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    Michelle Hartshorn, NP

    5.0 (3 reviews)
    Closed 8:00 am - 8:00 pm

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    7 years ago

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    7 years ago

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    6 years ago

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    Sierra Family Care

    Sierra Family Care

    3.0(13 reviews)
    4.5 km

    We basically just use them now for routine pill refills. We do online doctor services when we are…read moreill because this office now REQUIRES you go out and buy a flu and covid test and take it same day as appt. If I had the money and will to go purchase those for a sinus infection to tell me if I have the flu or Covid, I wouldn't need a doctor's appt! Right? Site staff is sooooo nice. Phone in staff (except Rosie) are rude.

    Office Staff won't work with me. I really needed to see the doctor. We seemed to have a…read moremiscommunication about appointment time. They called me the day before and I swore they told me 8:20. My wife had it written down as 9:20. I called them at 8 am the day of to confirm. She told me that it was at 8 since I was considered a new patient. I said I could make it in 15 minutes and she said no and made me reschedule for a month later. They made me wait three months to schedule this appointment. Apparently it is Adventist Health policy to 'scan the documents' I fill out before seeing the doctor so it was just impossible to let me come 15 minutes late. Unbelievable. It's like working with a person with the empathy of Lord Voldemort. You could be dying on the floor and they wouldn't let you see the doctor until they scan the docs. I should note that I have already been a patient here and doctor Horowitz is good. The office staff is a nightmare. They switched to Adventist Health from Sierra Family Care hence the whole "new patient' debacle.

    Ana Reyna, MD - Front office

    Ana Reyna, MD

    2.4(9 reviews)
    4.2 km

    I made an appointment 3 months in advance and I arrived on time. After waiting for almost 2 hours I…read morefinally left in disgust. So, I can't really rate her as a medical practitioner, but keeping a new patient waiting that long to be seen doesn't reflect well on her work ethic.

    Just called to see if they are accepting new patients and the receptionist stated "it depends on…read morethe insurance." I then asked if she took Tricare and she immediately became defensive and said is it Tricare Prime, Tricare for life.. I unfortunately don't know as we just signed up for it & I asked if they were able to check by the main subscribers social.. she said with their new system they aren't able to. Doesn't make much sense if you have to submit a claim after a patient is seen as well as verify if the patient is active prior to their first visit. The receptionist in any office is the first stop to patient care. If you are unwilling to help a potential new patient with a few insurance questions, you shouldn't be in that field. Patients should know their coverage correct, but to flat out not be willing to help isn't very beneficial to the practice or the potential patient. I also don't want to go to an office if the first thing stated is "it depends on your insurance." What if I was a cash paying patient? Might as well choose to be out of network with every insurance so you can charge whatever fee you'd like per visit. This office came highly recommend but because of the one receptionist, I will be looking elsewhere. Must be hard to find friendly and warm employees in this sleepy little town.

    Oak Tree Medical Group - Exam room

    Oak Tree Medical Group

    3.1(12 reviews)
    3.3 km

    Bummed I have to write this review. This has been my medical office for many many years. I was…read morehappy to start going to Dr. Sanchez after my doctor stop taking my insurance. Unfortunately, Dr. Sanchez has already left Oaktree. The amazing PA's left also. When I called to make an appointment, I then found out the only person I could go to would be Anziano. There is no way I would ever be a patient of hers. My poor daughter was the victim of her rudeness. She actually laughed at my daughter who was very upset and never seeks medical care. So my suggestion is reach out to Adriana Brewer or Megan Ascado that have left Oaktree and went to different places. Also, the wonderful phlebotomist Sessy is no longer there. Not sure what's going on at this place anymore. Happy to have found amazing care elsewhere. They have basically got rid of patients that have PPO's. 1-7-24

    They literally kicked us out, of being patients there, without any warning, for being too healthy…read more I'm not kidding, a doctors office won't see us anymore because we are too healthy...WHAT?! Do not go here unless you are sick all the time. But then again, if you are sick all the time maybe they aren't doing their job? Or maybe that's the plan? You'd think a doctors office would reward you for living so healthy, not punish you, good old American health care system at work in this office!

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    Oak Tree Medical Group - Exam room

    Exam room

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    Oak Tree Medical Group - Front office

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    Front office

    Michelle Hartshorn, NP - familydr - Updated May 2026

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