On January 9, 2026, I visited this Valvoline to get an oil change on my 2020 Honda Accord. It was a…read morewindy day as I looked at the the Weather Channel app and the wind was blowing over 21 mph around this time. The highest wind I saw on was 27 mph. When I arrived, there were 7 cars waiting and 1 car in each of the 2 bays. I patiently waited for 2 hours to get an oil change. There was an issue that arose as Eli and D-Lo were finishing up the service on my car. D-Lo opened the garage door while my hood was still up. The wind was blowing so hard at this moment (creating a wind tunnel) that it whipped the hood of my car back so much that it almost ripped my hood off the hinges. Eli and D-Lo saw this happen so they grabbed the hood on each side of the car and tried to close it, but they couldn't close it against the wind blowing. I'm in the car the whole time watching this happen so I yelled out the window, "It's the wind. Close the garage door." Eli heard me and yelled to D-Lo to close the garage door. Eli held the hood of my car from flying off while D-Lo went to close the garage door. There was an issue with closing the garage door so they switched and D-Lo held the hood from snapping off while Eli fixed the garage door issue and was able to close it. They were able to close the hood of my car after the garage door was closed. They finished servicing my car then I left. During this event my car was damaged which I was unaware of until I got home and discovered it. The edges of my car where the hood attaches to the rest of the car were bent upwards since the hood blew back beyond capacity and almost tore right off. The hood of my car still being open when the garage door was opened up created this damage. I believe the hood would have ripped off if they weren't holding it. When I discovered the damage I called to speak with the manager, Nicole. After explaining the situation, she told me that I would have to come back for her to assess the damage to the vehicle. She was not apologetic at all and seemed to be on the defense the whole time. I really didn't have time but I returned and parked in their parking lot. Nicole saw me park then she went over to speak with Eli. After that, she had another employee come out to my car and give me instructions. She told him to tell me that I needed to come into the bay for her to assess the vehicle. I decided not to go to the back of the line and wait again for an unknown amount of time as there were 6 cars waiting. On January 15, 2026, I went to the same Valvoline after work during a snow storm. When I arrived there was no wait and I was able to get right into the bay. Nicole came out with an attitude and asked me where the damage was on my car. I showed her and she said, "Yeah we're not fixing that." I said, "Why not? This happened at your facility under your care. I know you watched the video." She said, "Yes, I watched it and we're not fixing it. We can't control the wind. Our policy is to keep the garage door open in above 45 degree weather." I said, "But, you can control the process and the garage door wasn't open the whole time. It was opened while my hood was still open creating this problem. That's ok, I'll just call back the customer care number." With a smug attitude she said, "Ok they're just going to send you back to me." Then she walked away. I called customer care and they indeed tried to send me back to her. I requested to speak with the general manager and I still haven't received a return phone call yet. I've been dealing with this issue for over 2 weeks now. A flawed process of having the garage door closed to do the oil change on an overly windy 47 degree day, to opening up the garage door which created a wind tunnel prior to closing the hood is what damaged my car. Not the wind alone. My car was damaged by a person modifying the environment by opening the garage door which allowed the wind to just about snap the hood of my car off. Needless to say, I will not be doing business with Valvoline anymore.

Lots of ways to save - coupons and even Groupons!…read more I'm a frequent visitor of this Valvoline location. Mainly it's just because it's centrally located in South Euclid and easily accessible from the main road. Most of my experiences here have been pretty average. I'll focus this review on my historical experience and latest visit. My latest visit was very impressive! I stopped in for a quick oil change tonight. Wait time was very short, service extremely friendly, and oil service very quick. It was perhaps the fastest oil change in my years of visiting Valvoline. I really appreciated one of the employees (Justin) being very detailed in his explanations, providing sound recommendations, and answering questions. I felt that my car was well inspected and cared for! I felt at ease leaving this location and wanted to specifically come back here next time. Wait times: Generally, wait times at this store are pretty long. This is a very busy location. Peak times appear to be weeknights and weekends. While the lines are well managed, it takes a long time to get in. Plan for extra time during peak hours. Customer Service: Customer Service here tends to be very average. It's because it's such a popular location and there is really no time to be personable with all customers. On slow days, you'll get great service. The employees always help you reset your oil change lights, read off customized recommendations, and generally answer questions. I feel good about their knowledge level. They always inquire if you have a coupon which allows you to save a little! Prices: Prices at Valvoline are consistently higher than at other competitors' businesses. You can find some ways to save - coupons (online), coupons (via mail), coupons to your phone, and even Groupon deals! If you have a little time, stop in at this location to get your oil changed! On a slow day/night, you'll have as great of an experience as I recently had!

