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    Lewis Marshall S. MD

    5.0 (1 review)

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    7 years ago

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    Susan Hall, MD - Pin I wore to my office visits with Leslie Figge, NP

    Susan Hall, MD

    (20 reviews)

    Not a Safe Space for Gender-Diverse Patients!…read more As a non-binary person living in Kern County, being misgendered is a distressing and painful experience that I already face far too often. A medical provider's office should be a Safe Space--especially for patients who trust their provider with their health and well-being. Unfortunately, that was not my experience with Leslie Figge, NP. Leslie has been my provider for about eight months. During a recent physical, instead of respectfully asking about my behaviors or needs, she awkwardly asked, "Do them do ___?" While this may have been an attempt at inclusivity, it highlights a deeper issue: neither Leslie nor her office staff have taken the time to properly educate themselves about pronouns or the healthcare needs of non-binary patients. Inclusive care isn't hard--it starts with asking, listening, and learning. After eight months of regular visits, the continued misgendering and lack of awareness felt dismissive, ignorant, and uncaring. Because of this experience, "they are finding a new provider." I would strongly caution gender- and sexually-diverse patients to be aware that this office is not a safe or affirming environment.

    She's a brand new doctor for me who I saw for the first time on April 5,2024, and I liked her. She…read morehas a small town office (which I love!) along with a nurse practitioner, and her daughter is the receptionist. Everyone was very friendly and Dr. Hall listened to me and showed concern for my health issues and was very prompt in arranging referrals to see specialists.

    Ana Reyna, MD - Front office

    Ana Reyna, MD

    (9 reviews)

    I made an appointment 3 months in advance and I arrived on time. After waiting for almost 2 hours I…read morefinally left in disgust. So, I can't really rate her as a medical practitioner, but keeping a new patient waiting that long to be seen doesn't reflect well on her work ethic.

    Just called to see if they are accepting new patients and the receptionist stated "it depends on…read morethe insurance." I then asked if she took Tricare and she immediately became defensive and said is it Tricare Prime, Tricare for life.. I unfortunately don't know as we just signed up for it & I asked if they were able to check by the main subscribers social.. she said with their new system they aren't able to. Doesn't make much sense if you have to submit a claim after a patient is seen as well as verify if the patient is active prior to their first visit. The receptionist in any office is the first stop to patient care. If you are unwilling to help a potential new patient with a few insurance questions, you shouldn't be in that field. Patients should know their coverage correct, but to flat out not be willing to help isn't very beneficial to the practice or the potential patient. I also don't want to go to an office if the first thing stated is "it depends on your insurance." What if I was a cash paying patient? Might as well choose to be out of network with every insurance so you can charge whatever fee you'd like per visit. This office came highly recommend but because of the one receptionist, I will be looking elsewhere. Must be hard to find friendly and warm employees in this sleepy little town.

    Kaiser Permanente

    Kaiser Permanente

    (2 reviews)

    Run... far... away…read more My doctor is clueless, and is just looking for the Easy Button. She comes in and asks (tells) me "So you're good? Good." and then tries to scoot me out. Wait, I'm not good - I'm here because I have concerns. She told me she can't tell me anything about anything going on with me because 1) I'd need to talk to my specialists about any of those things, and 2) it's not in the computer system [until she finally dug around and found it]. When I asked more questions, she just deflected and told me I'm fine. How is this medical care? The janitor could do a better job at providing health care. To top it off, after she walked out in a huff, the doctor sent the nurse(?) in and the nurse just said the exact same things the doctor said. As if I didn't already understand the condescension and lack of caring, concern, and competence from the doctor - apparently I needed to hear it all over again from the nurse. I've been misdiagnosed (blown off as if my concern is no big deal, when actually it ended up being a huge deal). I've complained to Kaiser. This location should be closed, and the doctors fired. I've been to plenty of bad doctors in my life, but this Kaiser location takes the cake. They have no shame.

    The Kaiser office in Tehachapi is too small for the number of patients it supports. The last couple…read moreof times I was in there it was standing room only and that is without the COVID protocols. I had to wait an hour and forty minutes just for a routine blood test. The walk in clinic for FLU vaccine is totally disorganized. Nobody seems to be in charge or knows the process once you come in and request a vaccine. After sitting for a long time, someone complained and started asking questions and it became obvious Kaiser staff were not even aware he had signed in for a vaccine almost an hour earlier. The Kaiser's Bakersfield offices run like a Swiss clock compared to Tehachapi.

    Sierra Family Care

    Sierra Family Care

    (13 reviews)

    We basically just use them now for routine pill refills. We do online doctor services when we are…read moreill because this office now REQUIRES you go out and buy a flu and covid test and take it same day as appt. If I had the money and will to go purchase those for a sinus infection to tell me if I have the flu or Covid, I wouldn't need a doctor's appt! Right? Site staff is sooooo nice. Phone in staff (except Rosie) are rude.

    Office Staff won't work with me. I really needed to see the doctor. We seemed to have a…read moremiscommunication about appointment time. They called me the day before and I swore they told me 8:20. My wife had it written down as 9:20. I called them at 8 am the day of to confirm. She told me that it was at 8 since I was considered a new patient. I said I could make it in 15 minutes and she said no and made me reschedule for a month later. They made me wait three months to schedule this appointment. Apparently it is Adventist Health policy to 'scan the documents' I fill out before seeing the doctor so it was just impossible to let me come 15 minutes late. Unbelievable. It's like working with a person with the empathy of Lord Voldemort. You could be dying on the floor and they wouldn't let you see the doctor until they scan the docs. I should note that I have already been a patient here and doctor Horowitz is good. The office staff is a nightmare. They switched to Adventist Health from Sierra Family Care hence the whole "new patient' debacle.

    Lewis Marshall S. MD - physicians - Updated May 2026

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