I brought in an old Simplicity vacuum that had sucked up something it shouldn't have and was making loud grinding noises and smoky smell. I brought it in Thursday afternoon and they had it fixed up and looking as good as new by the following Monday morning. The gentlemen there were so nice and knowledgeable and fixed my old vacuum for a fraction of the cost of a new one. Completely recommend them. This place is truly a hidden gem. read more

Marty and the entire staff at Lexington Vacuum are excellent. The service is prompt and through. Marty takes the time to ask how you'll be using your vacuum and steers you to the least expensive, appropriate model/make. If you need your current vacuum serviced or repaired - Lexington is the place to go! Lexington Vacuum also carries bags, filters, and other equipment for a vast array of vacuums. I have benefited from the personal service at Lexington Vacuum, both for my personal vacuums for over twenty years, and for the vacuums used to clean a church where I was responsible for property maintenance. Thank you to all of you at Lexington Vacuum! Stephanie Kite read more

You won't get a better price than you can at Lexington Vacuum. That means they're a bargain because you can't try out various models on line and you can't get the expertise you do at Lexington. The salesman, Marty, actually steered me away from the highest priced model. My research indicated Miele was the best. I asked, "Is the Brilliant worth the extra money over the Marin?" he replied that the Marin wasn't worth the extra $100 over the the next model down. He then went, step by step, through the each difference between the models. When he was done, I asked if there was something he would recommend instead. He said he wouldn't recommend one over the other, but said another to consider is the SEBO. Once again, hoe put the two models side by side and went through what was the same and what was different with each one. All the reviews I read, combined, could not match what I learned from Marty in his demonstrations. Oh, and they perform a yearly servicing. Why buy anywhere else. Of course, you might not be looking to spend that much on a vacuum (although each will last longer than the combined lifetimes of all the vacuums you'll eventually buy), but it became obvious to me from their interactions with other customers in the store that they will provide the same level of customer service, regardless of what brand you buy at any price point. read more

In my lifetime I have used several repair service centers for various items that needed fixing. It is very hard to find a place that does it all.   Over the last few years I have had the pleasure of finding and using Lexington Vacuum, 997 Central Avenue, Albany, NY.  I have had several items repaired including my grandson's toy truck, two separate vacuums serviced, and the purchase of a new Nellie Mop and vacuum cleaner.  I am thrilled to have finally found a business that has very knowledgeable, helpful, and service-oriented professionals.   I will continue to use this service center and highly recommend this business to anyone in need of it's services or those considering new purchases versus "big box" stores. This is truly a gem. Thank you to Ron and Marty.   Cathy D. read more

I came here on the advice of friends to have my vacuum cleaner serviced. I didn't know places did that anymore... I thought you just threw it out and bought a new one. Anyway, they fixed our machine which was clogged and barely generating a suction and didn't charge a lot for it. They also made recommendations for a new vacuum when it was time, but they weren't pushy at all in the process. They were burning incense or some air cleaning solution and the place smelled pretty good. Their prices for new cleaners were pretty steep so I don't know if I would go back for that, but for service this place was great. read more

These guys were on it. Needed a Miele part, and not only was it priced below anything I found on line, it was in stock. I will go back for service, filters and whatever else I need. Friendly staffers / owners. read more

My wife and I have a 3yo Dyson canister vacuum in which the spinner head abruptly stopped spinning and no amount of cleaning on our part would fix it. Rather than attempt surgery ourselves and potentially break it, we brought it into Lexington where the guys were not only super friendly and not at ALL condescending (a big dealbreaker for me when dealing with service guys), but diagnosed the issue in five minutes. A few days later we had our vacuum back pristinely clean and working good as new. When we have to replace the Dyson we know where we'll be going! read more

I bought my first Miele from Lexington Vacuum on 4/25/98 and it is still running extremely well. I took in today for a well overdue check- up! I was there to pick up my newer Miele which was a birthday gift 2 years ago and was not running properly. From the time you walk in to the time you leave, you feel like family. There is nothing better than to have all your questions answered by folks who clearly know what they are doing! Back in '98, l was aghast that l would spend $500 for a vacuum - WELL WORTH EVERY CENT! I HIGHLY recommend Lexington Vacuum - you will not be disappointed with service or their products. Marty and Ron are the epitome of what customer service is all about!!! read more

