I've been coming here for a little over 2 years now and i remember on my first visit, Dr Strange…read morebehind the counter looked at me like i was absolutely clueless as i asked for recommendations on what film stocks suit certain settings best. The only thing that has changed since, is that he walks away from me every time i come in, and leaves me waiting for service. That being said, if you feel the need to act so pretentious to hobbyists, you should either stop letting them in, or hop off your self awarded pedestal and do your job, serving customers. As for the older lady, customer service is part of your job too, rushing people into purchasing film and talking over their inquires - is not. Listen, i get it. I'm not the "pro" photographer they're looking for as a customer, nor do i strive to be - i like doing this as a hobby. I came here for years because it was the only nearby film shop, and was maaaybe given the time of day to ask questions about the art once; by a guy i've never seen since. I bit the bullet and made the longer trip to PROCAM in Aurora one time, and it genuinely felt like they didnt want me to leave - if i asked a question, i got a thorough answer. I was asked questions about what i like to shoot, what got me into shooting photography, etc etc. If you're a hobbyist film photographer looking to learn more about film stocks, camera functions, do yourself a favor and head to PROCAM in aurora. They're open almost all day, every day, and they'll treat you like a human - rather than a source of income. Oh. And their film is more affordable.

I use to have my own color darkroom, and worked for a large portrait company doing the printing of…read moreportraits. Since digital, I no longer do film or print-developing. Yet, I was at a loss for great pictures printing. Costco, Walgreens, and a few online companies were printing my pictures based on a grey scale. Friends were recommending pj's. I just got my test picture back and was blown away by the quality. This picture has great saturation. The colors are not muted by doing a 20% grey. Wow. Going to use them for my 16x20s!

Great customer focus! Their representatives communicate the potential problems and are honest about…read morepotential repair costs.

I sent them a damaged and squirrley pana/lumix with multiple issues........the staff handled a time…read moresensitive repair with skill and flexibility...over several contacts regarding parts and timing, they were very communicative and the final result is superb.......

I sent them an expensive Nikon lens, they never indicated that they had received it, but I…read moreconfirmed that they had two months later when I called them, and then they apparently went out of business and now I have no idea where the lens is, and I'm pretty sure I'm out the entire $700 I paid for the lens in the first place.

I really appreciated their work. I tried to contact them and found that they have moved to…read moreCalifornia. Here's the email I received... We can certainly service your camera but we have moved. We have transitioned our business to the west coast and will be operating by shipment. We understand this may reduce some convenience for Chicagoland based customers but we are still committed to provide a world class experience and competitive rates. The business is still maintained by Calvin Kim and I continue to do the repairs myself. Should you want to pursue business with Bk Camera our shipment address is: BK Camera Attn: Calvin Kim 8583 Irvine Center Drive #326 Irvine, CA 92618 Thank you! Calvin

I had 2 old family photos restored recently; one from 1979 and one from 1983. Both blurry, out of…read morefocus, and terrible color quality. One also had half of a person cropped out of the photo! Timeless Photo Restoration did a fantastic job with these photos so that I could have them framed and given as gifts!! I am so happy for their expertise and kindness which is obviously shown in their work. I would definitely recommend them!!!

I am my family genealogist and collect family photos. Recently had these folks restore a treasured…read morefamily photo that was in such poor condition it really was hard to look at. After about 3 weeks I received the finished product and couldn't be happier with the result. This is actually the second project they have done for me and have hit it out of the park both times! I wouldn't go anywhere else for my photo restoration needs.

Yes, Andrew was very accommodating, knowledgeable and very meticulous in both taking the pictures…read moreand selecting the one for the Canadian passport. He was very polite and professional in providing the service.

A massive thank you to our AMAZING photographer, Andrew, who restored a precious photograph from…read morethe past that could never be recreated. From the time he received the photo in horrible shape (the cracks had been held together with duct tape), Andy was confident that he had everything under control as we held our breath. He was great in communicating with us and taking our ideas about what we wanted done. We were delighted to find out that once he received it he developed a plan on how he was going to do the restoration. We knew he was the right photographer as he did an amazing job on each of our children's weddings. Everyone had remarked about his beautiful work and loved him. We recently received an email of the before and after and couldn't be happier with them. We now are awaiting the actual restored photos with great excitement. I would have him work on any restoration project that has sentimental value to you. When dealing with these photos you realize that if someone doesn't have their heart in their work and messes it up, you only had one shot, and the project would have been permanently destroyed. Andy worked with the love we had for this photo and it definitely shows. Highly recommend his work in restoring photos as well as any photography project, wedding, portraits, "just because" photos. Many thanks, Andy.

Excellent service in digitalization of your old tapes with family video clips. Igor is easygoing…read moreand comes across as being very friendly while being professional about introducing the services he offers. He's also a photographer for your important events, and he matts your photos if that's the service you are looking for. His prices are very reasonable, and the waiting time is nothing like any place I've ever gone to. Once the wk is done, he'll communicate with you and that's it! Easy as eating delicious American Pie.

Igor is the best! He is always friendly and extremely patient with me when I have technical…read morequestions or am being a perfectionist with my print expectations. I have used Vip Pro Lab for many years as a professional photographer and always appreciate his knowledge and expertise! He is also an excellent videographer and does amazing and affordable work in Photoshop when requested. If you are looking for quality work this lab is a must! Peggy L.