I was referred to First Call from our realtor who had very happy clients who had hired them in the…read morepast. Through our whole water damaged experience, the best call we ever made was to First Call Restoration. First Call is a family-owned company who knows how important it is to due right by their clients and do so with honesty, respect, and professionalism. They actually care about the welfare of their customers and making sure that they can put them at ease during a very traumatic situation. Their entire team from Janice and the answering service team to Mike and his field team are friendly, empathetic, and honest. First Call worked directly with my insurance company to get an agreed scope of work and always made us feel like a priority. Janice explained the entire process and Mike even educated us on how mold grows and how to understand the moisture readings during his assessment of our home. They took out only the wet and damaged parts of the home and worked around saving anything we can reuse or reinstall such as drop ceiling panels that were not damaged from water in our finished basement. They kept everything neat and organized and cleaned up very well during and after the demolition process. We are very satisfied with the mitigation services that they provided to our water damaged home. Even though we are still fighting to settle with our insurance company and are dealing with that stress, we feel completely at ease to know that the work that First Call did left the water damaged areas of our home were cleaned, dried of any moisture, and mold free. When the weather kept fluctuating between cold and warm temperatures (our home still doesn't have heat and water), we noticed condensation in our house like it was sweating. It was easy to pick up the phone and call Janice and the rest of the office team and heed their advice on how to relieve the moisture. Mike even came to the house to read the moisture and humidity levels and make sure everything was all right and put our minds at ease. I recommend with full confidence to anyone looking for help with damage to their home to make their first call to First Call Restoration.

Not too sure who was hired to give a great review?! I've had issues after issues with this company…read more Many calls, babysitting the employees, they cut many corners on things. Of it wasn't for my boyfriend to check on things nothing would've been cleaned properly. Mind you it cost us $14,000!!! Not happy at all and we're not close to done! I asked to speak with the owner and never received a call. This is ridiculous! RUN!!!

The crew arrived right on time and all were friendly, helpful and worked efficiently. I love when…read morethey come here to deep clean the house; they are both more efficient and more productive than we could ever be. Each member was so helpful. Indeed, this was such a nice interactive group of three who are really wonderful to have over. Heartily recommend.

I was SO pleased with not only the quality of the work but also the great women who made it happen…read more I was looking for someone to wash my windows and place the storm windows once all was cleaned. I have used other window washers before and never has the job been done with such care and attention to detail. The result is amazing - sparkling fresh windows just in time for the fall weather to kick in. I understand Home Master takes on all sorts of jobs from windows to construction, to mold, smoke, water issues to name only a few. I will certainly reach out to them again and tell my friends. I encourage you to check in with them to get a quote. Thank you Home Master.

After researching local companies in the Danbury/ Bethel area, I came across reviews for Carpet…read moreExpress Cleaning. I worked directly with John T, owner throughout the entire process and on day of cleaning - all was perfect. John arrived on time, reviewed existing carpet conditions making sure to point out any stains and was diligent in removing stains. He was thorough but also worked quickly. He took care to move around his equipment not to damage any of the hardwood flooring and cleaned/mopped areas once done. John is personable and I highly recommend Carpet Express.

From the owner: Carpet Express is a family owned and operated business. It has been in business for over 35 years…read more Customer satisfaction is our number one priority and goal.We specialize in carpet & upholstery cleaning, oriental rug cleaning, water restoration and more.

