Collision Care repainted my back bumper and did an incredible job. Not only did they replace the…read morerub strip along the top edge, they went above and beyond to ensure it would continue to look good and be functional. I would recommend this shop to anyone looking for quality body work.

I don't think I have ever witnessed such unprofessionalism. Not only did they not repair my car…read morecorrectly, but I was promised to have it repaired. I was told they ordered the correct part, and then they stopped answering my phone calls and messages. I was completely ghosted by the company after they took my money. I would not recommend this company. Edit: I have a text from the manager stating the part was shipped. This was April 4th, and now it is April 14th. If it was backordered, I should have been notified. Also, it makes no sense why I am being ignored. It's interesting how she commented that a manager would call me about the part (2 days ago), but no one has called yet.

No joke, 5 stars. Registering my car was a smooth process and didn't take more than 30 min. In KY…read morethey inspect your car and require your vehicle title. You can't do anything without the title so be sure to have it with you or sent to them. Check their website or call to make sure you have all the proper paperwork. Everyone was very nice. All the lines and rooms were clearly labeled. I called several times with questions and everyone was very knowledgeable and helpful! Parking: public garage (go up the ramp), take a token and then find a spot. Pay for parking before you get back in to your car. Use the token to get out of the garage. Payments: no out of state checks, KY checks ok, all credit/ debit cards accepted with a small ~$2 processing fee Hours of operation: M-F 8-4:30, no Saturday hours

It was time to renew my notary commission. Hadn't visited the county clerk's office in years…read morebecause many services have moved online due to the pandemic quarantine. When I arrived, there was no line. I was able to pay the fee, complete the oath, and receive my certificate all under seven minutes. Yea!

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

I would never go here again. Outrageous charges and probably for "repairs" not needed. I only…read moreused a local shop because the nearest dealer was in Ohio. Been to Excel twice with similar results. Always tell you to have a "Blessed" day, I think that is a code word for something else.

Jessamine County Sherrif's Department and Deputy Brian Rivers are excellent representatives of…read moreJessamine County Law enforcement. He was efficient and pleasant and helped us get our van back from a shady auto mechanic located in Lawrenceburg. The entire office was friendly and helpful and we appreciate the services they provide to our community.

Today I went to get my car checked out for a right headlight that was out. When I received my car…read moreback, I found that the left blinker was going faster than usual on my dashboard. I ended up looking the cause up on my phone and there were two factors: 1.) the light may not be hooked up properly or 2.) the bulb was burned out. I ended up calling this location and they stated they would look at it and if the bulb burned out, they would replace it, no charge. I ended up taking it back today and they replaced it, but stated that the bulb had burned out. So my line of thinking is that if this morning they had replaced my headlight and I know that my car is an old model; a mechanic would look at the left light to compare the wiring (if they did not know how to replace the other headlight). When this happened, they might have forgotten to connect the blinking light bulb. When I had taken it back, I was met by a manager and two techs, one whom had replaced one of my headlights before. I am glad that they had taken the time out of their busy schedule (because there were a lot of cars needing attention to fix this issue). I ended up finding out it was a burnt out bulb; however, I found it a bit odd how it could have burned out the around the time my right headlight burned out and on the same EXACT day that I had taken my right headlight to be fixed. I must be one really unlucky driver. I will never know because I cannot go into the garage when mechanics are working nor can I see video evidence in the garage of how mechanics are fixing my car. I feel like the onus is always on the customer; however, at least it is fixed now. I like to think of this as a contribution to society. Because it was fixed, no matter the issue, other drivers on the road will know when I am making my left turn. This will save more lives, which is more important than $100 worth of labor and parts. Thank you.

called in the evening before for a quote on a set new tires , full synthetic oil change , and a…read moretruck alignment. the quote given over the phone by one of their store employees notated my account and we scheduled service the next day. after all services were completed , the quote given did not match the invoice I received. the store would not help on fixing the prices of the quote & my invoice. Issue #2 - after the tires were balanced (which you pay for on a new set of tires) and the truck was aligned allegedly the truck now pulls hard and the steering wheel is not straight. issue #3- started to smell a burning smell the technician/s working on my truck spilled oil and they attempted to wipe it up , but did not tell me about it. Do not waste your hard earned money at this location for Employees who do not care for your business

