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Reno, NV

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Liberty Tax

3.7 (9 reviews)
Closed • Closed
Updated 1 week ago

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Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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6 years ago

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Jackson Hewitt Tax Service - Jackson Hewitt tax services

Jackson Hewitt Tax Service

(11 reviews)

I had the upmost experience with Sandy, I had never been to have my taxes done with this…read moreestablishment. I really needed help on getting my taxes done as I have always done online. I will say that Sandy was very professional and helped me all the way through to get my taxes done properly. I really needed the help and she made it so easy by just understanding me and what I needed done! She was very personable and looked at every encounter I had. I will say if you need the experience of someone professional and knows the way to do taxes properly, you need to go to this woman! Very knowledgeable and very helpful with all your tax needs! I thank her so much bcuz when I walked in I figured it would be a long on going process and it wasn't! She knows how taxes work without a doubt! I plan to go next year as well, she is very smart and makes it so easy but still remains a professional. I wasn't there very long it all was so easy and quickly done, I do like that they offer the extras, of course you pay but it's definitely worth it! Thank you for having this tax preparer as part of your team!!

Bruce at Jackson Hewitt was the tax agent managing my case locally in Reno, NV. This person has…read moredragged on the finalization process for weeks and has been impossible to get a hold of. One week.turned into two, then the excuse was we need two more weeks for a manager to get back from vacation. After several weeks of silence, I finally received a voicemail from Bruce stating, "I'm glad you received my calls last week--we need to connect to finalize." This was puzzling, as I had not received any previous calls or voicemails from him. It felt like an attempt to retroactively cover for his lack of follow-through. Out of options, I went to the local office in person, where Bruce--who was the only person available--told me he couldn't complete my taxes due to an issue with my LLCs. I tried to explain that this was precisely why I was there: to clarify the structure of my holding company and LLC, and to provide documentation showing the matter had already been resolved. He wouldn't hear any of it. He dismissed the conversation entirely and refused to assist further. Attempts to escalate to management went unanswered. In the end, I lost over six weeks waiting for support that never came--only to be turned away by someone whose skills appear limited to the most basic returns. If you're filing anything more complex than a standard W-2, I strongly recommend you avoid Jackson Hewitt. Save yourself the frustration and wasted time. Use a platform like TurboTax or seek out a tax professional with actual expertise--someone who won't string you along only to tell you they can't help.

Liberty Tax - taxservices - Updated November 2026

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