Amazing car service…read more I had to schedule last minute due to no Ubers available for my pick up time at 3 am. They were able to accommodate me for my early morning pick up from the hotel to the airport. Tony was my driver and he was amazing. Car was immaculate, service impeccable. He opened the card doors for us, loaded and unloaded the luggage and was a delight to have as a driver. This is a first class company and I am so appreciative of them and the care they took of us. Well done

Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

Had used TR Airport Taxi & Shuttle several times before, with no issues other than my wife said…read moreTony was rude on a trip I was not on. But she said he apologized. Tony was to pick me up on March 23 in Akron to CLE and texted me that morning that his car would not start. OK, things happen. He said that he would refund 1/2 and be ready to pick me up on my return March 28. Did not receive the refund. I called him on March 27 to confirm that his car was fixed and the he could pick me up the next day. He said he would pick me up at 3 pm. When I asked him about the refund, he said we would settle up then. Upon landing in Cleveland, I turned my phone to see a cryptic message, but it did not say that he would not be there. So I called and Tony said that he was not going to be able to pick me up. I said, "Then you are leaving me stranded" and he said "yes". I asked if I am getting refunded, and he said "yes". I am not confident that I will ever see the refund after the way I was treated.

We arranged for Tony to bring us to the airport on February 15, 2014 for a trip to Cancun. The…read moretrip to the airport went without a hitch. The pick up was a horror story. We arrived back at Hopkins an hour late from Cancun on March 1. We called Tony about 10 times before he answered and he then said he thought it was the next day?!! We were tired and stranded at the airport. To make matters worse, we had paid $100 in cash in advance for the round trip. No refund from Tony and another $57.50 by taxi got us home. Don't use him unless getting stranded is your cup of tea.

My American never showed up. They said I never called for a cab. I used Lyft the next time I needed…read morea ride.

Fantastic service- prompt pickup even at 6am on Sunday morning and excellent follow through with…read morephone scheduling. My driver was mindful of health concerns in the current era and wore a mask. He was pleasant and the car was spacious/clean. No complaints, I would definitely use this service again!

The billing problems have continued since my last review, to the point where I will not use Shima…read moreif I have any other option. Shima doesn't use any modern billing technology. They manually took my credit card number over the phone and later claimed it was rejected. Their drivers don't have credit card scanners. Shima doesn't have a Paypal account. Their website doesn't take credit cards. Then they sent a bill to the address where I was picked up. I don't live there! I had to call the woman who handles their billing multiple times and deal with her saying weird things like, "My brain isn't working today." Who says that? What kind of business employs people who speak like that to customers? Meanwhile, her dog was barking in the background, making it difficult to communicate. Her yelling at the dog didn't help matters. I finally mailed them a check and they took two weeks to cash it. This wasn't a one time mistake. I have been charged for other people's rides, have had other people charged for mine, been double charged for driver tips, and have had this same credit card problem repeatedly. My credit card has never been rejected anywhere else. I even called my credit card company and asked them to accept any charge from Shima. Shima still got it wrong. And their online reservation system results in cryptic emails that don't include an estimate of the cost of the ride you are booking. Since I wrote my first review, Lake County is now served by Uber and Lyft, which don't have these billing problems.

Driver blocked me in my driveway while I was trying to leave to attend to an emergency. The driver…read moresaw me trying to pull out as he was assisting riders into the van. I waited patiently and after he got in the van, there was absolutely no urgency to let me out of my driveway. There was also no reason to be blocking my driveway as there was more than enough room in front of the van. This is incredibly inconsiderate behavior, which was especially upsetting under emergency circumstances. This is also a highly irresponsible way to represent a business.

This company is still offering service during COVID and they're taking extra precautions to keep…read morecustomers safe. The driver offered my disinfectant wipes and everything. It's the small things like this that makes a world of difference. I've used them once before prior to COVID-19 and their cars are always clean and sanitized very well but now even more so. Prices are fair, and the drivers are always really nice. Will definitely be using these guys when in the Cleveland area again! Thank you, Need A Ride!

Prompt service. Driver called 30min prior to arrival. Arrived on time. Clean vehicle. Couteous…read moredriver. Only shady aspect is that the vehicle was unmarked; but arrived at the airport with no problem, so how can I complain.

They are the cheapest company that I could find. Terrrrrrrible customer service. From the first…read moretime that I called, the lady was very bitchy and accusing. Then after we hired them and agreed to pay hundreds of dollars, they really had bad communication. I wish that they were better about contacting me, because when I'm planning a large event I am worrying about many different things besides buses.

We used Willo Travel to transport our wedding guests from the hotel to the church and back. We…read moreordered two school buses. I worked with Lynn and she was easy to work with and responded quickly to my emails. The buses were on time and safely transported our guests. I would recommend this service to anyone looking for reasonable and safe transportation for an event.

I've been using A1 Mr. Limo for 5+ years in Cleveland and wouldn't go anywhere else…read more Leanne in booking and sales is always fantastic to work with -- incredibly responsive, helpful, and makes the entire booking process so easy. Alyssa has also been great to work with and is always helpful. Their drivers are consistently excellent, and Dawn and Tony were fabulous. Great fleet, reliable service, and very competitive pricing. Highly recommend!

A-1 Was the transportation used for my daughter's wedding. Their driver Regis was SUPERB! While…read morethe wedding took place at Our Lady of Mt. Carmel church, he was kind enough to grab the mini sandwich platter at Sweetberries down the street. (Thank you Victoria for the offer when I explained we were having snacks on the bus for after the ceremony and while they were going to get pictures taken). Regis navigated a very tight area at the lake where the couple wanted some photos. He was professional and provided EXCELLENT customer service. Regis texted after the last pickup at the hotel to the reception venue. When the bridal party left something on the bus, it was readily available the Monday after the wedding. Quality Drivers, Clean Vehicles Definitely will come back to A-1 for Party Bus/Transportation needs! A-1 is A+++++