Worst customer service for patients ever!!! When you've been calling for days to get a refill on…read moreyour script, and they go unanswered, that's a serious issue. People need their psych meds, and letting scripts lapse is a serious issue on their part!!! It can cause manic episodes and psychotic breaks. Very unprofessional!!! I do NOT recommend this doctor to those who are in need of consistency. Definitely go somewhere else!

Issues with customer service including not calling me back and hanging up on me…read more Thursday May 24th I called Staffier Associates because I needed the Psychiatrist I see to refill a prescription. The administrative staff member I talked to was able to collect my information (including what pharmacy I went to) and told me I'd be all set to pick it up the next day. I went there Saturday May 26th and it was not at the pharmacy. I started calling Staffier May 26th after realizing the prescription wasn't there and no one answered. I called twice each day from May 26th to May 31st between business hours posted on the website and left messages everytime I called detailing the problem and the urgency (as I had run out of my anti-depressant on May 26th and around the 28th and 29th starting having withdrawal symptoms such as dizziness, mood swings etc). NO ONE ANSWERED ANY OF THE TIMES I CALLED. Finally I called them again on May 31st and someone answered. After answering "Staffier Associates, can you please hold?" I was put on hold for 5 minutes (as was displayed on my phone's screen). After I explained what had happened and how many times I had called the person on the other end of the phone said "I placed the prescription yesterday and called you, when did you go to the pharmacy? " I responded because I was frustrated by saying "I went there Saturday because I had been assured that the prescription would be there FRIDAY. I know I never receieved a call or message from anyone there, how come no one returned ANY of my many messages?" She responded and said "I can't tell you why it wasn't done before, but it is there now." I did persist to get an answer on why no calls were answered during business hours OR why I hadn't received any calls back. The person on the other end of the phone said "The prescription is there now so you are all set" and then she HUNG UP ON ME. I was very upset that someone had acted this way, I hadn't been yelling, I don't think I was sounding demanding but got hung up on by what was supposed to be a professional office. I called them back immediately after I had spoken with them (10-10:15am), at which point they did not answer the phone. I left a message asking if they hang up on all of their clients and then requesting to cancel all future appointments I had with them for follow up. DO NOT GO HERE UNLESS YOU WANT A PART TIME JOB TRYING TO HUNT THESE PEOPLE DOWN.

Kimberly has changed my life! I'm so glad I was recommended by a friend to go to her practice. She…read morewas kind, patient, and genuinely cares!! You can tell that she has a true passion for her work. I always look forward to my next appointment!!

From the owner: Kimberley Arcara is a Psychiatric Nurse Practitioner specializing in the treatment of…read moredepression, anxiety, PTSD, and other psychiatric illnesses.

awful/inflexible service. i really like my doctor but plan to change as office staff treat all…read morethere patients like they are trying to scam for meds! Always hangup the phone feeling insulted. I've taken the same medication for 20 years and have never had a problem like i do with this office! You must fax them info (as they do not use email) or you have to drive to Worcester to give them paperwork because they say they have no receptionist in Westborough. Also, they badger you to have the office visits on a autopay credit card; which is awful (as my health benefits card ran low on money at the end of the year and they charge you decline fee even when you tell them NOT to use that CC info!). Go elsewhere unless you are desperate.

Quote by doctor: "The second any pretty young woman comes into the office, I know she has anxiety"…read more Great way to start an evaluation, Doc. Sexist and VERY unprofessional. The woman who answers the phone is a complete bitch and very unresponsive and not helpful at all. Do yourself a favor and go somewhere else. This is not a healthy atmosphere for anyone who needs help. We went elsewhere and have had such a better experience. If I could give 0 Stars here, I would!

I'm honestly not someone who usually writes reviews, but my experience with Marisa has been so…read moreimpactful that I felt like I had to share. I drive over an hour each way to see her and it's been so worth it. I originally went to see Marisa for extreme anxiety and ongoing sleep issues, after trying what felt like every modality out there: somatic exercises, journaling, therapy, BIT, meditation, breath-work...you name it. While many of those helped in their own ways, nothing truly moved the needle for me the way hypnoacupuncture with Marisa has. From my very first session, there was an obvious shift. Even the people around me noticed. After that first session, the tension in my shoulders decreased, and the only way I can describe it is that everything (physically & mentally) felt like it had been taken down a notch. Since working with her, my sleep has completely transformed. I went from having an extremely hard time falling asleep and waking up almost every hour, to now pretty much sleeping through the night. If I do wake up, I can fall back asleep easily, and I'm even dreaming a lot which I take as a sign I'm finally getting deep, restful sleep. I've seen such drastic improvements that I genuinely feel like I have a new baseline. I feel so much more in control of my anxiety now and honestly like a completely different person than I was just a few months ago. It's been truly life changing. I honestly wish I could see her weekly. The closest way I can describe how you feel leaving a session is like you just had a massage; you're so relaxed, grounded, and at ease. Marisa has truly touched my life. She is genuinely an angel. She listens, she cares deeply, and she is incredibly dedicated to her clients. If she doesn't have an answer right away, she always follows up, whether by email or the next time you see her, which says so much about the level of thought and attention she gives. I don't feel comfortable around many people, but there's something about her energy that is so light and reassuring. She creates such a safe, welcoming environment, and it makes all the difference. I'm so grateful to have found her and truly can't recommend her enough.

Truly the best. One of a kind. I am so glad to have found Healing Point Therapeutic. I highly…read morerecommend the hypnoaccupuncture and also the intuitive readings. Top notch. Marisa is wonderful in all ways. The office and treatment rooms are also healing.