I lived in the Element 28 for just under 2 years. I thoroughly enjoyed my time in the building and…read morewas sad we had to leave for a job opportunity out of state. This building has everything you need for a quiet home in the heart of Bethesda. Its location can't be beat. It situated right across from the Red Line so my daily commute to my office in downtown DC took less than 20 minutes. Additionally, the Element 28 is situated right between new and old Bethesda. Bethesda Row (New Bethesda) is great for some fancy dining and shopping while old Bethesda is full of charm and hole in the wall restaurants. The apartment itself was incredibly comfortable. It has a great updated kitchen with modern full size appliances. The massive fridge is a huge plus as well. The living and bedrooms were spacious and have an ample amount of usable space. Finally, the leasing office and front desk have been great to work with for the entire 2 years we were at the Element 28. The leasing office has been professional from the day we toured our apartment through to the final move out procedures. I have highly recommended the Element 28 to friends and will look to move back into the building if we move back to the area.

I believe for everyone to understand this review in a better way it would be important for me to do…read morea very quick summary of my dealing with Element 28/Kettler properties. My roommate and I are both surgeons/doctors and we were moving half way across the country from Texas to Bethesda. I spoke to the administration 4 days prior to our arrival and we had an understanding that once I had arrived here from Texas and after 20-Hour Drive we have an apartment waiting for me and my friend upon a basic discussions of how to obtain the apartment with the prerequisites where we had agreed on. The element 28 admin staff/manager, Max Vaughan, told me they need the following information Prior to our arrival: Social Security, credit history to be checked and a copy of my W-2 along with banks and credit card information (which seems a bit unusual). Everything was provided to them digitally and they confirmed However, once I completed my 20 Hour drive and arrived with my moving truck in Bethesda, Maryland, I was told that additional requirements would be needed upon further inquiry, I was told that I would need to supplement my application with a copy of my income tax return and additionally same is required of my roommate. I submitted all the required information and once I submitted tax information I was told that their "board" had to review everything and the leasing agents would be in contact with me and keep me up-to-date of how my application is proceeding. Despite that we waited from 10 AM to about 4 PM and got another additional phone call asking me to submit the last three months of bank statements from my checking account with a minimum requirement of jabbing $110,000.00 as a balance in my checking account at this point I was under the impression that the leasing company is not going to accommodate us and they are just looking for excuses not to honor the promise they have made because my understanding is that no normal person unless you're a millionaire or a billionaire would keep $110,000 in their checking account. in addition I should state that my credit score and my roommates credit score both came back as 800+ so everything checked out. So we can't help but to have an impression that they were looking for more and more excuses not to offer us the apartment. so I just want to bring that to everyone's attention because a lot of us once we commit to a move specially from a long distance such as Texas and drive all the way here with the promise of being accommodated by this apartment company (element 28) you will be most likely disappointed and I'm not sure if this decision had any discriminatory reasons behind it but we can truly not come up with any logical explanation why this happened except that there was some discriminatory reasons behind a decision. Therefore, I am giving them one star. I wish we could give them less than one star, however, the system does not allow us to do that. But I think it's very important for future applicants to be aware of that because when you like myself, make a commitment to drive 20 hours and arrive here with a truck full of furniture and belongings and you're told that you cannot move in. We find it extremely, frustrating and unprofessional and would like for you to know our experience. Imagine you show up somewhere in a new city not knowing anyone or any place and you have a truck full of furniture and belongings and don't have a place to stay! The location is very nice, the pictures of the apartment are extremely attractive, however please do not get tricked by all this Façade. Don't get fooled by their location!

I have been living here for almost two years now and never had a complaint. My experience with the…read moremanagement team has always been pleasurable! I would like to give a special thanks to our leasing agent Sean for handling all of my requests and making my move-in process so smooth and easy, he is always going above and beyond his call of duty!! The customer service here is what made me want to up this review to 5 stars. Also, I would love to talk about our janitorial team. I feel like this is very important to write about because of Covid-19. The way they have maintained our common areas have been outstanding. The building ALWAYS looks clean and very presentable. Maintenance is on point and quick to respond to any issue. Love it here and would highly recommend !!