Making a bad situation far, far worse…read more I recently had a catastrophic plumbing failure flooding 2/3 of the downstairs of my house. Worse still, I was 1,000 miles away and unable to return home. The good news is that upon calling ServPro they immediately called me back and had a project supervisor on the ground to access the situation and come up with a plan. That too was handled quickly and, as I was not able to be there (though I had eyes and ears there thanks to helpful neighbors) the project manager assured me that I would receive regular updates and that nothing, outside of the saturated sheet rock and flooring would be removed without my approval. If it were just for this, I'd give them **** But the situation got much worse very quickly. First, the project manager, despite repeated assurances she'd keep in touch with pictures and detailed updates did not follow through. My repeated requests for updates were only occasionally acted on Then, a set of handmade solid wood kitchen cabinets, despite having registered as low moisture on the project manager's detector, were ripped out and disposed. (this, despite a neighbor/contractor who was on hand and confirmed the low moisture/mold reading.) Next, the project manager contacted me to apologize that, in moving a handmade bluestone countertops, they were cracked and were set aside. It was in the process of trying to resolve these mishaps that I encountered the worst customer service in my life and the situation got far, far worse. The Servpero owner in all of my phone interactions was dismissive, curt, insulting and condescending continually interrupting me. Next, not only did he deny the condition of the kitchen cabinets, he lied by saying I approved their removal (the form which is supposed to list all the thrown out house contents was blank.) Further, when I told him about the countertops he made the astounding lie that I had authorized the removal of the stone countertops but refusing to produce proof or payment All attempts to resolve this situation amicably were met with an insulting and disrespectful tone, an astounding anti-social tact for someone dealing with people in the midst of catastrophic loss. Note, that if there was a way to give less than *, I would quickly do it and still fell I had given them too much credit. Please, please please, don't do as I did. Avoid these awful people and find someone --- anyone - else to do the job and avoid a far worse catastrophe.

I have never experienced such an unprofessional owner of a company. I had a flood in my upstairs…read morebathroom that ran into my sons bedroom downstairs. I called them right away because I was told that they were a very reputable company. The owner of the company wanted my landlords information immediately before even coming out for an estimate. Due to personal reasons I have been handling any and all maintenance on his home. They ended up sending out an amazing estimator who was very kind and understanding that my son had been displaced due to this flooding. When I called to get a copy of the estimate for my landlord, the owner was extremely rude and condescending and told me she would not speak to me because I was not the homeowner. I explained that I was handling things and why and she still refused. I then contacted my landlord and explained to him that he would need to call to get a copy of the estimate. He told me that they would fax it to him. It's been two weeks today since the estimate, and still nothing. So I called the owner once again to inquire about the estimate, again she was extremely rude and condescending. She told me that she spoke to the landlord and he would get the estimate when it was completed with the same nasty tone as she had prior. I told her to forget it. Hopefully other people will have better luck and she will work on her customer service skills.

What an amazing company. We had to deal with a biohazard situation and they were timely, affordable…read moreand thorough. We will definitely recommend them and would use them again if the need arises! Thank you!

We recently had a pipe burst on a Thursday late afternoon. Called PuroClean and spoke to Miriam…read moreGibbons. She said not to worry we are here to help. Kudos to the crew Miriam sent John, Esperanza, Nick. They were helpful, companionate, understanding, treating our home as their own. Would highly recommend them. Steve & Patti Connors

Expert and attentive to details. Stands by finished result with satisfaction pledge. Creative with…read moresolutions and listens well to discover customer requirements.

Tyler arrived on time and ready to go. He took his time to solve my problem carefully and charged…read moreme exactly what he had estimated. I love that he does small jobs as well as more extensive work, and I'll definitely work with him again. I found him to be a lovely human.

Had a great experience with them. great company. professional staff. thank you express for the…read moreseamless experience.

From the owner: Express Restoration is a trusted partner that provides quality disaster restoration and cleaning…read moreservices, in Orange County, NY, Rockland County, NY, Bergen County, NJ and Passaic County, NJ. With over ten years of involvement in the community we offer a range of services to meet your needs; Restoration of Fire Damage Water Removal and Repair Mold Remediation Odor Control & Odor Removal Reconstruction Services Pack Out and Storage Cleanup for Vandalism Estate Cleanup Hoarding Cleanup Duct Cleaning Whether you are facing a flooded basement or need assistance, with smoke damage and fire restoration Express Restoration is here to provide exceptional solutions that bring you peace of mind.