daniel and her employees are all first rate accurate…read morediagnosis and solution at,competitive prices we have used center heights for over 15 years this place is honest competent and highest quality only problem given their value they are popular and you may have to wait to schedule service

Nearly perfect under the previous ownership, it's now a small shop with not much knowledge about…read morecar repairs. Your phone calls are not returned, and neither are the website inquiries. When my car stalled at a red light, this shop couldn't diagnose a bad Mass Air Flow sensor.... enough said. These are the basics! Free emissions test is about the only good thing about this shop. I would stay away and can't recommend. P.S. It is not located in Beachwood but rather in Warrensville Heights.

Al, the manager, at Firestone on Lee Rd. in Shaker Heights is great! I presently live in Md., and…read moreone weekend last month I decided to drive my 2000 Chevy Blazer home to Clev.. As I was driving on the turnpike in Pa., the car began shaking. I learned that it was driving on 4 of its' 6 cylinders at that point. I managed to make it to Clev., but I drove it immediately to Al at Firestone. To make a long story short, Al was professional, knowledgeable, more than fair, and compassionate. Initially, as a single woman walking into an automobile repair shop, I did not know what in the world the outcome would be. However, Al put away all my fears, because he was extremely knowledgeable, he was patient, as he explained everything to me step by step. In addition, I was not taken advantage of at all. I had done my research and did price comparisons, and he was extremely fair. I had to go to work that Monday, and he made a phone call to the neighnoring Budget/Avis store, and they, too, were just as kind and fair. Ask for Beverly, should you ever need to rent a car, and they give you the best deal possible. I am so pleased with my car. I returned the rental and stepped into my repaired Blazer, that is purring like a kitten now. I trust Al as my mechanic. Sherry M.

Went to Firestone because my rear brakes were locked up they replaced the rear Rotors brake pads…read moreand calipers, but they didn't bleed the brakes. Almost had an accident driving home. It was at the end of closing for the store. Had to bring it back the next day. The dealership changed my oil and told me I had 2000 miles left on it prior to bring it there Firestone told me the oil was dirty and it was low. It was not. I felt they were trying to get me to pay for services that I did not need and Roger the store manager it's very argumentative. He's not nice for these reasons. I cannot recommend you using the store. They did fix my brakes after the second try incredibly inconvenience.

Excellent job I was in and out quick. They were really efficient and I got exactly what I needed.read more

This time was not as good as the last time that I was in. We have 2 cars…read more We had the first car in a couple months ago. That visit was awesome! The team checked everything out and told me how everything was. This time, it didn't seem like they checked anything. At the end I had to ask the guy to check the lights. He only checked the break lights. It felt like it was rushed...but it was not busy. I didn't feel as confident that my car was thoroughly checked.

On January 9, 2026, I visited this Valvoline to get an oil change on my 2020 Honda Accord. It was a…read morewindy day as I looked at the the Weather Channel app and the wind was blowing over 21 mph around this time. The highest wind I saw on was 27 mph. When I arrived, there were 7 cars waiting and 1 car in each of the 2 bays. I patiently waited for 2 hours to get an oil change. There was an issue that arose as Eli and D-Lo were finishing up the service on my car. D-Lo opened the garage door while my hood was still up. The wind was blowing so hard at this moment (creating a wind tunnel) that it whipped the hood of my car back so much that it almost ripped my hood off the hinges. Eli and D-Lo saw this happen so they grabbed the hood on each side of the car and tried to close it, but they couldn't close it against the wind blowing. I'm in the car the whole time watching this happen so I yelled out the window, "It's the wind. Close the garage door." Eli heard me and yelled to D-Lo to close the garage door. Eli held the hood of my car from flying off while D-Lo went to close the garage door. There was an issue with closing the garage door so they switched and D-Lo held the hood from snapping off while Eli fixed the garage door issue and was able to close it. They were able to close the hood of my car after the garage door was closed. They finished servicing my car then I left. During this event my car was damaged which I was unaware of until I got home and discovered it. The edges of my car where the hood attaches to the rest of the car were bent upwards since the hood blew back beyond capacity and almost tore right off. The hood of my car still being open when the garage door was opened up created this damage. I believe the hood would have ripped off if they weren't holding it. When I discovered the damage I called to speak with the manager, Nicole. After explaining the situation, she told me that I would have to come back for her to assess the damage to the vehicle. She was not apologetic at all and seemed to be on the defense the whole time. I really didn't have time but I returned and parked in their parking lot. Nicole saw me park then she went over to speak with Eli. After that, she had another employee come out to my car and give me instructions. She told him to tell me that I needed to come into the bay for her to assess the vehicle. I decided not to go to the back of the line and wait again for an unknown amount of time as there were 6 cars waiting. On January 15, 2026, I went to the same Valvoline after work during a snow storm. When I arrived there was no wait and I was able to get right into the bay. Nicole came out with an attitude and asked me where the damage was on my car. I showed her and she said, "Yeah we're not fixing that." I said, "Why not? This happened at your facility under your care. I know you watched the video." She said, "Yes, I watched it and we're not fixing it. We can't control the wind. Our policy is to keep the garage door open in above 45 degree weather." I said, "But, you can control the process and the garage door wasn't open the whole time. It was opened while my hood was still open creating this problem. That's ok, I'll just call back the customer care number." With a smug attitude she said, "Ok they're just going to send you back to me." Then she walked away. I called customer care and they indeed tried to send me back to her. I requested to speak with the general manager and I still haven't received a return phone call yet. I've been dealing with this issue for over 2 weeks now. A flawed process of having the garage door closed to do the oil change on an overly windy 47 degree day, to opening up the garage door which created a wind tunnel prior to closing the hood is what damaged my car. Not the wind alone. My car was damaged by a person modifying the environment by opening the garage door which allowed the wind to just about snap the hood of my car off. Needless to say, I will not be doing business with Valvoline anymore.

