to come and purchase something from a lids store that allows its employee (Liz) to browse through a pet shop magazine instead of helping a customer, this is the one to come too. I attempted to converse with her regarding a purchase of a back ordered hat and it seemed that a cage for a parrot on page 18 of the catalog was more important. I'll just place my order online and get this over with. read more

Doing some xmas shopping i came across STEVE who definitely made my xmas shopping a little less stressfull when he definitely guessed my secret santa hat size with just a picture! Thank you steve! read more

Went on Monday (5/13/13) and luckily I was in the mood to buy my hockey team's (penguins) hat. I went in, and the girl who attended me informed me that the hat I was looking for was not only $20 but it was on sale at an additional 20%... so yeah!!.. I totally bought 2, and loved the fact that East coast teams dont get love, and in turn my wallet does... Sweet Sweet Capitalism read more

This lids is smaller compared to others, but have always been treated nice at this location and have nothing bad to say. If you need a hat for whatever team you like this is the place to come. read more

Customer service is bad. Chic employees are never happy to see customers. I prefer the cerritos location.

Good thing this says closed! The customer service is horrible!!! Don't buy at this store. You would think that a $35 hat (that daughter saved money for dads gift) would get you good service. This business obviously needs to learn that customers are always right. We will never buy at Lids again!!! C'mon...All we wanted was a size exchange. read more

Never Been Here, Only Reason Why I Went Was Because My Boyfriend Wanted A Custom Snapback, Went Inside Looked Around, When I Asked For Some Help The Lady Said She Was Too Busy To Attend Me. I Mean I Would've Understood If There Were Other People There But It Was Only Me And My Mom. Dont Know What The Hell Was Up With Her But I Know Im Not Going Back. read more

I wish I could give this place ZERO stars. Horrible, the worst customer service I have ever seen. received a birthday gift for my son of 2 bibs. I had the receipt and took it to the closest lids to where I was at. they refused to do the return for me. the lady was not helpful and kept running in the back to the manager. she was just about to do it and then ran off to him again. he came out of the back and told me he wouldn't do the return because one of the bibs was damaged. I wasn't aware because we never took them out of the bag . lids had no problem selling defected product but won't do the return, doesn't make sense to me. we called the location that the bibs were bought explained our experience at this lids and they were blown away at the service I was provided. I'm so happy I didn't spend a dime in this store. wanted to buy my son his first dodger hat but I'll be going else where. I'll be reporting the manager and this location to the corporate office. if nothing is done I'll no longer support this company. there are many other hat stores. read more

Bad customer service. They don't offer any help the times I've been here with my boyfriend and son.

This place has a decent assortment of hats. The employees are sort of bland at times. Don't really help much if focused on computer for what ever reason, they give blunt answers to questions and tell you what ever for you to go away. This is only store location I've experienced this at for lids. read more