I really like Dr Ribeiro, he listens to your problem, is compassionate, nonjudgmental and very…read moreknowledgeable. His staff is very welcoming and always willing to help, they go an extra mile to help you with any problems. I'm extremely pleased and thankful that I've found such a place!

Dr. Freitas has had a profound impact on my life, with just the right advice and medical…read moreintervention at key moments along the 25 years I've seen him. His blend of practical professionalism and knowledge, along with caring and humor, is increasingly rare as I compare notes with friends who loathe their GO. Front desk staff isn't as remarkable, no doubt, but it's a small price to play for what you're really there for.

The best dr office, dr Freitas is the best dr I ever have…read more Very friendly and professional staff. I get help every time I needed.

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

The billing isn't exactly above board. I had a suspicious mammo on one side in Jan 2025. Came for…read morefollow up in Feb 2025 and that side was okay (out of pocket cost $625) but they said to do 2nd follow up again in August (6 months) just in case. Thankfully that side was still fine (out of pocket cost $416). Scheduled what I believed to be my yearly mammogram Feb 2026 but they apparentally wanted to bill this as a 3rd FOLLOW UP. This "follow up" however was for both sides and was no different than any other standard mammogram I have ever had except this one costs more than $500 out of pocket. Therefore, this yearly was not covered. So all told a suspicious finding that has now been checked 3 times cost me more than $1500 out of pocket. Lesson learned. Questions the number of endless billable follow ups, especially when they are the exact same as standard mammogram.

I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

I have been seeing Dr. Kramer since we were both much younger ladies; over 20 years! Back in the…read morelate 90's/early 2000's I had a full blood work up including HIV antibody screen. I was very paronoid due to a former questionable sexual partner and the onset of excessive night sweats. Shelley took the time to handwrite a letter to personally put me at ease: negative on the HIV; night sweats were simply related to the start of full blown menopause. I certainly did not expect anything other than a phone call and will not forget this! I also appreciate the fact that she is big into women's health issues. As I lost my GYN a number of years ago, she now takes care of my pap smears. If Shelley seems abrupt or whatever, you need to be able to speak your own mind and let her know you dissagree, if you do. I have. After all we all know our own bodies more than anyone else and should be our own health advocates. We need to be verbal with our Dr's and I believe this Dr., for one, is OK with that.

After being with this practice for 20+ years, they dropped me for missing too many appointments…read more Blessing in disguise because the all new staff is crap. Sent me for a $700 scan that I didn't need, and consults for having my boobs removed, when I didn't need to. I would highly NOT RECOMMEND this office.

Awesome Doctor, very willing to explain and discuss decision and process with patient.read more

Love her !! Everything went well she explained to my…read morehusband about Diabeties ! Was very helpful very pleasant !!if I have any questions or need help with anything I just text her and she answers me pretty quickly !!

I've met with this Dr a few times this year. For my next to last appt, I had to wait 45 minutes…read more(after my scheduled appointment time), because she arrived late to the office. There was no apology. Also, no one in the office let me know what was going on. So I had to wait in a small exam room until she finally arrived. Then for my last appointment, after waiting 15 -20 minutes, I asked the staff if the Dr was in the office. They informed she had not arrived yet. So I told them I was not going to wait like I did last time......and I left. Needless to say I'm going to see another Dr..... P.S. It was funny that there is a big notice on the receptionist wall saying there will be a $50 charge if you don't show up for an appointment without at least a 48-hour notice. This is hilarious.

Dr. Howe James is the best Doctor. He reminds me of Michael J. Fox. Also his nurses are very…read morefriendly at Southborough Medical Group.

I was under the care of Dr. Howe and this practice years ago. I went in for blood work and while…read morethe lab discovered that my blood sugar was off the scale too high, they didn't notify me immediately of this life-threatening condition. After days, someone at the practice finally reviewed the results, and called my home. My wife called me and said "GET TO A HOSPITAL, NOW!!". Sheesh. It almost killed me.

I got sick. It wasn't fun. I needed to find a doctor. Hearing good things from a friend, I ended…read moreup making an appointment at NEFH. The new patient registration was surprisingly fast and painless. I did have to wait a short while, but that's to be expected from pretty much any doctor you see. When I was finally ushered into the exam room, I could feel my heart pounding and my pulse start racing. Of course it was just the nerves of being in the doctor's office - no one likes having to go to the doctor. Am I right? After only a few minutes in the exam room, I met Dr. Singh. Right away, I knew this would work out. She was very cheerful and down to earth. I could feel my anxiety going down and my pulse got back to normal. We chatted and I felt like I could talk to Dr. Singh like "one of the girls" rather than doctor/patient. What I like about her too is when she explains to you what's going on with your body, she really takes the time to explain it so that you, the patient, understands. She's able to be on your level. That should be what everyone wants from their doctor. The staff is nice and the facilities are clean. And while I think they're all great there, I do hope not to have to visit them very often. I'm sure my insurance company feels the same way.

Dr. Singh is the best. She connects with you on a personal level and doesn't rush you in and out of…read moreyour appointment. She also takes the time to explain things. Only complaint is that their receptionist does not answer the phone....EVER. You have to call and leave a message and wait for them to call you back. So if you are having a little bit of an emergency (not ER worthy) but like if you are in pain or are sick and need antibiotics sometimes they just aren't quick enough.