Brought my 10 yr old Hoover in for repair. Great customer service. It was repaired in less than 10minutes. I was given some great advice and will definitely go back for any additional issues. Highly recommend this small but all local company. Thanks so much for your efficiency! read more

Really 4-and-a-half stars - the missing star is a bit grinchy on my part. It's knocked off for lack of communication: at dropping off our vacuum, the message was "flat fee of $49 for labour, doesn't look like it will need any parts, we'll call you in 2-3 days when we get to it." After a week I called back - it was fixed, and the total was $130. Now, we would happily have paid that if we had been asked; the parts used were completely appropriate; and the repair was utterly effective - but it could have been handled a bit better. Otherwise, great: friendly people, repair appears very high quality, really nice to have a local business. I would definitely return. read more

I just bought an awesome vacuum here! I had gone in about a month ago when my crappy old baggless vacuum started to die. The people in there were so great! They asked me a bunch of questions about where I lived, pets, allergies etc. I explained that I have really bad allergy issues and a dog and a cat. The gentleman showed me a Miele Vacuum and gave me a really great demo. He put down hair and cat litter on both carpeted and hard surfaces, and let me use the vacuum and ask questions (he even gave me some tips to improve my vacuuming technique!). I went home and did a bit of research, and the vacuum he showed me got stellar reviews. The price he gave me beat even Amazon.com! When I went back this weekend to buy the machine, they were equally wonderful! They took my new vacuum out of the box, and had a technician assemble it and bench test it for me. In addition to the great price they gave me, I got a free box of bags, and a free service within a year (just to make sure everything is working well, and that I'm happy with the product). Lexington Vacuum is truly a wonderful local business, and I'm happy to support them! read more

Sometimes everyone needs a reminder why they shop at local businesses. Lexington Vacuum provided me with that reminder. A little over a year ago our trusted vacuum cleaner died. The poor refurbished Dyson we had purchased 10 years prior was on its last legs, but my wife was not ready to let it die yet. Twice a day her favorite friend kept her company as she cleaned up the house, but now it was dying. We brought it to Lexington to repair. We received an honest and forthright account of the cost to fix all the things that had failed in the last decade. Certainly came to more than I paid for the unit so long ago. We agreed it was time to buy a new cleaner. Over the next hour, my wife tried multiple brands and discussed the pros, cons and price points of each. Well after the posted closing time we decided on a Simplicity cleaner. Made in the USA, performed the best in the tests we thought most closely matched the animal hair torment they would receive at our home, and had a warranty that sounded too good to be true. It had been the best cleaner we've owned. Recently the Simplicity stopped working with a horrific noise. Less than two years into the warranty we brought it back for repair. Lexington brought it to Simplicity for warranty service and they denied the claim saying the cleaner was run through water and then claimed we ran it without a bag. I reached out to the owner of Lexington and expressed my concerns. He acknowledged the concern and promised to have the fight with the manufacturer on our behalf. He provided a loaner (not the same brand, but was a great reminder why we bought the brand/model we did) so we had something to keep our home together in the interim. Even as Simplicity continued to deny the claim, Marty Brix stood up for the promise he made to us when we purchased the cleaner. He replaced the parts at his own expense. I may not be certain if Simplicity is the right brand for us, but I do know that Lexington Vacuum has lifelong customers. They delivered on their promise and that means the world to me. read more

After a good experience with Lexington Vacuum, I left the wand and power head of a Kenmore with them for repair. I had been told that the roller and belt needed replacing and it would cost approximately $30. They suggested having the whole vacuum cleaned and the total would be $80. Because this was not my primary vacuum, we agreed that it did not make sense to do that. Imagine my surprise when I returned a few days later to pick up the wand and power head and was presented with a bill for over $100. because there were other issues that had not been discovered in the cursory examination when I left it. Had they called me to tell me of the additional expense, I never would have agreed to it--nor will I return to Lexington. The vacuum had been purchased second-hand, several years ago for $125 and did not warrant the expense of a repair costing over $100. Sally Z read more

