My husband came to this facility after 51 days in the hospital. He was mostly bedridden. After two…read moreweeks of OT/PT he was able to come home! The therapy from Sateva (sp) and Fredrico was amazing. They pushed him and encouraged him daily. We wouldn't be home without them! The nursing staff was mostly great. As with anywhere there were challenges. Mostly night staff when I wasn't around. Big shout out to Gabriel, Gedo and Yesenia! They were the cream of the crop! NP's Tami and Jasmine were awesome too! Not to end on a sour note... admin work/staff fell short. We got our admission papers on day 11! Felt like the case manager Anita may have been on commission. NP's were wanting us to go home but she wasn't finding the resources to make that happen. Disappointed but it all came together at the end! All in all a good experience and outcome!

This facility was absolutely horrible. I understand there is a shortage of staff but even their on…read morecall Drs were a no show. Our father wasn't getting the care he needed. They masked the fact that his infection was spreading. He was rushed back to the hospital with the infection spread to his bloodstream and his kidneys were failing. He is now in the ICU from the lack of care at Wellsprings. We as his advocates called and spoke to numerous people trying to get their help. They were horrible. Do not send your love ones here.

Knowledge welcoming staff. Quality care…read more Relaxing environment. Only 5 miles from home!

Quality people who are caring, knowledgeable, helpful and professional. They've been flexible when…read moreit comes to scheduling and creative in providing physical, occupational, and speech therapies. Cannot recommend Swan high enough!!

The employees are always friendly and willing to help with the process…read more BOHC is on the third floor. I was there when the elevator wasn't working. If I wasn't running late, I would have moved my car. It's a good thing I don't have to come back that often.

I showed up 10 minutes early for my appointment at 10:15 for a preemployment drug screen. I waited…read morean hour to be called back to pee in a cup. It feels more like a DMV here than a medical office by their rate in which they accomplish very simple tasks. If you're coming here for an appointment make sure you have some time on your hands and don't take your lunch for your appointment like I did.

Is a great place to bring your child, your child has been coming here almost two years with…read morepromising results!! Is a must if seeking progress in his / her life!!!

Great place they truly care. Can't go wrong going here wide selection of PT and OT and speech with…read moredifferent skills sets. They have gotten some great results.

UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of…read morethe facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility. My Mother is currently a patient at this facility, I chose it because it appears to be a very well maintained facility, new looking, clean, private rooms, physical therapy room, activities etc...unfortunately they are dangerously understaffed where it counts the most! My mother is recovering from West Nile Virus and was moved here to receive rehab. Every single time I visit we have to hunt down a CNA to get her to the bathroom, she is 75 years old holding it is not an option, when a CNA finally appears they have put her in the chair and take her to use the toilet, this is what should always happen but on other occasions the CNA doesn't even attempt to take her to the toilet, she lays her in the bed to pee in her pull ups then cleans and changes her, this is absolutely humiliating for her, she knows she's capable to use the toilet with help, the CNA that finally shows up is either incapable or too lazy to do it right! Today we arrived to find her feeding tube dangling from the pole disconnected from her peg and the liquid food all over the floor, there were foot prints from someone that had walked thru the mess and dirty towels on her bathroom counter from someone that made a half assed attempt to clean the mess up but didn't finish the job, the dirty towels were almost dry so they had been there for a long time. A physical therapist came and helped me get mom to the toilet, we couldn't find any right sized pull-ups to put on her after she used the toilet we could only find Junior size, the therapist told me to go buy her some and be sure to write her name all over them so no one else takes them! We got house keeping to come clean the floor and remove the soiled towels. The house keeper that showed up dumped a liquid cleanser on the mess that had been there long enough to dry and ran a mop over it and started to leave with the mess still on the floor, I said "this isn't clean you're not done are you?!" She said "it won't come all the way clean!" I literally took the mop from her and cleaned the floor myself while she stood there! I got the floor totally clean, I told the housekeeper it will come clean if you actually make an effort and take ANY PRIDE in what you do! I've voiced my complaint to the charge nurse and director about my mother having to pee in her pants earlier this week, they both assured me that is not the norm and they would make sure the CNA's get her to the toilet. I am extremely disappointed! While there are some staff there that seem to be great there just aren't enough and there's absolutely no excuse for housekeeping to leave her room in the state we found it! Shame shame shame! I hate to have to move my Mom again but this facility and staff is very mismanaged to the point of being dange UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of the facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility.