Lots of ways to save - coupons and even Groupons!…read more I'm a frequent visitor of this Valvoline location. Mainly it's just because it's centrally located in South Euclid and easily accessible from the main road. Most of my experiences here have been pretty average. I'll focus this review on my historical experience and latest visit. My latest visit was very impressive! I stopped in for a quick oil change tonight. Wait time was very short, service extremely friendly, and oil service very quick. It was perhaps the fastest oil change in my years of visiting Valvoline. I really appreciated one of the employees (Justin) being very detailed in his explanations, providing sound recommendations, and answering questions. I felt that my car was well inspected and cared for! I felt at ease leaving this location and wanted to specifically come back here next time. Wait times: Generally, wait times at this store are pretty long. This is a very busy location. Peak times appear to be weeknights and weekends. While the lines are well managed, it takes a long time to get in. Plan for extra time during peak hours. Customer Service: Customer Service here tends to be very average. It's because it's such a popular location and there is really no time to be personable with all customers. On slow days, you'll get great service. The employees always help you reset your oil change lights, read off customized recommendations, and generally answer questions. I feel good about their knowledge level. They always inquire if you have a coupon which allows you to save a little! Prices: Prices at Valvoline are consistently higher than at other competitors' businesses. You can find some ways to save - coupons (online), coupons (via mail), coupons to your phone, and even Groupon deals! If you have a little time, stop in at this location to get your oil changed! On a slow day/night, you'll have as great of an experience as I recently had!

Many of us have difficulty trusting mechanics, for good reason...as far too many of them really…read more"take you for a ride" on the co$t. (See what I did there? ) However, I'm here to tell you, as a customer of Shaker Quality Auto for several years, these guys are legit and they're the real deal! They've been around for many years and are a trusted staple in the community and for good reason! They're down to earth, friendly, and honest. I trust them and their work. Added bonus is the beautiful, friendly dog always there to greet your arrival. Rob, Matthew, Cindy, Bill and the gang are a great crew and I highly recommend them to anyone!

Women!!! DON'T GO THERE by yourself or you will be taken advantage of money wise. Long story short…read moreI went there because my key was not turning in my ignition. They told me it would cost $868!! I went to the dealership on Monday and their price was $625 at Ken Ganley dealership!!! Wow!!!! And that's at a dealership!!! That's $243 What a difference. I got receipts!! I ended up calling Rob back with the news and he said it was a dealer part so he had to get it from the dealer. I said at that much more of a mark up? Then I asked him how could he sleep with himself at night knowing that he's taking advantage of people charging soooooo much more!! And I told him God Bless Him. DO NOT TAKE your vehicle to SHAKER QUALITY AUTO!!! You're better off going to the dealer.

Very efficient and knowledgeable service technician who took the time to answer all of my questions…read moreand concerns.

Went here after an awful experience with a car dealership. Curtis and Curt were professional and…read moreefficient. Everything is done in front of you with no need to get out of the car. They didn't try to upsell me on price and handed out bottled water while waiting. Truly a great place to get your oil changed. I will be back.

The new shop manager Andrew is amazing! He made sure that he and the team kept me informed about…read morewhat my truck needed and got the job done in a decent amount of time and at a reasonable price. Very friendly staff every time I go here. I will always go to this location for oil changes from now on.

Absolutely horrible experience…read more Went for an oil change and opted to get a coolant change after their inspection. A trainee that was clearly doing a coolant change for the first time was working on my car, but the technician whom was supposed to be supervising him was more interested in complaining to the other staff about having to be there. I garaged the car for a couple of weeks then went on a road trip, only to have my check engine light turn on and my engine to start smoking. Fortunately there was a mechanic a short distance away who was able to help. It was quickly found out that the coolant cap was not put on right, it all splashed out during the drive, and there were air bubbles throughout the system. It required a full coolant flush and exchange. The mechanic went as far as saying "this was very bad work, and if I ever had an employee do this, it would be an instant refund and apology". I called take 5 to get a refund and a claim was filed. After a week of not hearing anything, I called again and left another claim. After yet another week of not hearing anything, I called again and filed a third claim. Several weeks later, I get a call from a "third party claims representative" who denied the refund because the burden of proof that this was due to the negligence of take 5 was on me. Despite getting paperwork from the mechanic that fixed my car indicating that this was very likely due to poor coolant exchange servicing, this did not serve as adequate proof. I asked what would possibly constitute a level of proof that would get me my refund, to which he said "that's for you to figure out." Truly a nightmarish experience and I will never be bringing my car to any take 5 again.

they put two cars infront of me that I was here before very slow and not working the right way…read morewasting lots of my time

Slow, slow, slow on Saturday 11/15/25. Apparently one of the employees overslept and so they were…read moreshort a man. Than being said, the employees still seemed to be in no hurry. I was the first one in line and still waited over an hour before finally getting someone to pop the hood on my vehicle. Nice people, slowest service.

Car broke down on our vacation and they were very helpful, courtesy and considering that they had…read moretornadoes 2 days before and there internet wasn't working half the time they were having card time getting our parts, they went on and beyond there duty to help us. They called us a Uber to our hotel and made us very comfortable. So if you are in the Cleveland, Ohio and you break down who do you call not the ghost busters but these guys Thank you again Anna

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

I called to have a sensor replaced on my car I was told "I DON'T REPLACE CUSTOMERS PARTS " then…read morehung up on! terribly rude and a SCAM they try and find anything wrong with ur car while refusing the service u want pay go for smh

Excellent and quick service! Though communication could have been more proactive, they were prompt,…read morefair and gave me a good idea of future repairs with a timeline.