Unknowledgeable, unhelpful, uncaring. This is a long story that starts with buying our home in Truckee and insuring with Farmers in 1991 with Ray Craig as our agent. He retires and Ms. Swift takes over. Fast forward to 2014, when we get our bill and it has tripled. I could get no help from Ms. Swift to find out why this occurred. I had to make numerous calls to Farmers and deal with others in management finally to learn that my fireline score had been increased. Upon further research without assistance from my agent, I learned my neighbors' scores had not changed. Ms. Swift could not be bothered to follow up so I filed a complaint with the CA insurance commissioners office. This got results! I received a letter of apology from someone at Farmers headquarters, my fireline score was returned to what it had been and my bill went back to normal.
Fast forward to December 2019, I get a letter from Farmers that my homeowners insurance has been cancelled. My husband and I are in shock. No courtesy call from Ms. Swift to warn us and provide any help or explanation. I call and find out from Ms. Swift's assistant that some, not all, policies in my area are being randomly dropped due to the fire hazard in my area which is Tahoe Donner and there is nothing I can do. We have thankfully moved on to another insurance company.
Stay away from Farmers and especially this agent. read more