I was so excited to find this place. It sounded exactly like what I needed to get my mother to her same day procedure at the hospital. I'm unable to drive due to my own injury.
We called and got pricing for both the pick up (early hour fee applied) and then they were going to sign her out of the hospital and bring her home to me (she was under anesthesia so she needed to be with a person during recovery). I was told that they use transport wheelchairs and they had a "no touch, no catch" policy. This I understood.
The driver gave my mom a lecture about the ramp we have outside and she claims it is unsafe. First, no one wants to be lectured on the way to their heart procedure. Second, the ramp holds 800 pounds and was designed to be semi-portable. It has some flex when you get to the middle of it. Anyone who knows physics or understands statics and dynamics knows that flex is necessary by design. Inflexible items break. Buildings and bridges are built to sway; they remain intact because they are designed to flex rather than have a critical failure (I.e., break into pieces). The ramp is well constructed, has high ratings and was installed by a former NASA scientist. I think he'd have mentioned it if it was a serious problem.
The day of the procedure, my mom was driven home. I am recovering from my own surgery and can't get outside. I heard my mom from where I'm at in the house. I could hear the driver on her cellphone but wasn't able to make out what was going on. Then came the lights. I had emergency vehicles in front of the house. Then it went dark and I was left in the house wondering what happened. My mother had fallen and hit her head. The driver had called 911. She had my number and had spoken with me previously, yet she left without ever calling me to tell me what happened. My mother was in a neck brace for hours before she could call me to tell me what had happened.
So, as far as the quality of my mother's trip I would argue that she was taken to and from the hospital. She received an opinionated lecture from the driver who lacks any background of the specific ramp that we have. (She also gave her unasked for information about how to get rid of the second car in our two driveways.)
At no time did she have the courtesy to call and let me know that she was not bringing my mom through the door for me to watch. She should have called to tell me that she fell and was on the way to the Emergency Department for scans to look for internal bleeding. Professionalism dictates that. But I would have thought that she could comprehend that you don't leave an individual hanging on wondering why their loved one never walked through the door.
Will she get you from point A to B, likely. You'll be told along the way whatever it she feels needs fixing and how to do it. As mentioned, if your loved one doesn't walk through the door, do not expect her to tell you anything. Pray that you will get a call from your family member in a reasonable amount of time. I believe that people are generally decent until they prove themselves otherwise. Maybe this rating will give someone else pause to see that they are treated with respect from point of contact all the way through a completed job. read more