Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

This agency has terrible follow up they don't return phone calls. They also will get you the most…read moreexpensive insurance and will not help you find a cheaper one pretty sure they're working on commission it's about the agency not about the people find another agency if you can they won't help you

Nilda was fast, helpful, thorough, kind, and stayed late to make sure we were insured. She is the…read moregold standard for insurance agents and so glad we found her. Thank you, Nilda!!

I've never actually met Adaias, so this review and rating is mainly for the staff with whom I've…read moreworked with. In general, they are very helpful in setting up a new insurance and changing policy types. Even though I did some homework on my end to make sure I was selecting the insurance options I needed, any questions I had every staff member has been able to answer with satisfaction. They also recommend any adjustments for areas I was unclear with, and are more than happy to find ways to help you save your monthly/yearly payments with applicable discounts. Compared to other major auto insurances in the Boston area, I haven't had any issues thus far with having my policy set up exactly how I want it to be. All staff members are courteous and I have not had any issues with them so far. Fortunately I have not had to make calls to file a claim yet, so I am not sure how claims are handled. I took away one star because I had to make a call to fix a typo in my name, and I was initially hung up because there was confusion on the policy number, which took me by surprise, but after I clarified the situation they were very helpful in fixing the issue.

They are nice and helpful enough when you can reach them - but good luck reaching them. They answer…read morethe phone one time out of ten on a good day, and frequently ignore emails. They require a good deal of hounding if you have something time-sensitive to address. It is a huge waste of time and causes unnecessary stress.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

Well I thought this was a pretty good insurance company pricewise. I had them for 2 years ,their…read moreprices were better than Commerce .Last year when pulling into a supermarket parking lot I touched a bumper on a 9 year old jeep .I was driving a 2010 Camry .The guy was in his car jumped out screaming .I wet my finger and 80% of the scratches disappeared ,did the same to mine ,no more scratches .It boggles my mind that the guy would get so upset I was creeping into the space .Anyway I find out both of us have Liberty Mutual ,the only difference was I was not going to make a claim but he was .I scoffed when he said that he was going to report it, a 9 year old car with many scratches,give me a break ,I could have done more damage with my finger nail.I sensed fraud. After a few weeks I got a notice that Liberty Mutual had awarded this guy around $675 .I was shocked ,how could they ,if Liberty Mutual wants to throw their money around ,I say ,let them ,but I received a point against me,and that's wrong .Today I got my 2013 policy ,an increase of $375 ,I was literally shocked .I called around and got a quote from Geico over $400 lower than Liberty Mutuals,even $30 lower than Liberty Mutual's 2012 policy before I got a point . The Boston Globe had an expose on the head of Liberty Mutual last year and now I'm beginning to understand why Liberty doesn't care about money .The head of Liberty was taking in a $50,000,000 million salary ,he had homes in a few warm climate states which he travelled on, I think the Globe said company plane taking all his friends on many vacations to play golf.Someone has to pay for all that ,and that someone is us in higher premiums .As I understand it mutual insurance companies are really owned by the policy holders ,but it's wonderful when you have a board that votes it's head of the company one of the highest salaries in the USA for an insurance company .I had decided before this incident I was going to take my insurance elsewhere .The disgust I have for Wall St for what they did to our country has spilled over to Liberty Mutual which is practicing greed ,I wan't no part of them ,also check Geico's prices ,they're new in MA.

If I could select no stars I would. September 08, 2025…read more Liberty Mutual admitted its adjuster made a false statement against me and shared it with my then client, their insured, who then terminated the contract I had with him. Liberty Mutual refuses to retract their statement. That falsehood destroyed my career, left me homeless, and is now part of the larger homelessness crisis devastating the city of Los Angeles. Instead of correcting their mistake, Liberty Mutual and their attorney, Mr. Boos, continue with delay and technical defenses. I need your help to resolve this matter because if Liberty Mutual won't own up to its actions, a jury and the public need to know the truth. Thank you Frederick Sutton pojectbeginagain1@gmail.com

Hi I been dealing with lisa gaines for many years. My car got hit and recently had it repaired…read more Lisa has been great with all the paperwork and emails etc. She is the best Frankie Imbergamo Boston Massachusetts

Francine is AMAZING!! Knowledgeable and on top of the issues! She Gives great advice!read more