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    Liberty Tax

    3.7 (9 reviews)
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    Updated 1 week ago

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    Services - Liberty Tax

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    1 More Service

    Tax planning

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    Jackson Hewitt Tax Service - Jackson Hewitt tax services

    Jackson Hewitt Tax Service

    (11 reviews)

    Bruce at Jackson Hewitt was the tax agent managing my case locally in Reno, NV. This person has…read moredragged on the finalization process for weeks and has been impossible to get a hold of. One week.turned into two, then the excuse was we need two more weeks for a manager to get back from vacation. After several weeks of silence, I finally received a voicemail from Bruce stating, "I'm glad you received my calls last week--we need to connect to finalize." This was puzzling, as I had not received any previous calls or voicemails from him. It felt like an attempt to retroactively cover for his lack of follow-through. Out of options, I went to the local office in person, where Bruce--who was the only person available--told me he couldn't complete my taxes due to an issue with my LLCs. I tried to explain that this was precisely why I was there: to clarify the structure of my holding company and LLC, and to provide documentation showing the matter had already been resolved. He wouldn't hear any of it. He dismissed the conversation entirely and refused to assist further. Attempts to escalate to management went unanswered. In the end, I lost over six weeks waiting for support that never came--only to be turned away by someone whose skills appear limited to the most basic returns. If you're filing anything more complex than a standard W-2, I strongly recommend you avoid Jackson Hewitt. Save yourself the frustration and wasted time. Use a platform like TurboTax or seek out a tax professional with actual expertise--someone who won't string you along only to tell you they can't help.

    Jackson Hewitt, Bruce, needs to be avoided at all costs and avoid the company as well. Their…read moreguarantee is useless. They won't do anything. Bruce told us that a rental property loss was not a reportable loss. I rea searched this and he is wrong. I spoke with him about my findings and rather than looking into it refused to do anything about it. He knew nothing about the code i referenced but on the following day knew everything. There is actually a form that suspends the loss, apparently indefinitely. (or at least 10 years that I know of) I nor sure why he decided he was right but he's not in a position to do this with the companies guarantee.

    Forbush CPAs - Dan Forbush, Principal, Forbush and Associates, CPA, Certified Public Accountants, Reno, NV

    Forbush CPAs

    (32 reviews)

    I was recommended to Brent Forbush for my tax filing and met with him in October for an hour-long…read moreappointment. I provided all of my documents at that time, and we shook hands on a plan to move forward. Unfortunately, that was the last communication I ever received from him. Since then, I've called at least five times to check on the status of my return. I spoke with his receptionist multiple times and with an account/tax manager twice. I also left messages specifically requesting a call back from Brent himself. It is now December, and I still have not heard a single update. The complete lack of follow-through and communication has been incredibly disappointing, and I am now seeking a different CPA. I do not recommend this firm.

    I sought out an expert individual tax preparation firm after my previous firm made several…read moreincompetent mistakes. With Brent Forbush's Big 4 CPA background I was comforted in that regard. That is considered the gold standard in accounting. Even with Forbush's significantly above market fee, I was comfortable. However, my work was delegated to an overworked newby, whom I suspect was not even a CPA. When I received an unexpected and unexplained refund check from the IRS, I brought it to his attention. He didn't know what to do, so he did nothing. The result of this inaction was an eventual penalty by the IRS. I finally obtained Brent Forbush's personal intercision with the IRS, but it was to no avail, even though the mistake was really made by the IRS. I did not get what I paid for and I have now taken my business elsewhere. I do not recommend this firm for individual tax preparation.

    Liberty Tax - taxservices - Updated May 2026

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