Try to knock it in the dirt every chance they get. I told marty that I had already bought the vac 100.00 for a used powerd ext wand? I just go right up street and its 40.00.no marked prices he just makes up.in other words how bad do you need it.And says they don't know what their talking about up the street I beg to differ.like I said, I already bought the vac marty.buyer beware here compare shops and save a boat load is the moral to this story. read more

Over the years, I've had several occasions to visit Lexington Vacuum. They always have exactly what my vacuum needs, whether the issue is common or off-the-wall. And they're so knowledgeable, I always get good advice while I'm there. A terrific family business. read more

Great care and customer service. Terrifically accommodating. I brought in my Miele for repair late morning. I told them I didn't live close by, but I would be in the Albany area for a few hours. They quickly diagnosed the problem, and completed the repair (and a general service) while I was still around, saving me a 35+ mile round trip. Fair pricing too. Hell yeah. Additionally, customers receive the benefit of their knowledge, experience, and expertise with Miele machines (and, presumably, the others brands they service and sell.) Customer service with an emphasis on customer and service. One satisfied customer. read more

Lexington Vacuum has been instrumental in assisting me in keeping my first great vacuum running cleanly, and for very reasonable rates! When I moved and had more carpet to clean, I decided to go straight to the guys who have kept my household running cleanly all these years. I was able to try to vacuum that I was looking at right there in the shop, and BINGO - I now have an amazing vacuum with a 10 year warranty because I bought it here - Lexington Vacuum is a Sebo "Authorized Dealer." Purchasing online won't get you this warranty, folks, so if you need a new vacuum - please go to Lexington Vacuum! They rock! read more

About 20 years ago I had completely had it with all the vacuums I bought from the big box stores - they were cheap but kept having various issues because they are so cheaply made. I decided to try Lexington and they set me up with a Sanitaire upright and a Mighty Mite. Both have worked great for years and Lexington was always there if I needed bags or belts or an occasional tune up. Wish I could have afforded a Dyson, but I felt that what they sold me was reasonably priced for my budget. Great personal service so rare these days. I recommend them highly! read more

looked all over town for a very specific steam cleaner, came right into lexington vacuum and it was on display for a better price! fair and affordable prices and great people who are very friendly and accommodating! i visited over a year ago and i'm still thinking about this place. if you're going vacuum shopping, make Lexington Vacuum the first on your list! read more

Bought a Miele about 20 years ago. Motor bearings shot. The guys were very friendly, professional, and were able to provide a replacement motor at a very reasonable cost , including labor. They are experts. I do not buy vacs from any other place. Well done as usual Lex Vac.. read more

I had a great experience with Marty the owner of Lexington Vac! The shark I bought at Target after a year smelled like dust, had dust particles all over the vac, lost suction, it was a bagless junk vac. Marty was so friendly and I purchased a Miele vac, I LOVE IT, THIS VAC IS INCREDIBLE and will last me a very long time! read more