Buying a car can be a stressful decision, and most people do not enjoy the prospects of working…read morewith a salesperson. However, our experience with Ian Miller at Nicholasville was anything but stressful. I connected with Ian via email after asking about a car I saw online. He responded quickly, professionally, and even let me know that they had the color we wanted. He did not push us to come see the vehicle, which actually led us to wanting to work with him. We ended up buying the car, and Ian got us a fantastic price. Throughout our conversation, he was extremely efficient with our time (seeing the car and driving off with it probably took less than an hour), thorough and patient in his responses (I had a lot of questions!), and honest in his business with us - there were no sneaky fees or additional costs once we bought the vehicle. Unlike in other experiences at other dealers, Ian did not try to sell us other things or get us into a more expensive model - he really just helped us get exactly what we wanted. I can't say enough good things about Ian, and I would recommend him to family and friends. If we buy another car, we would choose him again. So, if you are working with a salesperson who is anything but kind, patient, efficient, honest, and thorough, do yourself a favor and head over to Nicholasville and ask for Ian Miller. He will make buying a car less stressful and perhaps even enjoyable! Thanks, Ian!

Waste of time. twice driving an hour and a half to see a car. First time they couldn't find it…read more Next time, made appointment, sales guy called to confirm which car I wanted to see. Showed up and the car was nowhere to be found again. Tried to get me to look at another car. If I made an appointment to see a specific car, which was confirmed as being there, why you going to bait a switch? Very frustrating and unprofessional.

Professional, detailed, fairly priced. They are busy and once you visit you will know why. Make an…read moreappointment! While waiting for my car it was hard to not overhear conversations with customers in person and on the phone in the tiny waiting area. Everyone (female or male) was treated with extreme respect. No mansplaining! I observed the owner deal with a very difficult customer and was impressed with his interpersonal skill. I have no doubt that client walked away feeling heard.

I took my Saab to them. It had a sensor that was bad. I originally took it to another repair shop…read morewhere they misdiagnosed it and charged me even though they misdiagnosed it.. IAS correctly diagnosed the issue and repaired it on time and for the price they quoted... Should have gone there first!! They were great.

My Mazda CX-9 engine locked up due to the water pump leaking coolant into the engine oil. My local…read moreMazda dealership was absolutely no help at all and told me that they could not put a new engine in and suggested that I buy a new car. I decided to have it moved to Paul's foreign car and ordered a crate engine and he installed it for me. The car runs like new now and I saved over $30,000 by not taking the advice of the local dealership. Always get a 2nd opinion. Paul was great to work with and reasonably priced.

We are so fortunate that Paul, Julie and their crew have cared for our cars for more than 20 years…read more They are kind, honest, careful and skilled. If you want to keep an old car usable for a long time, they are with you. If you want to take excellent care of a new car, they will help. We have many stories, but the main thing I want to say is that once you begin using Paul as your car's mechanic, you can simply not ever worry about repairs again. If you need them, they will tell you. If you don't, they will never, ever suggest something that would benefit them at your expense. I'd like to give Paul's 10 stars if I could.

Thayer and his team are the best in town when it comes to diagnosing your vehicle problems,…read morereplacing an engine- which was a complicated job that they performed on our Honda SUV, and performing oil changes and regular car maintenance. They are professional, honest, trustworthy, and committed to what they do. Cole kept my husband and me informed of every detail of the engine replacement despite its complexity, and they delivered the service on the promised date. That is excellence right there!!! We have not had any rattling noise or other issues since then. We are so blessed to have known Thayer's shop, where we are assured that our vehicles are in good hands. We highly recommend Auto Alternative Service in Nicholasville for your vehicle needs. You will be treated with kindness and respect.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.