We have been out of water at our brand new subdivision for 3 hours already. I've been advised that multiple calls have been made to the company and it's been over 3 hours before they have responded. Terrible "On call" Services. Can't flush toilets, wash our hands, take a shower nothing. DO BETTER. read more

After 5 years of living here, this place is still horrible. They always place us on a Stage 2 water alert. Which means to conserve. We only use water for washing clothes and showers. We buy bottled water for everything else. But on our water bill every month it seems to go up as in we use more and more water every month which is is not the case. They also decided to raise the price of the water so now we are paying more for water than we were before but yet we are still using less. read more

Liberty Utilities - Utilities Near Me - Cordes Lakes, Arizona

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This is a nice little small little building for our water company they've been trying to make some improvements around town here for the community to make it much better for the community I know a couple people that work for the water company and they're really nice and friendly and they try to do as much as they can to serve the community as best as they can read more

Liberty Utilities - Utilities Near Me - Cordes Lakes, Arizona

I have lived in Cordes for 17 years have had nothing but great experiences with the water company! The office lady is sweet and polite and the guys in the field are very friendly too! Pricing is very reasonable compared to other towns in the area. Thank you for the great service all these years! read more

i have not received any logical explanation on why my water bill is normally 20.00 and cents a month and now exactly 1 year ago this past aug in 2020 my water bill was over 200.00 + per month. even though i paid over $600.00 over 5 months period! in dec 2020 my bill was back to normal $20.59 for. i still had a outstanding balance due of 204.00 + new charge of 20.59. i paid the bill in full of 225.59. on dec 5th 2020. dec 18th. i paid 20.59 again. prior to that payments i payed 100.00 × 3 and st vincent depaul paid 151.09. i had the water co pull the meter. i had a plumber and the water co meter reader guy said i had no leaks! i was supposed to be charged 25.00 to test the meter if it was fine. i was told 2 separate stories on the meter. i was not charged for the testing on the meter. they kept the meter even though i was told it was fine and i was also told from someone eles at the water co the numbers were off. i got a 225.59 credit on my bills which started jan 2021. remember!! that was the final balance owed. previous bal 204.00 & current charge 20.59. total 225.59. when i received my disability check i paid it in full + 20.59 twice. my credit of " 225.59 " was up in oct 2021. my bill for 11 months were 20 dollrs and change every month. i received a phone call on oct 21st around 8am it was the cordes lakes office she told me i must have a leak or my toilet is running because my water bill is $199.00 minus the 33.00 i had left in credits. i just about died!! here they go again!! it was paid. and now im currently dealing with a $302.00 water bill!! no leaks!! besides i told them (liberty water co) 300 dollars is not a leak!! it's a flood!! no my toilet is not running especially 300 dollars worth. toilet was running yoy wouldn't be able to flush the damn thing. if the tank doesn't have any water in it. and just running. come on really?? one person 1 bathroom.. bathroom right next to my room. you would definitely hear running water!! 300.00 worth. i reported it to the arizona utility commission and haven't heard anything from either companies about the test results on this water meter! it's been since oct 28th when they pulled this water meter!! i left messages for the investigator with commission to return my calls he has not returned my calls!! i got a hold of gary harper 3 in your side! and bbb ( better business bureau) and filling a report on them. they pocketed my extra 20.59 + 151.09 + 300.00 dollars that was paid thru out those months of making payments. and the final 225.59 i paid in full in dec 2020. they did not refund st vincent depaul 151.09 or the other 300.00 i paid plus the 20.59 i paid twice. this is a current situation i am dealing with again with liberty water!! a new charge to test the meter is now $30.00 and they do not return the meter you keep the temp they put in when they take out the one to be tested!! so another point i'm making is " if " the meter test good and you pay 30.00 dollrs, but they don't put the meter you had them test and paid for test. they keep the temp in place of the one that tested good. there's no guarantee that the "temp" meter which is now your "permanent" water meter has also some kind of defect. every time you have the meter tested that your paying for you do not get back they leave the temporary meter in. who knows if that obe been tested or not??? but we're stuck with a different meter not the one we paid to we tested!! i have all document's, bills and bank statements on all the payments i have paid to them and they gave me back the last bill i paid in full for nov, dec 2020 bill. when my first 240.00 bill started in aug 2020!! i think bbb and gary harper will expose this??? for what they really are!!! read more

Today our water was turned off, no notice, no warning. The bill was up to date, paid in full, no delinquencies. When we called the water company to find out what was going on, they said that even though the bill was paid in full, no time, they turned the water off because the post office mistakenly returned a piece of mail in May. They said they would be out to turn the water back on, but 2 hours later, still no water. This is Arizona, the middle of summer, hotter than Hades, and we have no water, being punished for paying our bill, but there was a mix up at the post office. read more

they SUCK charge what ever they want on water when I live in a very small 1 bed apt and pay 45.00 on water that's bs watch out they will rip you off read more

The saga with Cordes lakes water company continues between the Water Commission and myself I thought we had this problem resolved but come to find out Mr Ross the manager feels that he is above any approach I recently discovered a hole in my fence as I surveyed my video tape I notice Mr Ross obtaining an opening in my fence he walks totally on to my property does not check any pipes does not check anything else that goes to the back of my property where my head is and looks at my bamboo stands there for a considerable amount of time walks off my property does not notify me that he is on my property even though I'm on the telephone at the time leave the opening to my fence I have two dogs and four chickens that could have gotten out I call the Sheriff's Department they took a report they went down and talked to Mr Ross the officer even checked my property and could find any reason by way of equipment or water meter for any reason why he would be on my property Mr Ross toll the officer he was checking for leaks I find that kind of falsehood is responsible due to the fact that Mr. Ross did not even check the whole property line in the back of my property just stayed in one spot just was looking at my bamboo overlooked inactive water meter also told me over and over again he would never personally step his foot on my property and has also never checked or any of his employees check the area that he was checking on that day for 12 years before has told me over the 12 years that if I have water leak that is on my property line and not out on the street I am responsible for the leaks to be repaired so why was he on my property checking out my bamboo which he gave me permission to plant but now he called it gutter trash bamboo the water meter that is inactive that is on my property still is not my responsibility it is inactive and it goes to the neighbors house the inactive water meter they could easily be seen from the street or even by the neighbor's property he did not have to vandalize my fence I had the sheriff's department come out and he totally checked all of the area around under my bamboo he could see that there was no point to Mr Roth being on my propertyadvised me that when Mr Ross gets back from hunting that he will tell him to stay off of my property I understand that this is a civil matter and if I need to take it any further I will I just feel that Mr Ross is overstepped his management position and thinks he is God he is just a manager I talked to the owner of the business and he seems to a subservient to Mr. Ross so who's really running the water company is it Mr Ross I have talked to several residents that has had a run in with Mr Roth and they all say the same thing you cannot speak to this gentleman he is uncooperative and he has a very bad temper with one of the people that I talk to who as witnesses as he called it blow up by Mr Ross to ward another customer I do not recommend this water company even though we have to go through it does not mean that we have to take their bullcrap fight them hard people don't just take what the water company says because they lie and even lie to the Water Commission read more