I was extraordinarily hopeful after my phone call with Samantha in regards to leasing here at the…read moreGalvan. My first visit was 4/5. My agent was quiet yet engaging and was very professional. I fell in love with the second unit she had showed me, though it is off the market now. If you look at my other reviews, you'll see that I've been touring numerous places and I reiterate that my search has steered because of personal circumstances but nonetheless, my new search remains. I came back into the Galvan to tour one or two one bedroom units with extremely high hopes, given how in love I fell with the previous unit (that's no longer for rent). My agent was just silent or short answered throughout the whole tour. She stepped out of the unit, didn't guide me along or make any suggestions. It flipped my view on the Galvan 360. The walk and elevator ride was complete silence I felt so uncomfortable and unwelcomed. We were going to tour the second unit but I just told her it was fine and that I didn't need to tour it. I remember thinking 'yeah this is totally not happening' and comparing that to the first time I had left the Galvan after my first tour when my thoughts were 'I love that place and I can totally see myself living here.' All in all- the lobby is lively along with the lounge areas. The elevator and hallways are a bit dimmed but nothing that I wouldn't have been able to get past. They have great units which really goes to show that the agent you have can impact your feeling of welcome and 'home' significantly. The Galvan is not a complete write off for me. It will still be on my mind during my revised search. If I set a new tour or actually end up moving into a unit here, I will definitely revise my review to where it fits!

Recommend just because of the virtual tour option. The representative was super helpful. They have…read moremove in specials . The only issue for me is the location. Too far from work. Keep up the good job guys.

I've been looking for a place for my mom for about 4 weeks now. Not until last weekend when Tim and…read moreI connected as a first time visitor to this property I knew this would be a good fit for her. His professionalism and patient was most appreciated. My mom is elderly and handicapped. So she requires some accommodation. Without hesitation that gentleman was by far the nicest we've been encouraged with all Summer apartment shopping. With that said, we were pleased and happy to began our application process for Dec move in. Thank you again Tim you were awesome.

I've been here 3.5 yrs and love living in Downtown Silver Spring. The Central was a good choice for…read moreme. As far as noise goes, I face Fenton, but the traffic noise doesn't bother me at all. I hear what sounds like a TV from somewhere sometimes but if I am trying to read or otherwise relax, I just play white noise on my speaker & I'm good. Maintenance is extremely prompt & I love having an in unit washer & dryer. I don't participate in all of the activities, but I do enjoy the book club. We need management to help us promote it more as a lot of our members moved away. Overall, I am happy about my choice.

Danielle, the concierge who works the evening and sometimes the overnight shift, is brave and…read moreensures that the building is safe. She goes above and beyond. Last week, I was at the desk when an Uber Eats delivery came in close to 9:30 pm. The delivery person was upset that Danielle would not allow her to take the food upstairs. It is Central's policy that delivery agents are not allowed to go upstairs after 8:00 pm. Though Danielle called the resident and offered to take the food to the apartment herself, the delivery person still demanded to take it upstairs. The delivery person called Danielle names, belittled her role, raised her voice, recorded us, and refused to leave the premises. Through it all, Danielle remained calm, kept her voice at the same low conversational tone, and repeated the solutions she initially offered regarding the food delivery. I was impressed with Danielle's response to the aggression. This went on for about 30 minutes until the delivery person decided to leave. Before and after the delivery person, Danielle was also trying to keep the front doors closed. One of the doors did not close once opened. To prevent non-residents from entering, she tried to get residents to use the other door. Despite putting up signs, the residents kept leaving the door open. She got up to close it several times in between responding to residents seeking assistance all over the building. She eventually resolved the door situation by putting a flower pot to block the malfunctioning door. She maintained vigilance via the cameras and greeted everyone who entered the building, allowing her eyes to rest on each face. It was a noisy and chaotic night. I was both stressed and concerned for her safety. She is also brave! I have witnessed her in the past go into the garage after 11:00 pm to evacuate a man who snuck behind the second gate to sit there. I walked with her before going home because I was concerned that he would get aggressive. He did not. I told her that she is brave to have planned to walk out there alone with no one else around. I also praised her for her endurance throughout the chaos.

Pros - I love living here at Hidden Creek! it is a wonderful place to live. Roomy apartment with…read morespectacular view of the horizon! I love my neighbors they are peaceful. Quick maintenance response. Beautiful place to live. Cons - Hallway carpet is stained and needs replacing. Valet trash missed pickups several evenings. Ambulance and police sirens are loud and windows don't have a good sound barrier for loud mufflers on cars. Cable fee should be optional not required.

Love the apartment love the team, Tiffany, Kim, J.P And Jamil,…read more They are helpful and would do anything to make you feel you are at home. The club house very elegant and the gym open 24 hours, which is great. Outdoor Swimming pool, and they allow pets. I recommend them.

