Lhasa has some of the best bulk herbs and spices in the region, and their selection of supplements and other health/beauty products is fine. I used to come here for years *despite* the staff's disregard for customers, but decided recently to just stop coming. I believe strongly in supporting community businesses, but LK takes its customers for granted in a major way.
I have experienced exceptions to the following (i.e., some genuinely kind people there), but they are exceptions. There's a weird cliquishness at LK. Customer service varies by day/mood and (I think) whether or not you manage to impress whoever's working as "cool." Their criteria is different than mine. If you make it to the club, it seems like you get treated with anything from friendliness to excitement to somewhat superficial herbaphilia. I suspect there is an earnest sense among the staff that herbs are great paralleled by a sense of scarcity, because pay at an herb store is a lot less great than the herbs. This scarcity culture likely contributes to the us/them mentality of deciding who is and is not "real," herbal-wise.
I'm an experienced herbalist; I worked for 10+ years at a similarly-sized herb store far away from here; it had a slightly different business model (they employed a large number of professional practitioners part-time rather than what appears to be a somewhat less experienced full-time staff). At the end of the day, I practice herbalism because herbs and holistic medicine are, in my estimation, environmentally and physiologically helpful, viable modes of sustaining health. Meeting a more experienced herbalist or a relative herbal neophyte is no skin off my nose; we're all on this interesting journey together, and I love sharing my knowledge.
Very little such affection for cooperation and intellectual curiosity here. It seems like competition was a requirement to shop: I lost track of the number of visits where staff were visibly (and audibly) impatient with and condescending toward me or made it clear that a friendliness was a privilege that could be lorded. I'm confident with herbs and keep my own counsel (especially when the environment reads as ambivalent or obliquely hostile). Here, I have received unsolicited and exasperated advice about how to prepare herbs, some of which reflects an incomplete knowledge of the medicine. If I were really into recreational confrontation, I might like going here to set people straight, either from a service perspective or an herbalism one, but I'm not. Life is hard; I don't need to be abused in my personal time by people who are disinclined to hear me anyway.
Staff of LK: You have a lot going for you. If you're that unhappy, think a little more carefully about why before taking it out on your customers. Hubris is not a business model. Potential shoppers: Beware. If your emotional health is as important to you as your physical health, shopping here might well represent a net loss. read more