I've been using Tom Giannini and his staff to prepare our complex tax returns for over 10 years…read more His service and expertise is outstanding. Plus, his office has an upbeat environment. He handled an audit by the IRS caused by some errors by my previous tax preparer. I actually received a refund from the audit thanks to Tom's hard work. Highly recommended.

ZERO stars given My husband's family has been using this service for a few years. Recently married,…read moreI decided to go with my husband's tax guy vs the CPA I've used for the past 15 years. We drive 1.5 hours to his office because even though documents are scanned and preloaded into a secure portal/digital vault, Tom still works with hard copy paper and wet signatures. Then we waited an additional HOUR after our appointment before meeting with Tom. Tom has no pleasant customer service, is not happy to see his clients, and is visibly bothered with questions to the point of questioning my intelligence when wanting to confirm the final what's what of the scenarios we discussed. He said several times he had people waiting and if we had so many questions we should have come in February. I informed him my husband tried to make an appointment several times and did not get a response back. Tom said absolutely not, and my husband verified what I said was correct. This old cranky man has no respect for customers, has no desire to help families with tax information. He should just close the doors and retire already if he's this unhappy with his work. Ladies, be warned he will talk down to you in a way that is not acceptable and not warranted. I walked out for my husband to finish up because my blood was boiling and I needed to say some prayers. We asked the staff not to process the filing and to refund our fees. The staff understood and complied without question as if this wasn't a first time occurrence. We work hard for our money. We don't need to pay someone to treat us poorly. Waste of time and gas.

This is a business that takes Customer Service to another level. It's a small business and I'd…read morelike to say "if you know, you know" the ladies, Irma, Maggie, Sophie and the rest of the crew treat you like an old friend.?Always ready to help and ready to answer questions regarding taxes and immigration services. They give you the knowledge to take action in making your life easier/or better. Knowledge is Power! Definitely a diamond in the rough. Don't hesitate to call with any questions regarding the above. Qualified, Knowledgeable, Caring, Professional and ready to help.

This office came recommended by a coworker. I normally don't file this late, but she was able to…read moregive me an appointment and file my taxes right there and then she was very nice and patient. In fact the whole office was really nice. I think I found my forever tax repair. Also, her fees were very reasonable.

Someone told me to hire this lady to do my taxes, and I'm SO happy I did now. I spent hours of…read moreagony last year and probably paid a lot more than I should have to fund more government incompetence. But I just got all the paperwork back organized and perfect, she submitted everything for me. All I did was hand her my information and she took care of everything. And I only owe her like $150! If you need an accountant hire her. She's extremely competent. Especially if you have a lot of things you have to figure out. If you have a really easy filing process - like you get your W-2 and then file a little form then you don't really need an accountant.

This office is efficient and willing to work with you with complicated matters. And they won't…read morenickel and dime you!! Family run business with very honest employees!

I've been using Ryan for years, recommended to me by my mom who has used him for even longer. They…read moreare small but mighty and have done well with the locals that they somewhat recently opened up their own office not too far from their original location. Ryan isn't always the smiliest guy (he'll crack a smile here and there), but he is quick, efficient and informed. To his credit, he deals with the fact that I'm always rolling in late to do my taxes every year, whether I was living 5 mins or now 30 mins away. I called on Thursday and he fit me in today at 11. He didn't rush us and made sure all our docs were good to go and even gave recommendations on small business info and ways to reduce taxes. His fee went up a little this year from last year, but we will continue to go to him for our tax needs. Thanks Ryan!

I'm so glad I was referred to Ryan for my tax. The return I got was so much better than what I've…read morereceived from H&R Block. Everything was done quickly and they have a lot of flexibility. I was able to email my documents and have the option of coming in or doing everything from home. I came in person, Ryan answered any questions I had, and I was done within 15 minutes, the price of service was also very affordable.

she could not be better. she knows every tax situation. she is honest. i have used her for 35…read moreyears. joseph

Best accountants I've dealt with. Family business. Very friendly and communicative. Always helpful.read more

Been going to this place for years and never had any issues with my taxes. They've are kind people…read moreand also helped me with other issues I've had that weren't related to my taxes.

Very helpful and friendly people been going here ever since 2020 I've received nothing but the best…read morehelp

(1 star) I contacted…read moreGardner, Bench & Johnson CPAs to ask about their tax preparation process. Initially, the conversation seemed professional and straightforward. I was quoted $400 total, which was fine. When I asked a simple question about whether payment could be split (half upfront and half later), I was told they usually don't take payment upfront at all. However, the conversation quickly became uncomfortable and unprofessional. I was then told that based on what I was saying, it seemed like I "wouldn't pay," and I was asked if my money was tight or if I was struggling financially. This was an inappropriate and unnecessary assumption. Asking about payment structure does not mean someone cannot pay, and questioning a potential client's financial situation in that way is unprofessional. Because of how that conversation was handled, I decided not to move forward. Trust and professionalism are critical when dealing with taxes, and this interaction did not inspire confidence.

Mark Miller is up to date on the latest changes in the tax code and does a good job on my income…read moretaxes every year. I do a "prep book" before his visit (he comes to my house because I'm OLD), and last year I think he only spent about 15 minutes looking through it. My income is derived from several sources including apartment property, and expenses incurred maintaining that property help to lower my taxable income.

Came to them PasadenaPS once for tax filing in 2023 and will never go back. They charged more than…read moreanyone I've consulted with, and completely forgot to include a new-child tax credit that we specifically requested for our first born. Originally I was in touch with Jimmy but he passed us off to Dori who has been one of the most unprofessional contacts I've ever worked with. After H&R Block noticed we never got our tax credit 2 years later, we went back to James and Dori to get it fixed and it was literally like pulling teeth. Horrible communication and terrible follow through. I requested a refund of the fees we paid because they messed up so bad and since then they've been completely radio silent. They even used the wrong address for all of our returns that year. Completely unprofessional, completely incompetent, and should honestly be reported to a higher authority if I had any more energy to waste on the than I have at this point.

When I began with Pasadena Professional Services, the communication was great. They helped me…read moreapply for ERC money in 2023. They said I did qualify and received all of the paperwork. They told me what I would be receiving. I received 1/3 of the refunds. There is NO communication unless I reach out to them, and then, they don't always respond. Another business owner had to call all of the state representatives, medicaid, and follow up on the entire process. When she asked for a cut in their fee, they wouldn't allow it saying that they had done all the work on her refund. NOT true at all. We haven't heard from them since September 2023 and that was when I reached out last. They are supposedly calling the IRS every week, but no communication regarding that either. I have emailed Jimmy Greff more times than I care to go back and look up and have also include Jaime Greff on some of them as well. Neither have answered me. I feel they should not charge when WE are doing all of the work to get paid. I realize the got the ball rolling, but, obviously, they dropped the ball a long time ago leaving it up to us to follow through. Terrible customer service and communication. I wouldn't recommend the company for anything at this point.