I should've trusted my gut and not gone to this place with one review and no hours posted.
Before I even went there I called the day before and spoke to (I assume Lidia) about an alteration on a shirt I bought. She couldn't give me a price over the phone and told me to come down so she could see it and then price it. I agreed and told her I would be coming the day after. When I arrived, the next day I couldn't be sure which one was her store entrance since it was a suite and there were others like a nail salon and physical therapist.
But I figure it out and went inside with my friend. The store was small and dimly lit. There was Lidia assisting a woman with her shirt just a little away from the door. She looked at me, gave me half hearted smile and continued to pinned the woman shirt for fitting.
Her assistant was helping a young girl in a white dress in the alteration room, so she didn't spare any attention to my friend and I also. My friend and I stood there (there were three chairs and the front two were covered with items from the young lady and the woman) waiting for acknowledgment from the owner. When the assistant moved away from the young girl and Lidia moved in to check the outfit once again I received a half hearted smile this time from the assistant but no words.
Lidia worked with young lady and then soon came to me who was still awkwardly standing by the door with my friend. "I'm sorry but can you come back tomorrow. I'm going to be busy with this all day."
I nodded and walked out with my friend knowing that I would never come back. The so called service I received was awful. I was not expecting for Lidia to stop her work but I do believe in customer service. You have to acknowledge everyone, say hi and tell me that you need a few minutes to finish up with your client. I would understand and have no problem with it. But do not have me stand there feeling awkward and humiliated for several minutes. At least move the items off the chair and tell me to have a seat while you deal with your client.
After that I went to Essex green cleaners and let me tell you the lady was so nice that I felt so much better even though she couldn't do the alterations on my shirt. After that horrible experience at Lidia's, it felt so good going to someone who actually knew customer service and cared.
One thing I learn is one review shops do not deserve a chance. And Lidia's is not the place to go to, you're better off going somewhere else. read more