My family and I have been residents of this complex for over two years now and to be honest, our…read morequality of life here has been poor, and that's putting it mildly. We have always owned our homes and decided to invest in other ventures and rent. We thought it would be an exciting change for us. Unfortunately, from day one we have had nothing but problems here. It started on moving day when another resident put his hands on our minor son and would not allow him to walk away from him, while my husband demanded for him to let him go. We nearly pressed charges against him but Sara Garcia, the property manager at the time, implored us not to do so. She was fantastic, by the way, and always tried to de-escalate problems. The very same day, there was someone smoking marijuana on the property and another resident complained to the office that they thought it was us. We also smelled it and this was beyond insulting. To further the insult, management (Carol Oser) wanted to do an inspection following that complaint on our first day here! What a way to welcome someone to the community! We soon noticed that there was suspicious activity in the parking lot after hours. We reported this so that it may be investigated. Our son was still a minor at the time and we did not want him to be exposed to such an environment. There were also several vehicle break ins, our truck being one of them. No action was taken to prevent further incidents. Then, because we were the newcomers, we were accused of not picking up after our two service dogs. Fortunately, we had noticed that the grounds were full of dog waste from day one and complained about it immediately to Sara, especially because one of our service dogs is handicapped and unstable on his legs. We did not want him accidentally stepping or falling into another dog's waste. It all just kept going downhill from there. There were a couple of office staffers, Sara and Ydiany, who were always accommodating and tried to smooth things over, but overall, the problems never got addressed and got worse, if anything. Things got progressively worse after Sara left. We have always felt targeted here. They even have us muzzle our service dogs (which is an ADA violation) simply because people are afraid of them and get anxious when they see them. No other dogs on the property are muzzled and they constantly instigate our dogs. We choose not to complain about such pettiness because it's not worth our time or breath, but apparently others aren't the same way and have nothing better to do than put in ridiculous complaints. Further, the insulation throughout the building is terrible. Every little thing can be heard through the walls/floors/ceiling. The upstairs resident is extremely inconsiderate and will stomp around her apartment at all hours of the day and night disturbing the peace and alarming our dogs. We have to play music to drown out her noise and keep the dogs calm. She has supposedly been warned by the office but continues to make excessive noise to this day. Then she has the audacity to complain about our music (which is always within county noise levels). I don't think we have had any real peace since moving here and can't wait to move out. I would not recommend living here.

On a recorded line Carol Oser who was promoted to Millstone property manager fabricated and stated…read moreher name was Tina on the phone. She also refuses to give me her Regional Manager name and phone however gave me a false email. I took it upon myself to call Buzzoto properties headquarters in Greenbelt Maryland. She was very abusive with a negative tone as she violated fair housing laws refuse to rent to certain protected classes. She told me that she was not working at Millstone last year as using her name Tina on a recorded line. She hangs up the phone on me. Ms Oser pretended to be another person on the phone but all this time it was Carol Oser who was promoted on November 21 2024 from the Assistant Manager to the property manager at Millstone properties. She needs to be investigated.

Hello, I was schedled for a tour on the 20th of Oct at 1pm…read moreand i showed up and no one was their to assist me i cant reach anyone on the phone how can you have units availble but no one to show them i really would like to to speak to someone about this

The New Management provides great customer service. Very knowledgeable about Apartment Management…read more Made our move really great and checked on us regularly to make sure we didn't need anything.

I've lived here for two years, and I can say without hesitation that this is the worst management…read morecompany I've ever encountered. For the last two months, my AC has been broken, and despite numerous complaints, I've been told it's "working fine," even when my apartment has been sweltering at 78-84°F. They actually came to check when it was 84°F and still claimed there was nothing wrong. I've gotten no compensation (or even reply) for this inconvenience, not even a rent deduction, which is beyond frustrating. On top of that, every year they raise the rent by 10-20%--which is already outrageous--and this year, they decided to completely take away my fireplace, one of the main reasons I chose this place in the first place. They just boarded it up with a cheap black board, and now my living room has looked like an eyesore for over 8 months with no fix in sight. This is my first negative review on Yelp, but I feel it's important to share my experience so others don't make the same mistake I did. Avoid this place if you want reasonable management, reliable maintenance, or any semblance of respect for your living space

I have been a resident at the Edgemont at Bethesda Metro Apartments for a number of years, and I…read morehave been extremely happy with the building management staff, the maintenance crew and the concierge staff. The building's location is in the heart of downtown Bethesda where public transportation, restaurants, stores banks etc. are just a couple blocks away. I would highly recommend the Edgemont to anyone who might be in search of an apartment residence in the Bethesda area.