The customer service was great! Very friendly. I went there for an oil change. They were a bit…read morebacked up and the oil change took about 2 hours but the manager/worker on duty was apologetic about it. The price was great and my car seems to be functioning fine.

Came in for a simple oil change. I got a Groupon for a good price. However, with taxes and anything…read moreover 5 quarts, there is an additional charge in the shop. The service was VERY poor quality. Oil stains were all over my drivers floor. Fumes were nauseating, I had to immediately get it cleaned. I would not recommend this establishment to anyone. Especially when there are much quicker mechanics for the price.

We were far from home, stranded on an Ohio I-90, in a torrential rainstorm, and with a flat tire…read more After AAA installed a donut spare, Dave at Tire Choice, went above and beyond and gave us priority. We were soon back on the road for the remaining 386 miles home. Dave and his crew were amazing! Thanks Dave!

I've come to this mechanic shop for years, and will continue to do so. They are very knowledgeable,…read moreand always ready and willing to answer my questions (and I have many all of the time). They're very clear and up front about pricing, and when I was in a crisis, they were able to find a work around solution for a better price. They always treat me and my old car with respect.

I was told an oil change would cost $50.00 over the phone. I ended paying $150.00. On top of…read morepaying for services, I probably did not need, they charged a fee for using a credit card. Please do not fall for this corrupt company. I will never go back again!

Excellent service, great attitude from workers as well, always ready to work and never a bad…read moreresponse

This used to be a nice place. Ownership has changed and it shows in the customer service as well as…read morethe pricing and quality of the work. I took my car in for an issue. I was charged a diagnostic fee. Fine. They said what the problem was (supposedly) and what the charges would be to repair the problem. I gave consent to fix the problem. After picking up the car, on the drive home the issue was still present. Because I picked up the car close to closing, by the time I got home they were closed. I called the next day and I was told to bring it back for more diagnostics. I did. Once there, I was told I'd be charged for the diagnostics again. I was livid. How can you charge me TWICE for an issue that you failed to properly diagnose and fix the first time. Lesson learned. I won't be going back.

Integrity, services requested. Bad business at Solon location, went in for tires and was never made…read moreaware of any other problems with my car until I found out myself two days while driving on the freeway. Was told a customer representative would reach out but nobody has reached out to me regarding anything!

daniel and her employees are all first rate accurate…read morediagnosis and solution at,competitive prices we have used center heights for over 15 years this place is honest competent and highest quality only problem given their value they are popular and you may have to wait to schedule service

Nearly perfect under the previous ownership, it's now a small shop with not much knowledge about…read morecar repairs. Your phone calls are not returned, and neither are the website inquiries. When my car stalled at a red light, this shop couldn't diagnose a bad Mass Air Flow sensor.... enough said. These are the basics! Free emissions test is about the only good thing about this shop. I would stay away and can't recommend. P.S. It is not located in Beachwood but rather in Warrensville Heights.

This place has great service!! From the front desk clerk to the service guys/girls. 10/10read more

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The new shop manager Andrew is amazing! He made sure that he and the team kept me informed about…read morewhat my truck needed and got the job done in a decent amount of time and at a reasonable price. Very friendly staff every time I go here. I will always go to this location for oil changes from now on.

I went to Take 5 in Cleveland Heights today for an oil change. I waited an hour to be called into…read morebin 1. When I initially arrived, it was 10 minutes before another car pulled up behind me. That car was directed to bin 3. Twenty minutes later another car pulled up. That car was directed to bin 2. The mechanics just started my oil change. The cars in bins 2 and 3 are already done with their oil changes and both are long gone. I spoke with the "manager" who had nothing to offer but a lame apology. Artrell who did the actual oil change was great. The Take 5 motto is "Fastest Oil Change on the Planet." It should be "Slowest and Most Frustrating Oil Change on the Planet." Do better Take 5. I'll be taking my business elsewhere.

Not bad, but expected better. Came in for a braking issue, left with new brakes which cost…read moresignificantly more than any other brake job I've paid for. Unfortunately, I'm still experiencing the same issue I came in with. Have decided for myself they're not worth the cost. Just average service all around - poor pictures of the problem, diagnostic fee was not removed on final bill plus extra shop charges, poor communication about how long the job would take (just tell me straight). They do work hard though, got the job done inside of two days. I guess when you're as busy as they are, you don't have to satisfy everybody. If you going for a E-Check, just DIY at one of the self-service kiosks, super easy.

Great people! Great work, worth the cost. They seem very genuine and care about getting you the…read morebest cost for the best work.