I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

I started going to Ron Fierro's salon a few months ago. I've been plagued with damaged and…read moreunmanageable hair for years. After just a few sessions, my hair looks and feels fabulous. Ron is extremely talented, his cuts are amazing. Kendra applies my color and also does a terrific job using wonderful tones that compliment skin tone and eye color. Their great work is evident by all the compliments I receive. I also love the way Ron coaches and offers tips and tricks. The salon itself is beautiful and relaxing and of course the Aveda scents are amazing. A visit to this salon is a true spa experience.

I have been going to Ron Fierro for 25 years. Have been through all phases of short haircuts, long…read morehaircuts, perms, color, highlights etc. He is fantastic! Always up to date on new techniques, he is innovative and informed. He travels to courses frequently. Ron really listens when you have a request, he makes suggestions and delivers what you want. Usually it's better than you imagined. He has a great sense of humor and the staff are pleasant and helpful. The salon was recently renovated and it's lovely. The atmosphere is peaceful and relaxing. You will enjoy your visit and walk out looking and feeling great.

Like this place for pedicure- very chill, laid back, atmosphere without being too business driven…read morew/ high pressure tactics & upsells. Never feel rushed or disregarded. No assembly line here. Angelica appears young, but will take direction & honor requests with little bit of prodding. She has calm, easy-going, no drama, energy. Find her to be cautious, but genuinely interested in doing a good job & focused on service not her phone or coworkers. Reasonably priced, decent selection of colors, comfortable chairs. Give Lisa's a try. Will continue to patron so long as service remains solid. My best pedi experience in area.

Gel toes are at a good price point, Jenny is amazing and gives a great foot massage as well as…read morebeautiful toes!

It's usually hard to trust a new hairdresser, but the stylists and hairdressers here at Wyomissing…read moreHair Studio made me feel so comfortable right away! I came in for a big chop with layers and Sadie took care of me and knew where to start. She was not only professional with her work, but so nice and charismatic too! Laurel, who works the front, was very kind as well and made sure everyone felt right at home. My boyfriend came in for a men's cut as well (earlier in the week) which was a hard decision since he has straight thick, long hair and needed a tune up, but Alissa took his worries into consideration and gave him the first perfect cut he's had in a while! Overall recommend this darling salon for their quick service, hospitality, and customer care.

Ashley T saved my life yesterday, definitely coming back i highly recommend her if its your first…read moretime at this establishment. Love my haircut

I've been coming here for almost 2 years now, after dealing with plenty of other salons who…read morewouldn't listen to what I wanted or flat out refused to work on my hair because it was "too much to handle". I have always had super thick and long hair, and I've always made sure to make stylists aware when I'm trying out someone new. I've been to Bri for all of my hair appointments, routine and major transformations (I've even recently brought my mom in to see Liz, whom I've met before and absolutely adore as well). I absolutely love the salon, the stylists, and the atmosphere. I think their pricing is reasonable (I've paid far worse than what they charge for far less work lol). Will continue to keep coming back and getting my hair done with them

it's very pricey, me and Family went there to get hair done for wedding, first of all the stylists…read more were very aloof didn't talk much and gave very short answers when you asked a question about the style , hurriedly went through the styles for me and 2 other family members, left disappointed didn't get what we asked for charged us a lot for style that really was not at all achieved, but also noticed , the workers are discriminating and can tend to be racist, maybe they just want a certain clientele, there are other Stylists out there that are more talented and have better business ethics

The customer service or the sales associates suck!!! If you're not in your 20's or 30's they can't…read morebe bothered to help you! I ask one sales associate to help me find a product ( which I bought the empty one with me) she pointed to her left and said it's right there. It wasn't even the same product, she was to busy eating her pop corn and didn't want to be bothered! When checking out the lady was very rude. I was asking her a question and she totally ignored me! I will no longer use the Ulta store in wyomissing again

Jennifer and Cashmere were not only so patience and helpful, but kind and funny as well. I ended up…read moretrying two new products and can't wait to go back and tell them about it. Great experience!

THE absolute best salon in the area! Krista is an expert at short-hair designs & color. Steph,…read moreCarmen, Kelvey & Krista are awesome - it's such a pleasant & fun place to get pampered!!

Just brought my child to salon Avanti for a trim. The whole process took less than 10 minutes. The…read morestylist, Krista, was very nice to my son. The problem arose when we went to checkout. The receptionist said the charge was $20. Their website claims that children ages 0-5 are age x $2 so I was expecting to pay less than half of the price charged, which we've done before (see attached photo of pricing from their website). I understand that some stylists may charge more, but I should have been told that information when the appointment was scheduled, so that I could have made a more informed decision. I feel like that is a shady way of doing business. I think the best decision at this point would be to never refer or return to salon Avanti.