My mom and I found Rob on Thumbtack while we were remodeling our home. We hired him to hang 7 doors and 7 door frames. Rob said that his team was experienced and could take care of this. That was the first lie.
Thumbtack showed a 4.5 star rating for this company (I do not know how credible these reviews are. Given the services provided, it is hard for me to believe that number at all).
My mom did not want to leave a negative review, as she is a very understanding and patient person. I wanted to leave this review so I can warn any other potential victims of this company.
My door does not close, my bathroom door frame is crooked, my parents door was put on backwards..... with the lock on the outside of the door. Literally every door has issues. There are nails sticking out, scratches everywhere, breaks in the wood, and the problems go on.
Time after time, Rob said that one of his guys would be coming over. And more than half the time.... No one showed up. My mom had to constantly follow up with Rob to find out where his guys were. Communication was horrible, quality of work was worse, and the excuses made by Rob and his team were the icing on the sh*t cake.
Rob's team came into our home after being hired to replace 7 doors and 7 door frames. Every single door has multiple issues, some of these issues prevent the door from even closing......
We told Rob that all of the doors were messed up, and we explained to Rob that his team ruined all of the wood, paint, and other materials that we had purchased for this job...... And when he came into our home to inspect his teams terrible job, his response was "Well it's not as bad as I thought."
Rob said that he would "make it right", but yet again this was another empty promise. He had 4 different guys come through our house, and the last one that came through said "oh my god, i cant believe these doors were installed like this"
At least he has some people at the company who know what they are doing....
After all of this mess, Rob texted my mom that he would "come back and make it right." Following the text, he gave us another string of excuses about why he needed to reschedule again...... for the 15th time. It really seems like these guys do not own calendar.
After months of lies, dozens of excuses, workers not showing up, and terrible quality of work..... we were completely done with this company. My mom didnt reply to Rob's claims of "making it right." After all we have been through, I would not trust this company to screw in a lightbulb.
Wish my mom would have looked at their Yelp rating beforehand and done a little more digging. She only looked at their thumbtack reviews. A 3.5 star Yelp rating is extremely generous in my opinion.
After some research, i have found that Thumbtack has a 2.28 star rating from 1.305 consumer reviews. Do not trust Thumbtack reviews. I do not believe they have a legitimate review system.
Stay away from this company. It really would have saved us a lot of money and stress to have hired literally anybody else. read more