I really like Dr Ribeiro, he listens to your problem, is compassionate, nonjudgmental and very…read moreknowledgeable. His staff is very welcoming and always willing to help, they go an extra mile to help you with any problems. I'm extremely pleased and thankful that I've found such a place!

Dr. Freitas has had a profound impact on my life, with just the right advice and medical…read moreintervention at key moments along the 25 years I've seen him. His blend of practical professionalism and knowledge, along with caring and humor, is increasingly rare as I compare notes with friends who loathe their GO. Front desk staff isn't as remarkable, no doubt, but it's a small price to play for what you're really there for.

The best dr office, dr Freitas is the best dr I ever have…read more Very friendly and professional staff. I get help every time I needed.

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

The billing isn't exactly above board. I had a suspicious mammo on one side in Jan 2025. Came for…read morefollow up in Feb 2025 and that side was okay (out of pocket cost $625) but they said to do 2nd follow up again in August (6 months) just in case. Thankfully that side was still fine (out of pocket cost $416). Scheduled what I believed to be my yearly mammogram Feb 2026 but they apparentally wanted to bill this as a 3rd FOLLOW UP. This "follow up" however was for both sides and was no different than any other standard mammogram I have ever had except this one costs more than $500 out of pocket. Therefore, this yearly was not covered. So all told a suspicious finding that has now been checked 3 times cost me more than $1500 out of pocket. Lesson learned. Questions the number of endless billable follow ups, especially when they are the exact same as standard mammogram.

I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

Clueless. I read somewhere that 72% of diagnosis are speculative. I would venture to guess Dr…read more Harris eclipses 90% and not often very accurate.

I have been seeing Dr. Kramer since we were both much younger ladies; over 20 years! Back in the…read morelate 90's/early 2000's I had a full blood work up including HIV antibody screen. I was very paronoid due to a former questionable sexual partner and the onset of excessive night sweats. Shelley took the time to handwrite a letter to personally put me at ease: negative on the HIV; night sweats were simply related to the start of full blown menopause. I certainly did not expect anything other than a phone call and will not forget this! I also appreciate the fact that she is big into women's health issues. As I lost my GYN a number of years ago, she now takes care of my pap smears. If Shelley seems abrupt or whatever, you need to be able to speak your own mind and let her know you dissagree, if you do. I have. After all we all know our own bodies more than anyone else and should be our own health advocates. We need to be verbal with our Dr's and I believe this Dr., for one, is OK with that.

After being with this practice for 20+ years, they dropped me for missing too many appointments…read more Blessing in disguise because the all new staff is crap. Sent me for a $700 scan that I didn't need, and consults for having my boobs removed, when I didn't need to. I would highly NOT RECOMMEND this office.

Awesome Doctor, very willing to explain and discuss decision and process with patient.read more

Love her !! Everything went well she explained to my…read morehusband about Diabeties ! Was very helpful very pleasant !!if I have any questions or need help with anything I just text her and she answers me pretty quickly !!

I've met with this Dr a few times this year. For my next to last appt, I had to wait 45 minutes…read more(after my scheduled appointment time), because she arrived late to the office. There was no apology. Also, no one in the office let me know what was going on. So I had to wait in a small exam room until she finally arrived. Then for my last appointment, after waiting 15 -20 minutes, I asked the staff if the Dr was in the office. They informed she had not arrived yet. So I told them I was not going to wait like I did last time......and I left. Needless to say I'm going to see another Dr..... P.S. It was funny that there is a big notice on the receptionist wall saying there will be a $50 charge if you don't show up for an appointment without at least a 48-hour notice. This is hilarious.

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.