This place is no longer called Allegiant, they just changed their name to Hevens, please do not…read moretake your loved ones to this place! My husband was discharged here because of the medication he was on and the type of care he still needed, the moment I got to this place and I saw his room I knew this place was not going to take care of him, he had been suffering from the worst case of SE that Banner University had ever seen, the 1st 24 hours they didn't give him any of this seizure medication because Banner didn't send him with any. I couldn't believe what I hearing, he had just survived from Status Epilepticus and they had not given him ANY seizure medication because of Banner?? They were sitting there waiting....they were lucky my husband didn't go back into status because of that. Then after a week a gets a UTI, and then he gets C-diff, then after another week he falls and they find him face down on the floor, my husband is 40yrs old and could barely get himself to sit up let alone fall off the bed, no one could tell me how, when, only that he fell. Another week goes by he gets another UTI, I kept telling the nurses and the people there that his urine looked so dark and bloody and all I would hear is that its normal after changing his foley. Then a few days later he falls again, this time on a mat they left on the side of his bed. He then is sent to Banner University where they admitted him back because of another UTI but this time he ended up getting sepsis. My husband did not deserve this treatment, I called the nurse that day on Aug 11th to see when they changed his catheter/foley, the nurse looks it up and tells me that they have no notes as to this ever being done!! Now my husband is fighting another bout of C-Dif because of the antibiotics he had to be on for the sepsis he had gotten from this damn place. Now he cannot be discharged after going through so much already, this is the type of care this place offered my husband. I'm so angry, the state covered my husband but failed to place him a facility that would actually be able to take care of him, they couldn't even take care of the RNS devices that they were instructed to interrogate daily, I had several nurses tell me that seizures were out of their area of expertise!!! WHY WAS MY HUSBAND SENT TO THIS DAMN PLACE! Please do not send your loved ones here, not to mention when he was being cleaned they would leave his ointment that they used when cleaning his bottom next to his trachea cleaning area, the risk if cross contamination was everywhere, these little cups of used ointment just left by the window and all around his room, this is the stuff they spread all over his rash area when they would change him! Disgusting and so terrible! I hate to say such awful things about a place like this because this doesn't reflect the few people that we friended and found peace knowing that they were around taking care of my husband when the majority were not, this place has some golden gems that make the daunting experience less daunting, you few are too good for a place like this, I appreciated those who I knew actually loved their job and wanted my husband to get better (RT) you guys know who you are, I thank you for your kindness through all of this. But please do your research, do not send your loved ones to this place....Now my husband is fighting these infections again because of the lack of care these nurses gave him. I'm so pissed and I hope no one ever has to deal with this when it comes to their loved ones. This is just awful

Everyone there from Melania, Issabelle, Val and the rest of their outstanding staff have taken such…read moregood care of my brother, Gary Bigelow. I really appreciate all that they do for so many people. Thank you, Steve Bigelow

The VA put my best friend (brother) there a military veteran their care is up and down. 2 stars at…read morebest. They say they can't get enough help then why are you in business. I know they're just trying to hold it together I can tell when I go in there and visit. The food is cold sometimes they take a while to get to his room to take care of everything. Their excuses? They can't get enough help or nobody wants to do this kind of work then you know what get out of it. A true veteran shouldn't have to be treated the way he's being treated. Get your act together. I would not recommend this place.

Everything is wonderful. I'm healing. Fantastic. Therapy is intense but it's for my own health…read morereasons. The techniques that are used here are very up-to-date. The programs are Right on point for my needs to get me back to her. I need to be treated more like a family member than you are a patient when you need something. They are right here right away to 10 to my needs. I would recommend this Hospital rehab rehabilitation center to everyone and anyone who needs to heal properly and quickly the day Nurse's night nurses CNA's. Everyone is very very much appreciated by myself and my family so all of you out there they read this and have family members or even yourself that need that extra help. This is a place to come to sincerely yours Nancy Caoili.