Lexington Vacuum - Appliances & Repair Near Me - Albany, New York

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I have a 13-year-old Hoover WindTunnel, and it's still working fine and I am happy with its performance. Over the years I needed to replace a few brushes; and I went to the OLD 'Lexington vacuum', under the OLD ownership. It was always a pleasure to deal with them: they were nice, helpful; explained which products were better, and I trusted them. Fortunately, I didn't need anything for the last 4 or 5 years, but now I had some problems and needed advice. Turns out, the shop is now in a new location, and under a NEW ownership. Well I don't care as long as I get the same excellent service, right? I called the shop on 5/21/14, and talked to Ron, the repair person. He couldn't have been nicer; advised me to bring the vacuum over and said they would look at it and give me the best advice as to what needs to be done. Great, and I schlepped the vacuum to them today, in pouring rain. I was 'greeted' by a glum-looking fella who asked me what I needed. I mentioned Ron and our conversation. Soon, Ron came to the counter, and he was just as wonderful in person as on the phone. He recommended I buy a new filter ($1), and could use the charcoal sheet, that I had, for the other filter. He even cut it to size and put it in, without me asking him to do it. After he went back, I guess to repair vacuums.... the owner, Marty-the-glum-face, approached me and asked me what else I needed (and NOT with the demeanor one would expect from a vendor who wants business...). I said I might need to replace a furniture brush. He started rummaging through a bin of some random stuff, with no success. He Then looked on the shelf marked 'Hoover' and' (surprise!!!!) found the brush..... Hmmmmmm. His behavior all throughout was extremely arrogant, rude and dismissive. When I mentioned that I might need an extension wand with the air-flow control, he cut me off, and announced that I had taken up 10 minutes of his time, that he is a busy man; he also mentioned that there are people who are Givers, and those who are Takers, and that I am a TAKER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I left the shop, never to return, stunned and disgusted. I suggest people stay away from the place run by a jerk like this Marty Brix. There are other places to get vacuum cleaner service in the area, run by decent people who treat their customers with at least a modicum of respect. I'll be watching how long this establishment stays in business.... Sad. read more

I had a mechanical failure on a vacuum that fell under warranty, so I was directed to Lexington Vacuum as an "authorized repair center." When I walked in the front door I heard boisterous singing from a back room where a man was working on repairs. He came out to greet me quickly (still singing). After I explained the issue he took the unit from me and had the broken part swapped out within just a few minutes! I had expected to leave the unit there for a few days at least! Another store employee stayed and spoke with me while I waited. The employees here were extremely friendly and cheerful, and the service was top notch. The vacuum is now functioning without a problem. read more

Fantastic local business! Everyone in the store knows vacuum cleaners and everyone is so helpful. I had my Dyson fixed here beautifully and purchased a Miele as well. And they have such a large assortment of gadgets and supplies. Such fun! Don't go to large department stores when you can get such superb customer service, and such knowledgeable staff at a local business. read more

This is a great local business that focuses on great service, technical competence and convenience. After getting multiple demonstrations of multiple models, my wife and I bought a Miehle from Lexington three and its the best vacuum that either my wife or I have ever used. The service and follow up has been outstanding and I always enjoy the welcoming smiles I get from the owners and staff. Great place. I'd give it six stars if I could. read more

It is a pleasure to work with a small business like Lexington Vacuum. Reasonable repair prices and great service!!

Went in for a warranty-covered and approved vacuum service...instead they tried to upsell me on outrageous and unneeded services. Claimed my vacuum was fine until I showed them it was clearly broken. Just a really sleazy and dishonest business--avoid! There are other vacuum repair shops that do a better job and don't act like the customer is stupid. read more

Excellent service and knowledge throughout our purchase experience. Everything the previous reviewer mentioned is true. We went to Lexington Vacuum searching for something better than the big name brand bagless we had purchased elsewhere but were instantly unhappy with. They were great, showed us their product line and let us fiddle. Bottom line, we purchased a Miele S5 and love it. read more

I love this place. They really know vacuums---no hard sell, just knowledgeable and honest. Went in to buy a Miele, came out with a great, lightweight Sebo, and have been completely happy with it. One repair was necessary--it was done quickly and was under warranty, so free. This store deserves top rating. read more

It really is. I've had machines repaired, I've had machines pronounced. Either way, I know that this place will do the right thing for the customer... And isn't that what it's all about? read more

Great experience here. They know their business. Fixed a vacuum with refurbed parts at half the price of getting it fixed with new. No hard sell. Very friendly and knowledgeable. Highly recommend. read more

I had no idea this place was under new ownership -- what a transformation! The difference is night and day in terms of customer service. The new owner is friendly, generous, and helpful. I stopped in tonight in search of two missing screws for a Eureka vacuum. The owner spent ten minutes looking through his screw collection, found matches, and didn't even charge me for them.There's an newspaper article on the wall about how he used to sell ads for the yellow pages, was looking for a new line of work, and then he and his wife purchased the business in 2011. I'm glad he did! read more