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

ATI Physical Therapy is discreetly hidden in office building near the Baptist Hospital (Abrazo…read moreHealth) off Bethany Road in Phoenix. The place is easy to get to and parking is plentiful. Dion, the Clinic Director is just plain awesome. He is very knowledgeable, kind, and a master at his craft. He does not hesitate to share his knowledge to his patients and his peers. You can tell he has a love for his job and his craft which is hard to find. He does not make you feel small or insufficient which those feelings can sneak up on you. For me, my journey is a broken arm at 56, at an age when I am at my worst shape ever. overweight and riddle with arthritis. I have a long journey and have made so much progress. Dion and associates, Ed, etc, I have nothing but praise. These are a group of fun people that you wished you were friends with outside of work and are true professionals making this journey a pleasant one making one at ease. HOWEVER,**** When there is light, there is also darkness, and I am referring to ATI's Billing Department so any new patients' trend with caution. I had issues with their billing department where the associates do not return your calls or emails, there are no follow ups, and they have no common sense of flexibility. For the most part, they are pleasant on the phone but deliver no substance in their solutions or explanations and I had to go beyond them to get routine matters resolved on my own and bothering folks like Dion, something he does not deal with on a daily basis because it is not his job, but he cares and points me in the right direction. Would I go to ATI again in the future, yes, but I would make sure every step along the way is covered with insurance and billing issues. As I am in the final stages of my medical treatment, I have this cloud over my head, a dark cloud of "what if" with the billing department. My latest fight with the billing department will work itself out. I did everything I was supposed to do as a patient and also went the extra mile for my insurance company because I do not trust their billing department. If the billing department was not in this review, it would easily be a 5 star review.

I cannot say enough good things about this highly professional team. I have known Chandrika Lotwala…read morefor many years and she sets the bar very high for her therapists. The treatment I received after my hip therapy was friendly, compassionate, thorough, and thanks to Dan my therapist, fun. The front office staff is friendly and efficient, and my appointments always ran on time. I am a physician, so I know good health care when I see it. Amurvel delivers the BEST. G. Polansky M.D.

After multiple MVAs, broken bones, surgeries, & multiple comas. I have spent MUCH TIME in PT &…read moreOT!!! My most major incident on my motorcycle, consisted of somewhere near $700K in paperwork the FIRST DAY! I have been to multiple, outpatient, & unfortunately sixteen weeks inpatient. Consisting of, the physical & occupational aspects of recovery. But also, acute neuropathy, & a bunch stuff I really don't remember. My only memories are with how much care & heartfelt the staff were, with my fried, post dead coma; brain while I was inpatient recovery. After spending so long in MULTIPLE places to resolve issues. I was elated when I learned that Spooner's hearts are just as large!!! Most all other places are a joke!

We take our 8 mo old son to PT every Friday. They left me a message stating that "Ms.R.. is not in…read morethe office today", 2 hours prior to his appointment. Every momma knows it is very challenging to dress yourself with a baby. (I live an hour away from all facilities) so this was very irritating. I had to reschedule one of his appointments I called several times leaving a voicemail to call me back and nothing. I then email the cancel@pillerchilddevelopment.com email and it tells me it doesn't exist. I was then finally able to get in contact with a clerk I asked her if there were any openings with the PT he already sees and she said yes and schedules me. We arrive to his appointment and it was with a totally different PT. During his therapy she talked the entire time and didn't work with him.

We go to the Gilbert location. My daughter who is 3 attends both OT as well as ST classes. We just…read morehad her 6 month eval for her OT and she has met all her goals for the first 6 months and I am so proud! She works with Lenley when we have OT who is fantastic with her and also always has great ideas for home activities to help reach goals! For speech she has improved immensely and everyone around us has noticed how much she has improved in such a short time. My daughter adores attending classes and gets excited, even asks if we can go on weekends. I only give a 4 star rating due to scheduling and office staff. There have been 2 times now that we have been on our way to class and we got a call 10 minutes prior informing us that class was canceled due to lack of personnel. I do completely understand that and that people have to call in some days. However our classes are a few hours after opening, and I have a 45-50 min drive on top of a 3 year old who has a melt down for the rest of the day when we have to leave the parking lot without attending her loved class. So an hour prior at least would be very appreciated. Also the front staff always seem very upset, I've seen them shake their heads at kids being a little excited or roll their eyes and I've only seen one smile maybe once.... It is also very hard to get in touch with anyone. I've in the past tried to call it was very difficult as there is not individual numbers for each location, just one number for the company so that can make it hard for communication. My daughter came down with a fever the morning of one of her classes and I understand the 24 hour notice and have never canceled same day in the past before. But if my daughter wakes up a 102 fever in a pandemic I think it's in the best interest not to attend. I spoke with one guy who then informed me if I canceled same day again he would remove me as a client. I was shocked. This was my first same day cancellation that wasn't canceled by them themselves and we have always had pretty good attendance. We scheduled a make up class and he was just very unpleasant to talk to. I then stressed out since I know how much my daughter loves her classes and they are helping so much not wanting them to be called I decided to call again to make sure she wasn't removed. Thankfully Ben answered and he confirmed we have had great attendance and cleared up what the misunderstanding must have been. So my daughter still had her classes and there was a misinterpretation about the policy for removing a client for a same day cancelation, in my case we were in the clear.